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Plaza INFINITI
Creve Coeur, MO
174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 174 reviews
September 18, 2017
THIEVES... DO NOT BUY Do not ever go to this dealership for any service for your car. If you do make sure you take everything out of your car because the car dealership/ser Do not ever go to this dealership for any service for your car. If you do make sure you take everything out of your car because the car dealership/service are a bunch of thieves. They will steal anything out of your compartment and later say, "We cannot do anything for you." The service manager did not do anything to help out a customer. He sat back in his chair and said we cannot do anything for you. DO NOT PURCHASE your car from here. I also talked to the sales manager and no help what so ever. Beyond dissapointed with everyone there. On the first day I was going to get a loaner for my car to be serviced the tire had a big nail in the tire and was not prepared for me when I was given it. NO inspection what so ever has been done to make sure the car is in properly working order. They were putting my life and my safety on the line because the loaner had no been inspected to make sure it was in a drivable condition. More
by tuner314
Employees Worked With
Thomas
August 03, 2017
Very helpful employees I recently bought a used Infiniti from Plaza and had an excellent experience. This was my first time buying a car, but Rob was happy to help find the I recently bought a used Infiniti from Plaza and had an excellent experience. This was my first time buying a car, but Rob was happy to help find the right vehicle for me. I didn't purchase one the original cars I looked at, but there was no pressure to do so. Instead, they kept in contact and let me know when they had cars in stock that were a better fit for my needs. Once I found a car I wanted, we came to an agreement on a fair price I bought the car. Afterwards, Rob helped me learn how to use the different features on my Infiniti and called me again to thank me and offer help if I had any questions about the car. Overall, I recommend this dealership as everyone I worked with was pleasant and helpful. Additionally, their used cars are high quality and go through a thorough checklist. More
by caitlin123
Employees Worked With
Rob D'Alto, Jordan
January 17, 2017
Exemplary customer care Received exemplary customer care and service from the service mgr David and the care agent Jim to resolve the tire problem for the Q70L model. Even th Received exemplary customer care and service from the service mgr David and the care agent Jim to resolve the tire problem for the Q70L model. Even though ultimately the problem was created with corporate infiniti decisions to reduce new vehicle driving performance with ill fitted tires. Will use plaza for service even if vehicle not purchased there.... More
by Marleys infinitis
Employees Worked With
David service manager and Jim service agent....excellent
January 28, 2016
Totally Ignored, No Plaza Experience My husband and I went to the dealership, in the market for 2015 Infiniti Q50. The salesman approached asked us a few questions and walked away. He ac My husband and I went to the dealership, in the market for 2015 Infiniti Q50. The salesman approached asked us a few questions and walked away. He acted as though we didnt belong there, totally ignoring us. We went and asked to look at the the model Q50, he points to the car on the showroom floor. He was too busy with another couple interested in SUVs, who came in the dealership after we did. So after awhile, we left the Plaza dealership after giving personal contact info. We went to another Infiniti dealership, the treatment was different, the saleman was attentive and understanding. We are pleased with our Q50 and the deal we recieved from Bommarito Infiniti West County. We didn't get the "Plaza Experience." More
by NeverJudgeABook
Employees Worked With
D' Alto
July 31, 2015
Excellent Great overall experience. GM contacted me personally when I initially had a few minor issues. Took care of everything and her and the sales manager ma Great overall experience. GM contacted me personally when I initially had a few minor issues. Took care of everything and her and the sales manager made everything right. Would highly recommend to anyone looking for a quality dealership! More
by carbuyer2015
Employees Worked With
Salesperson, Sales Manager, GM
July 02, 2015
Quick and Courteous I always enjoy my experiences at Plaza Infiniti because everything is so smooth and easy. I appreciate the covered area available upon arrival, espec I always enjoy my experiences at Plaza Infiniti because everything is so smooth and easy. I appreciate the covered area available upon arrival, especially during the extremely rainy season we're having. The staff is always extremely prompt, polite, professional, and personable. The job always seems to get done faster than anticipated. The waiting room is very convenient and comfortable with an array of complimentary snacks and beverages. More
by LDS
Employees Worked With
Daniel Weirich
July 01, 2015
Easy to work with From the email and phone reminders that my car is due for service to picking up the car afterwards, everything worked to perfection. Although all the From the email and phone reminders that my car is due for service to picking up the car afterwards, everything worked to perfection. Although all the service writers are good, I have worked with Jim Kennedy for years now. He knows my car as well as my idiosyncrasies. Got an appointment easily. Car was done sooner than expected and returned in immaculate condition. Even the seats were returned to my position. More
by seniorguy
Employees Worked With
Jim Kennedy
June 05, 2015
Stellar Service There is never an issue with getting an appointment and the service department is spot on. Also, the porter made sure the car was washed and vacuumed There is never an issue with getting an appointment and the service department is spot on. Also, the porter made sure the car was washed and vacuumed to his liking before releasing it to me. Spotless. More
by craftlady
Employees Worked With
Dan but don't remember the porter's name (sorry)
June 02, 2015
great service I am driving my 6th or 7th car from Plaza. I always have the service done at Plaza and it has ALWAYS been a pleasant experience; the employees are fr I am driving my 6th or 7th car from Plaza. I always have the service done at Plaza and it has ALWAYS been a pleasant experience; the employees are friendly, courteous and helpful. In all the years I have NEVER had to return because the service was not done correctly. More
by Infiniti man
Employees Worked With
don't remember the name of the employee who took care of me
May 16, 2015
Wonderful Have never had a more friendly, pleasant, competent & efficient experience at a dealership in my 61 years. Ever. On top of all that - all the costs du Have never had a more friendly, pleasant, competent & efficient experience at a dealership in my 61 years. Ever. On top of all that - all the costs due to extended warranty mix-up were voluntarily covered by the dealership. How often does this happen in your experience? More
by G37Sowner
Employees Worked With
Kody Bradford, Sarah Conant
