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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.6
172 Reviews
Call Dealership (314) 919-8039

755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 172 reviews

October 12, 2022

Service is slow and service reps are not helpful. They had my car for 2.5 days before they even checked in as received. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew
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Oct 14, 2022 -

Plaza INFINITI responded

Anna, thank you for the review. Our goal is to provide every customer with a professional, thoughtful customer service experience so I am disappointed to hear of your experience with us. I would appreciate the opportunity to learn more about your issue with the hopes of finding a resolution. Please contact me at 314-919-8230, so that we can discuss this in further detail. Steve Massey, General Manager

September 27, 2022

The is a great dealership with fantastic customer service. I will recommend my friends and family More

by lakeshad
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
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Oct 04, 2022 -

Plaza INFINITI responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

September 02, 2022

Not the same as it used to be. But I’ll come back Thank you More

by kvking11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
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August 31, 2022

For a high line dealership they are lacking people who care about service and the people who come into maintain their vehicles. More

by Infiniti395
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service advisor didn’t give me his name
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Sep 03, 2022 -

Plaza INFINITI responded

Hello and thank you for taking the time to leave a review for us. We constantly strive to provide top-notch service experiences to all of our guests, and I’m sorry to hear that we’ve let you down recently. I’d like to speak with you personally to address any concerns you might have regarding your review. At your convenience, please contact me at 314-919-8230. We are grateful for any feedback you can provide and will utilize this to improve our guest experiences. Best, Steve Massey, General Manager

August 02, 2022

The sales staff was very knowledgeable and helpful throughout the leasing process of our Infiniti QX60. More

by marksr52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Capstick , Mike Barnstead
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May 23, 2022

Always happy with the customer service. But…I waited over 2 hours for a simple oil change and tire rotation. Didn’t even get the car wash. Too long More

by Valcalhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 07, 2022 -

Plaza INFINITI responded

Thank you for the positive review! We always appreciate your feedback and will use it to improve our guest experience in the future. Safe driving!

March 30, 2022

Anthony Jones was my salesman he sold me my last 2 cars. Very professional no b/s straight forward approach. More

by lk.tutt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
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March 12, 2022

Disappointing service mechanics I think here and doesn’t get thing resolved again and again. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Barnstead, Matt Tannehill
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January 21, 2022

This dealership is always prompt, friendly and helpful. I appreciate the ease and no inconvenience. More

by aweirich58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Weirich Service Advisor
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January 08, 2022

Excellent service! Professionalism knowledgeable timely manner, clean dealership and offer cold sodas and snacks , and Ms Riley great sales Consultant! More

by AndreAndre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Riley
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