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Plaza Hyundai
Brooklyn, NY
1,122 Reviews
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Showing 1,122 reviews
December 29, 2016
long wait Always wait more than 1 1/2 hour with appointment, Even just oil change. Hope you guys can improve speed for service. It is bore to just seat and wait Always wait more than 1 1/2 hour with appointment, Even just oil change. Hope you guys can improve speed for service. It is bore to just seat and wait. More
by flyshao
Employees Worked With
mohan
December 28, 2016
Love it Love my new car kevin was great and got a good deal. Everyone treated me real good i was very confortable i will recommend everyone to work with them Love my new car kevin was great and got a good deal. Everyone treated me real good i was very confortable i will recommend everyone to work with them More
by vondoncorleone
Verified CustomerEmployees Worked With
Kevin
December 28, 2016
love my car best experience ever the process was very easy and i felt like i was around family im so glad i chose to go here where it was nice and convient. the best experience ever the process was very easy and i felt like i was around family im so glad i chose to go here where it was nice and convient. the staff was amazing and very helpful, they answered all my questions with exceptional knowlegde of their vehicles. More
by mrsmiley133
Employees Worked With
kevin crespo, Kevin Crespo
December 23, 2016
Professional Service Service Adviser provided answers and explanations to questions, describing work performed and work needing to be done. Wait time was reasonable; just Service Adviser provided answers and explanations to questions, describing work performed and work needing to be done. Wait time was reasonable; just need to offer variety programming on the televisions in waiting area. More
by 2013Car
Employees Worked With
Brian Mohamed
December 21, 2016
Dave Malcolm was very professional. Dave reviewed what was done with my car. He went over all the necessary material give to me. I was happy with his review and thought he did a good j Dave reviewed what was done with my car. He went over all the necessary material give to me. I was happy with his review and thought he did a good job. More
by MarieG288
Employees Worked With
Dave Malcolm
December 21, 2016
TRICK AND BAD SERVICE TRICK ME ABOUT THE PRICE AND FINANCING. BAD SERVICE WHEN I WAS IN PALAZA, TWO DAYS. MISTAKES HAPPEND FEW TIMES. AND THE NEW CAR IS A SHOWROOM CAR, TRICK ME ABOUT THE PRICE AND FINANCING. BAD SERVICE WHEN I WAS IN PALAZA, TWO DAYS. MISTAKES HAPPEND FEW TIMES. AND THE NEW CAR IS A SHOWROOM CAR, AND I DIDNOT KNOW ABOUT THAT BEFORE. More
by TIAN
Employees Worked With
MIKE
December 20, 2016
Hyundai Services The 5 stars that I give to Hyundai Services are well deserved. The morning employee who approached me as soon as I got there was very courteous, very The 5 stars that I give to Hyundai Services are well deserved. The morning employee who approached me as soon as I got there was very courteous, very friendly. When he asked me what type of service that I am here for: I showed him a print out that I had from 19th of November, I wrote down the I told him that I have a coupon. Oh! Ok give it to me , coupon is good, you save money. I told him I am leaving , he said fine. I will call you. Very polite person More
by dfrancois1205
Employees Worked With
jacob shbetay
December 18, 2016
How do I begin. Professional crooks. The common thing at Pla Professional crooks with a well plan sales game. My son and I visited on a Sunday, signed off on a transaction for a 2017 Hyundai Tucson. We payed wha Professional crooks with a well plan sales game. My son and I visited on a Sunday, signed off on a transaction for a 2017 Hyundai Tucson. We payed what was requested as a down payment. We could not take home the vehicle that evening because it was November 21, 2016, a Sunday and the vehicle was at a storage facility. Instruction given to us by sales manager Ana to pick up the vehicle the next day. Ana stated to us that she was our neighbor on Brooklyn's Kimball Street. Lester was the tool sales person. On the pick up date, I stop by the dealership at 3:00 PM to look at the vehicle and do any additional paperwork before the agreed pick up time of 5:00 PM. Was advised by Lester nothing else was necessary. I visited a garage at Avenue U and Ryder were the car was prepped I photographed the vehicle.. At approximately 4:10 Lester contacted me and requested for us not to go into the dealership until further notice. When we finally arrived to pick up the vehicle Lester was not talking to us(planned) and Ana had finished her shift.. After waiting one hour Lester handed us keys to our vehicle, he removed the registration sticker from a 2014 Hyundai which we traded in as part of our agreed transaction. The finance person then asked how where we going to pay the additional 1,300.00. My son and I looked at the finance person and told him that we did not agreed to pay anything else. We realized that everything including the delayed were planned. It appear that the African American Manager was now in charge of getting additional money from us. The finance crook reminded me that since I had a credit score of over 800. He was going to do me a favor, that instead of me paying 1,300.00 in taxes, he was going to give us an insurance for 1,300.00 dollars. We responded absolutely no. Then the sale manager entered himself into the situation. We said no to his unhonest and devious options. We wanted out of the deals, they had removed the registration from our personal vehicle and conveniently could not find our paperwork or title. Every time we went outside to our vehicle the manager would send another salesperson to watch us. The manager acted like a street bully. We had payed and signed off on a 3 years lease, 1,100.00 payed(bank fee, motor vehicle charges, etc) 195.00 a month. Traded in a 2014 Hyundai Genesis with 18,000 miles (balance of 13,600.). Instead we were forced to take a TWO year leased at 229.00 dollars a month. The employees we dealt with are acted as professional con artist, We honestly believe that they don't have an ounce of honesty. I called to file a complaint and realized that I was dealing with their co-workers. Hyundai dealerships are independently owned. I did not get any response to the complaint, If you took the time to read my humble complaint do yourself a favor try a different Hyundai dealership. Mario 917-597-9274. More
by Mario Capellan
Employees Worked With
Manager controlling the negative outcome Dwayne Markland. Blake Allman individual that offered to convert the additional 1,300.from a sales tax into a damage insurance. Hyjek Leszek appeared not to have control over the incide., Hyjek Leszek
December 15, 2016
Very professional I walked into the dealership not knowing the exact make, year or model car I wanted and was shown the perfect car by Mr. Thomas. He was able to secur I walked into the dealership not knowing the exact make, year or model car I wanted and was shown the perfect car by Mr. Thomas. He was able to secure a deal that I could accept and I walked out of the dealership and into my new car. There was no pressure to purchase a car I could not afford or a feeling that I was wasting a saleman's time before I decided on my purchase. Mr. Markland secured a great low finance agreement and walked me through all the particulars. This was one of the most hassle free purchases I have every made. Thank you for the professionalism and courtesy extended to me on my purchase. More
by happycamper
Employees Worked With
Dexter Thomas, Dwayne Mrkland
December 14, 2016
Excellent work and customer service From 2014 to present our experience each time has been excellent. All questions have been answered your staff is very knowledgeable and excellent From 2014 to present our experience each time has been excellent. All questions have been answered your staff is very knowledgeable and excellent care given to the vehicle. Waiting time has been within reason, and as customers we need to exercise patience. Thank you again for each experience with the youngest staff person to the most seasoned staff. Again thank you. More
by ginger
Employees Worked With
Dave Malcolm, and Brian
