Plaza Honda

One of the best customer service experiences ever I heard buying a new vehicle would be hard but Dexter made it very easy and quick. I would definitely come back when it's time to buy another car. I heard buying a new vehicle would be hard but Dexter made it very easy and quick. I would definitely come back when it's time to buy another car. More

HORRIBLE EXPERIENCE I bought a used car from Plaza Honda. First of all, I couldn't even test drive the car; it was in the show room. I should have left right then. The sa I bought a used car from Plaza Honda. First of all, I couldn't even test drive the car; it was in the show room. I should have left right then. The salesman I was dealing with didn't give me much info other than the CARFAX report. He poo-pooed my reaction to the fact the button had fallen off the seat adjustment control. Again, I should have left. Then the worst thing happened: they made a mistake in my address, which caused my registration and loan to disappear into the void. I know I should have caught it myself right then, but I called 1.5 later when I saw it on the paperwork. The first time I called I informed John Morgan, the finance person who had filled out the paperwork. He said he would get back in touch to let me know he had corrected it. Not a word from him. When I called 5 days later, someone pretended to be him, and gave me a phony number to call to verify with the bank, which was a sex line!!! At this point, I took care of the registration myself by going by DMV and explaining the mistake, and luckily they immediately issued a new registration. Meanwhile, I was getting nervous about the loan as a month was drawing to a close. The Plaza Honda staff could not have been less helpful. The only person who remotely helped was Troy Esposito, a sales manager. Everyone else was useless and/or rude. They would not answer questions, they actually suggested I pay them the first month's payment on the loan! How absurd is that? Legal? Don't think so. No one came through with concrete information except for Troy, and even he was vague as to when I should expect to see my loan come through at the bank. Finally, 33 days later, the bank has acknowledged that they received the paperwork. I think John Morgan was more than useless. I can not believe they charged me for "taking care" of the paperwork!!! What a load of nonsense that is. Beware. Look at your paperwork much more carefully than I did. More

The dealer Dexter was very welcoming,explained everything clearly, made sure I understood. I am pleased with the purchase. This new vehicle is for keeps, I alrea Dexter was very welcoming,explained everything clearly, made sure I understood. I am pleased with the purchase. This new vehicle is for keeps, I already feel safe in it. Love the various features. More

Need more finance officers I waited too long (10am to 7pm) for a car because there was only ONE finance officer working on December 2, 2016. Otherwise, my experience was wonder I waited too long (10am to 7pm) for a car because there was only ONE finance officer working on December 2, 2016. Otherwise, my experience was wonderful. I have my 3rd Accord and I'm happy with the car. Dexter was excellent, pateint, and a gentleman towards my dad and I. Additionally, once I did meet the finance officer, Dwayne, I was satisfied with the professionalism and efficiency he displayed. More