Plaza Honda

The worst customer service and dealership I haven't dealt wi I leased a vehicle from them just about a year ago within that year my engine seized it took them three and a half months to redo my engine never got I leased a vehicle from them just about a year ago within that year my engine seized it took them three and a half months to redo my engine never got a loaner car until a week before my call was ready trying to reach the finance manager or general manager the closure of all these problems I've been having today and it's three and a half hours on the phone and all I do is going to run around I never seen a dealership one like this it's the most unprofessional place to buy purchase a vehicle More

Great experience Larry my sales representative was very knowledgeable about the product and also very helpful in processing and closing the deal. It took a long time t Larry my sales representative was very knowledgeable about the product and also very helpful in processing and closing the deal. It took a long time to complete the entire process (I understand this is pretty normal) but he remained patient and stayed until I got into the car and drove off. Excellent service. My finance manager Dwayne was very professional. More

My great experience I love my new car! Larry, my sales consultant was very nice and stayed late to make sure I got the car I wanted. Best experience I've ever had purchas I love my new car! Larry, my sales consultant was very nice and stayed late to make sure I got the car I wanted. Best experience I've ever had purchasing a vehicle. Thanks again. More

Poor service, management and training. Made an appointment and brought 2017 CRV in for a B 1 6 service with 18,000 miles. Specifically asked for an oil and filter change, tire rotation, and Made an appointment and brought 2017 CRV in for a B 1 6 service with 18,000 miles. Specifically asked for an oil and filter change, tire rotation, and a rear differential fluid change. Exactly what was light up on the dashboard on the vehicle B 1 6. Waited over 4 hours and ended up with an oil and filter change, tire rotation and a TRANSMISSION FLUSH!!! WHAT, yes, a transmission flush instead of a rear differential fluid change I had asked for and what the on-board computer asked for B 1 6 service. The 6 is a rear differential fluid change. The transmission flush on this model year CRV is due only at 100,000 miles. I regret buying the car from this dealership. Stay away. I contacted them about this service and no one replied or responded until I contacted Honda itself. I receipt stated a transmission flush and I walked into the service bay and talked to the tech and he confirmed he did a transmission flush and NOT a rear differential fluid change. The service writer didn't know what he was doing! I tried to explain to him and he made me the customer feel like I didn't know anything about cars or how to read the write up. DO NOT GO HERE, be warned. Read the other bad reviews before you take chance. I hope they clean up their act, they need new management or better management. It’s out of control there, at least service wise. More

1. Incompetency Personified 1. 2015-I brought car in for service AND NYS inspection. Charged for these services BUT inspection sticker was not applied (didn't notice this until 1. 2015-I brought car in for service AND NYS inspection. Charged for these services BUT inspection sticker was not applied (didn't notice this until I got home). This meant another trip and more time spent due to their incompetency. 2. 2017--I brought car in for NYS inspection AND oil change. Inspection done But no oil change. 3 2018-Not having learned my lesson, I again brought car in for service and NYS inspection and I requested that they determine whatever else I needed in the way of service besides the requested oil change. The service advisor said that there was an air bag recall. I told him that I was given a Feb, 2019 appt to have this work done. Service Advisor said that it would be done along with the other work and that all the work would take 2-2 1/2 hrs. I said okay and that I would wait. FIVE HOURS later when I was just about the only person left in the waiting room I went to see what the problem was only to find out that my car was sitting waiting for me for I don't know how long (a different Service Advisor was unable/unwilling to give me this info). Now the kicker is that the air bag problem WAS NOT taken care of and no other work was done other than oil change and NYSI. FIVE HOURS for an oil change and inspection? Ridiculous! Plaza Honda (Dis)service! More

Thanks again for my new Honda crv Thank you for your sincere patience and your help getting my CRV I was impressed with the way he explained all the information with me, and then every Thank you for your sincere patience and your help getting my CRV I was impressed with the way he explained all the information with me, and then everything was just what I was looking for and the finance was very easy to understand and it was done in a professional way and very smooth. Lawrence and Dwayne are very nice people to work with. More

Just what I needed! I came into Plaza Honda with the intent of purchasing a new car but I came out building a trust with Mr. Hinds that went passed sale. He did well abov I came into Plaza Honda with the intent of purchasing a new car but I came out building a trust with Mr. Hinds that went passed sale. He did well above the task of getting the car I wanted and made me feel assured that this was the best fit for me and I can honestly say I love my 2018 sedan a lot. Thanks again to Mr. Hinds and Plaza Honda!! More

New car experience I would like to recommend Mr. Hinds, he is a very knowledgeable sales representative. Very nice and helpful. I love my new Honda CRV. Thanks!! I would like to recommend Mr. Hinds, he is a very knowledgeable sales representative. Very nice and helpful. I love my new Honda CRV. Thanks!! More

Goid experience Mr Lawrence Hinds helped me to make my experience a successful and smooth one. He exhibited great patience and answered all my questions with clarity. Mr Lawrence Hinds helped me to make my experience a successful and smooth one. He exhibited great patience and answered all my questions with clarity. More