Plaza Honda

Normally I dread the car buying experience. Don't get me wrong: I love driving and cars in general and I've bought many new cars over the years. It's the process that can be frustrating so imagine how I fe wrong: I love driving and cars in general and I've bought many new cars over the years. It's the process that can be frustrating so imagine how I felt when I had an accident in my car and it was totaled. After the initial shock, I thought: OH NO!!! I have to go into another dealership and and do this again. I began the process by researching online and corresponding with a few dealers via e-mail. You definitely want to go into a dealership armed with information. I got a few quotes from dealers nearby. By chance I was out Christmas shopping with a friend and passed by a dealer that wasn't so near to me and wasn't one of the ones I was corresponding with. I stopped on a whim and a salesman (Errol) approached me. Normally that causes me to tense up waiting for the hard sell. I explained my situation and I was probably a little standoff-ish as well but his overall pleasant demeanor and no-pressure approach relaxed me. We discussed numbers and he was a bit off my best offer thus far. After some haggling, his boss Layne came over and assured me that he would put me in the car of my choice with terms I'm happy with. I thought: yeah sure.. Another salesman telling me what I want to hear. I must say: I WAS SO WRONG!!! He did exactly that! For me, one of the measures of true customer service is how a business responds to things that go wrong. In my case, there was a small issue with the scheduled delivery time. Things happens. What was different is how proactive they were in keeping me informed every step of the way. I did not have to call. I didn't have to show up and wait in frustration (like what has happened to me before). I went there exactly at the time they told it would be ready and guess what? IT WAS READY!!!! (full of gas, detailed, plates on, EVERYTHING!!). Kudos to this dealership! I strongly recommend them to one and all!!! Seasons Greetings! More

My experience with getting into a new car was absolutely flawless and a very happy one. Bobby Hernandez is extremely knowledgeable on the cars he is selling. Mr. Hernandez listened closely to my needs and flawless and a very happy one. Bobby Hernandez is extremely knowledgeable on the cars he is selling. Mr. Hernandez listened closely to my needs and my budget and he provided complete satisfaction. His enthusiasm and confidence regarding the products he offers showed me that he is a very trust worthly individual. I am truly thrilled and pleased to have had the pleasure of working with Mr. Hernandez because I am certain that he got me the best deal and I love my new 2011 Honda Accord. I highly recommend Bobby Hernandez to anyone interested in Leasing or Buying a car if complete satisfaction is what you seek. Regards, Jessica Salcedo More

I had a great experience at this dealership,everyone was helpful and attentive.Mr Bobby Hernandez was very informative, friendly, patient, and knowledeable as to what I was looking for in a car and what wou helpful and attentive.Mr Bobby Hernandez was very informative, friendly, patient, and knowledeable as to what I was looking for in a car and what would meet my budget. I will and have highly recommended this dealership to friends and family. More

On 12/4/2010, I went to the Honda dealership and met with Mr. Lawrence Hinds. I found Mr. Hinds to be polite and a proffesional. He helped me with re-financing and assisted me with additional information for Mr. Lawrence Hinds. I found Mr. Hinds to be polite and a proffesional. He helped me with re-financing and assisted me with additional information for the loan re-financing process. My appointment was for 11 AM and the going back and forth procedure lasted until 2:45 P.M. I was fortunate to have met someone as Mr. Hinds, As I opened the door to the dealership, there were 3 other dealers, that hounded me and I must say turned me off with their greedy, and unproffesional attitude's. I was about turn and look for the outside door,(And cancel my appointment) When Mr. Hinds asked in a soft and gentle manner, If I needed help. I calmed down and from that moment on it was smooth sailing. I did speak to Mr. Hind's manager about the good experience that I had with him, and was willing to sign an affidavit, or reccommendation on Mr. Hinds behalf. I look foward in the future, to meeting again with Mr. Hinds concerning Honda cars, and I have reccommended him to family and friends. More

I gave this rating because I met with Mr. Larence who was a very good sale man. He understood what I was looking for and what I wanted to be able to pay montly on this car. I wish all the Honda sale men were a very good sale man. He understood what I was looking for and what I wanted to be able to pay montly on this car. I wish all the Honda sale men were like him. I wish when I bought my first car I had when to Plaza Mall. I am very satified with my new car and the service I received. More

Mr Kogan made our experience with Plaza Honda a pleasant one. His friendly manners , relax personality and reassurance that he was going to be straight forward {as we had a very bad experience with previous one. His friendly manners , relax personality and reassurance that he was going to be straight forward {as we had a very bad experience with previous Honda dealer} with prizing and vehicle information; help us made a very quick purchase of our CR_V . Even though we had no see or road test the car. He made many phone calls to make sure everything was OK, and help us to assist us with any problem. He worked diligently to get me the car of my dream. For that I thank him. Right now I have a new client to your dealer. More

I gave my dealer a 5, for the entire following Criteria's because my overall experience was excellent, from when I first stepped into the door to when I left. They were very informative with all of my quest because my overall experience was excellent, from when I first stepped into the door to when I left. They were very informative with all of my questions and concerns, and most of all very patients with me. I would recommend anyone who does not have any knowledge about cars, to go to Plaza Honda, because they really take the time to make sure that all of your concerns and questions are answered. They guide you to make a great decision, and most of all they value their customers. Thank You Layne, Dexter, and Kevin, for a wonderful experience........ More

"Professional, honest and delivery in a timely manner. Thank you Harry and Plaza Honda for a smooth experience!" Considering the economic environment that we are in, it is especially challenging to m Thank you Harry and Plaza Honda for a smooth experience!" Considering the economic environment that we are in, it is especially challenging to meet a sales representative like Harry in any industry. More

My experience with this dealership - in every way - was the best I have ever - EVER - encountered in nearly 40 years of my car buying life. There was never any 'hard sell' feeling from anyone, never any h the best I have ever - EVER - encountered in nearly 40 years of my car buying life. There was never any 'hard sell' feeling from anyone, never any hovering (which I hate) and not an ounce of that "car salesman" approach. Everyone - from Sales through Finance - performed in the most professional and courteous fashion I have ever seen at any car dealership. The sales person we dealt with - Steven DePace - was attentive, accommodating and professional. Everyone was dressed in professional form and the overall atmosphere was exemplary. I would highly recommend this dealership to everyone. More

B4 i open the Honda dealership door i stoped next door in Hynday dealership and this is like a day and night !! Everybody in Honda place are friendly and are ready to work with customer as long as posible t Hynday dealership and this is like a day and night !! Everybody in Honda place are friendly and are ready to work with customer as long as posible to make a deal,to make each customer happy. Thank to all Honda workers.I will recommend this dealership to all my friends. Arkady Burshteyn More