Plaza Chrysler Dodge Jeep Ram - Service Center

There’s a reason we bring all 5 of our vehicles to plaza. David Steed, the other service folks and Rob Dam have gone above and beyond for my family. David Steed, the other service folks and Rob Dam have gone above and beyond for my family. More

If free service wasn’t included for the first 2 years, there is no way I would use this service department. Waited for hours for an oil change. I can go to Walmart and get it done in 40 minutes. I spen there is no way I would use this service department. Waited for hours for an oil change. I can go to Walmart and get it done in 40 minutes. I spent almost 4 hours sitting and waiting for an oil change and car wash. This is with me arriving 15 mins early for my appt. More

Very Happy, Service was great and prompt Ernesto was great. Jeremy and Dave were great. How much more can I say? Plaza has the best service. great. Jeremy and Dave were great. How much more can I say? Plaza has the best service. More

Excellent , very knowledgeable , helpful and a pleasure to do business with.Will not hesitate to visit your dealership in the future.Thank you for your help. to do business with.Will not hesitate to visit your dealership in the future.Thank you for your help. More

Rob the tech. is the best and he explained all what he did and what he recamendedwas really pleased that he did this in person. did and what he recamendedwas really pleased that he did this in person. More

Called made an appointment for 7:30 am ask how long it would take for oil change and tire rotation was told 45 minutes to and hour. I was there at 7:20 am no one else was there. 7:30 they let me in the wa would take for oil change and tire rotation was told 45 minutes to and hour. I was there at 7:20 am no one else was there. 7:30 they let me in the waiting room due to temperatures in the 30’s. They didn’t even move my car until 7:45. 8:30 I told I need to go to work it’s been an hour and was told 1 guy was out sick and they had 5 cars backed up. I told them to get my car I need to leave for work, another 10 minutes went by and they brought my car to me. I had the oil change done they said, but no tire rotation. I don’t even belly they did the oil change. On the paper work they didn’t give me the check list where everything is fine or if something needs attention. Also no masks or social distancing, I live my Jeep, but the service department is lacking. This isn’t the first time I’ve had problem with them. More

Very pleased with the Service and Parts Dept. They even offered to was my Jeep before I picked it up. I thought that was a nice touch. It was ready when they said it would be. ECCELLENT offered to was my Jeep before I picked it up. I thought that was a nice touch. It was ready when they said it would be. ECCELLENT More

The parts and services departments are extremely friendly and helpful. I am super impressed with the level of customer service and helpfulness from calling to in person. I needed a key FOB added to my Ram 25 and helpful. I am super impressed with the level of customer service and helpfulness from calling to in person. I needed a key FOB added to my Ram 2500 Tradesmen, 2 other dealerships said it cannot be done. The parts department at Plaza said they can do it and sure enough within 20min of my appointment I have a key fob! Thank you all More

NORMALLY THEY ARE AMAZING , avoid Gator as a service adviser . He need a lot of training , lacks skills with communications, and needs to understand when someone sets an appointment at 830am , the adviser . He need a lot of training , lacks skills with communications, and needs to understand when someone sets an appointment at 830am , the customer shouldn't have to call him at 5at the end of day , to communicate and to fund out they will be keeping the car, had to car back everyday at 5 to get stats for 6 days ! Seriously avoid Gator Thanks More

Jeremy was very helpful scheduling and explaining service performed. Also tech went along for test drive to make sure all the issues needing service were addressed. performed. Also tech went along for test drive to make sure all the issues needing service were addressed. More