Plaza Chrysler Dodge Jeep Ram - Service Center

4/5 service appointments have been a disaster. I purchased a maintenance contract when I bought my Jeep in May 2019. While I love the sales staff, the service department almost ALWAYS fails to give purchased a maintenance contract when I bought my Jeep in May 2019. While I love the sales staff, the service department almost ALWAYS fails to give me credit for my service contract. The one time they did get it right, the lady who told me yesterday, Jennifer, "we don't honor that contract any longer" was the "newbie" who got it right last time. I about had a canary when I was being charged $130 for an oil change and air filter after a 2 1/2 hour wait with an appointment scheduled. I had a few choice words about how a company cannot just take away a service contract without letting customers know before they are charge insane prices for service. The manager decided to give her a lesson as to how it should have been done, like telling the customer up front how much it will cost to be done. Jennifer then claimed she was too new and made a mistake. So I guess it was a rookie mistake two and a half months ago when she did it right? I have two more oil changes left on my contract and I refuse to go back to that service department to utilize them. I'm taking my business back to Mazda and will purchase another Mazda, or go to Orlando, Daytona or Tampa for my next vehicle, with no service contract. The guys do a great job, but the people that have signed me in and checked me out are definitely clueless. The manager, David Steed, I believe, has dealt with me almost every single time (except when he was on vacation and the poor guy couldn't access my account to credit the oil change, as the manager was the only one who had access to that info, so he gave it to me for free). More

Pleasant staff, efficient. I’ll go back for service and for sales. Lot is small and tightly packed. Not easy to enter or exit. Waiting area clean Was not given key code/transponder number with new key for sales. Lot is small and tightly packed. Not easy to enter or exit. Waiting area clean Was not given key code/transponder number with new keys. Not happy about that. I paid extremely high price for new keys. More

Jeremy Ulecki and David Steed worked hard to solve a difficult problem in getting a duplicate key fob made for our 2018 Jeep Cherokee...Thanks! difficult problem in getting a duplicate key fob made for our 2018 Jeep Cherokee...Thanks! More

I drive out of my way to go to this place. I really like it. Lots of coffee and a nice waiting room :-) I give this place 5 stars. it. Lots of coffee and a nice waiting room :-) I give this place 5 stars. More

Excellent service as always, Completed work on my truck in a timely manner. I have had both my vehicles taken care of here by this dealership as they are top notch. in a timely manner. I have had both my vehicles taken care of here by this dealership as they are top notch. More

We have been doing business with this Jeep dealership since we moved here 7 yrs ago. First it was Crystal and then when it became Plaza. Our last couple of visits to the service area have NOT been pleasa since we moved here 7 yrs ago. First it was Crystal and then when it became Plaza. Our last couple of visits to the service area have NOT been pleasant. It seems to take longer and longer to get the simplest things done(Tire changes,oil changes or a new battery).To have a new tire put on took 4 hours,2-3 hours for an oil change and all day for a new battery.This seems to becoming the norm for you dealership. We would hope that improvements can be made to be more convenient for the customer.If it stays this way we and others will have to go elsewhere. Thank You More

They are ready to deal to sell cars and trucks. I've had offers for 4000 dollars over book on trade in and 9000 dollars off list price on a 50,000 dollar truck. Their service department is inconsistent. Som offers for 4000 dollars over book on trade in and 9000 dollars off list price on a 50,000 dollar truck. Their service department is inconsistent. Sometimes excellent service writers and work, other times the service writer was inexperienced and the work was poor. Several times I had to tighten the oil filter because it was leaking after I got home from the service. Another time I had to tighten the lug nuts on a wheel that was visibly loose. There were many times that I was totally satisfied. More

Love the service at Plaza Chrysler Jeep Ram. Have always been taken care of in a timely manner. Steve Bowman always kept me updated on the progress. been taken care of in a timely manner. Steve Bowman always kept me updated on the progress. More

All my interaction with you concerning my vehicles maintenance & repairs,has been great. I even brought my vehicle in a day early & they took care of me. Gator is always helpful & knowledgeable, maintenance & repairs,has been great. I even brought my vehicle in a day early & they took care of me. Gator is always helpful & knowledgeable, More

Very accommodating and friendly! When I arrived, Norman knew why I was there by the vehicle; as I spoke to him the afternoon before when he made my appointment. Quick and efficient! knew why I was there by the vehicle; as I spoke to him the afternoon before when he made my appointment. Quick and efficient! More