Plaza Chrysler Dodge Jeep Ram

Made an appointment for service for 9 AM, I was going to wait for my vehicle. I arrive, told that they are short a mechanic that day, it may be a while. No problem, I completely understand. Actually turns o wait for my vehicle. I arrive, told that they are short a mechanic that day, it may be a while. No problem, I completely understand. Actually turns out they could not finish the service that day, and said they needed to keep the Jeep overnight. Again no problem. The service was nothing special, fluids, filters and spark plugs. The PROBLEM is that when I pick the Jeep up the next day, it has an additional 15 miles on it. No explanation whatsoever. Pretty much yeah so what, someone drove your vehicle around somewhere for 15 miles. They admit they have no idea who or why it was driven around for 15 miles. Did an employee take it home overnight ? Did an employee use it to go stalk their husband, wife, boyfriend or girlfriend? Plaza has no idea and doesn't care. SO THEY ARE NOT TRUSTWORTHY. Yes, I called the phone number on the service invoice that says if you are not satisfied with the service work performed call the Service Manager, problem is the number listed is a non working number. I call, ask to speak to a manager, of course none available, give us your name and we will have someone get back to you. Of course, the service writer whom I originally gave my keys to calls and tells me she has no idea why or who drove my care around for 15 miles. That's it, no idea, (kinda like we don't care) Everyone should be cautious when dealing with Plaza - who knows who is using your vehicle when you drop it off for service. More

Easy painless process without any haggling or hassle. Bonus, they delivered by new truck to me since I live 3 hours south. Bonus, they delivered by new truck to me since I live 3 hours south. More

Was a very good experience, I knew what I wanted when I stopped in and left with it a couple hours later stopped in and left with it a couple hours later More

Michelle kept me up to date, very positive , not pushy. SHE should get a raise. SHE should get a raise. More

James greeted me at the door and immediately asked what we were interested in looking at took me right to the specific vehicle I was asking about I was able to make the purchase without any drama. we were interested in looking at took me right to the specific vehicle I was asking about I was able to make the purchase without any drama. More

Plaza made it a pleasurable experience. Delivered my gladiator because I was hurt from an accident and couldn’t drive. Would recommend and return again myself. Delivered my gladiator because I was hurt from an accident and couldn’t drive. Would recommend and return again myself. More

Justin did a phenomenal job! He was knowledgeable, patient, kind, quick, and worked really hard to get me a great deal! Highly recommend working with Justin! He was knowledgeable, patient, kind, quick, and worked really hard to get me a great deal! Highly recommend working with Justin! More

Staff was extremely helpful with trading in my old vehicle for a newer one. Extremely professional on top of that! vehicle for a newer one. Extremely professional on top of that! More

Fastest car I ever bought. Thanks for not making me wait a long time. - Patty Thanks for not making me wait a long time. - Patty More

Amazing experience …. Thank u to Donney . He even hitched my trailer on my new truck Thank u to Donney . He even hitched my trailer on my new truck More