Plaza Cadillac - Service Center

This was my first visit to Plaza Cadillac and everyone was awesome!! So friendly and felt very welcome. While I waited they kept me updated on the progress of my service work being done! Great team! was awesome!! So friendly and felt very welcome. While I waited they kept me updated on the progress of my service work being done! Great team! More

My issue was relatively complex. Harry understood all the factors and developed a simple plan to address and solve the problem. He was polite, efficient and effective. Much appreciated factors and developed a simple plan to address and solve the problem. He was polite, efficient and effective. Much appreciated More

I have been a customer of Plaza Cadillac ever since I moved to The Villages 7 years ago. My positive experiences have made me feel like my next car will be a Cadillac. moved to The Villages 7 years ago. My positive experiences have made me feel like my next car will be a Cadillac. More

Great service service was on time great teamwork always pleasant one going to Plaza Cadillac thank you again HarryI also enjoyed the donuts and coffee pleasant one going to Plaza Cadillac thank you again HarryI also enjoyed the donuts and coffee More

Fast, Easy, Courteous Service! Appointment was made online and was easy to get an appointment date/time of my choosing. Service advisor (Steve Wiggins) was knowledgeable, very perso Appointment was made online and was easy to get an appointment date/time of my choosing. Service advisor (Steve Wiggins) was knowledgeable, very personable and understood my problem before I got there after reading my vehicle symptoms in my online appointment information. Steve was great! Explained the actions to be taken to remedy the issue and kept me informed of the progress. Plaza washed my vehicle even though it was raining to remove all the bugs from the vehicle that I collected on a very recent trip back from South Carolina. Outstanding service! More

Everyone there is absolutely wonderful Very satisfied would hardly recommend Steve Wiggins goes out of his way to help his clientele So happy that we found this dealership would hardly recommend Steve Wiggins goes out of his way to help his clientele So happy that we found this dealership More

Very Professional, But Not Perfect I brought my '13 ATS there because the transmission was failing. They tried to correct the problem but were unable to without a major and expensive re I brought my '13 ATS there because the transmission was failing. They tried to correct the problem but were unable to without a major and expensive rebuild. Instead, I asked if they could find a transmission at a salvage yard as I no longer wanted to keep the vehicle. They were able to locate one with 37K miles less than were on the vehicle. They installed the unit, completed the repair to my satisfaction, and saved me some money! That should have been the end of the story, but it wasn't. While I was waiting for the repair to be finished, I spoke with a member of the Sales Dept. I indicated what I was looking for, how much I was willing to spend, and provided my contact information. I never heard a thing back from them. Meanwhile, I was able to locate my "dream car" at another dealership ('13 CTS Premium coupe, 65K miles at a great price). Carvana came and took away my ATS. Plaza lost a great chance for a sale... More

Engine fan would not shur off. Always treated like you matter, with professional service staff, with respect , and mechanics who have always done great work and still do. Always cl Always treated like you matter, with professional service staff, with respect , and mechanics who have always done great work and still do. Always clean with coffee, tea, and soda, also TV. Very pleasant, knowledgable. and help[full.. More

Serviced car on time did oil change and recall items. Washed car. Done on time. All is good. Service should wear masks and gloves for protection for Washed car. Done on time. All is good. Service should wear masks and gloves for protection for More