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This rating includes all service center reviews, with more weight given to recent reviews.
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1,293 Reviews of Plaza Cadillac - Service Center
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August 02, 2020
Excellent service My CUE screen was not working. This was he second screen I have had to replace in 100,000 miles. Steve negotiated a great rate at a minimal cost for t My CUE screen was not working. This was he second screen I have had to replace in 100,000 miles. Steve negotiated a great rate at a minimal cost for the replacement quickly due to issues Cadillac has been having with the screen. It is great to use a service department where you feel like you are being treated fairly. More
by lober652
Employees Worked With
Steve - Service Advisor
August 02, 2020
Worst dealership service i won't prefer them for any future service of my vehicle.. I have waited long time for my headlights and I think i will never use gm dealership for any service issue in the futu future service of my vehicle.. I have waited long time for my headlights and I think i will never use gm dealership for any service issue in the future More
by Shah
Verified CustomerEmployees Worked With
August 01, 2020
Steve in your service department is an absolute jewel! He handled a mixup due to Geico’s stumble and did it with courtesy and compassion. Pay him more! Donna Esslinger handled a mixup due to Geico’s stumble and did it with courtesy and compassion. Pay him more! Donna Esslinger More
by pookas47
Employees Worked With
Service department staff excellent
August 01, 2020
Friendly, Courteous, and Prompt Service! Steve was great (As Always)! I wouldn’t take my Cadillac XT5 anywhere else for service. They take all precautions and clean your car before giving it back. Great ser (As Always)! I wouldn’t take my Cadillac XT5 anywhere else for service. They take all precautions and clean your car before giving it back. Great service! More
by jcr500b
Employees Worked With
Steve in Service
July 30, 2020
Dealer picked up car at my home as planned and delivered back about 5 hours later but the problem was not corrected. They say they replaced the front and rear cameras but when I used the next day I got the back about 5 hours later but the problem was not corrected. They say they replaced the front and rear cameras but when I used the next day I got the error message that the camera were not working. Called them and they have yet to return my call a day later More
by Larryr123
Employees Worked With
Christopher Ballard
July 29, 2020
Employees at service desk are always professional and friendly. I have always had very good service at this dealership. Usually easy to get a service appointment. friendly. I have always had very good service at this dealership. Usually easy to get a service appointment. More
by PERRY532B
Employees Worked With
Harry, Service
July 28, 2020
I always get excellent service from the service people at Plaza, especially Harry! They are very courteous and the waiting room is clean and comfortable. Plaza, especially Harry! They are very courteous and the waiting room is clean and comfortable. More
by frantony6
Employees Worked With
Harry, Service Manager.
July 23, 2020
Very happy with service. Was not comfortable that employees were not wearing masks and your service department area didn't allow social distancing. Steve was my attending service person. employees were not wearing masks and your service department area didn't allow social distancing. Steve was my attending service person. More
by Doug.legear
Employees Worked With
Steve
July 18, 2020
Steve in service is always very attentive and gives a accurate time as to when to expect the car to be finished. Nice waiting room. accurate time as to when to expect the car to be finished. Nice waiting room. More
by msnevadabrown
Employees Worked With
Robbie in sales. Excellent people skills
