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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,293 Reviews

1,293 Reviews of Plaza Cadillac - Service Center

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November 28, 2020

I always have a great experience with the folks in the Service Department. I’ll be bye to see y’all again in a few months. Thanks! More

by 22ragged
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Wiggins
November 28, 2020

Great service that solved issues with my Cadillac. I highly recommend you buying a cadillac and getting the Cadillac serviced at Plaza Cadillac. Always get your oil changes there too. I found out thro More

by Larry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof, John Giovanetti, John Bach, Ron Lemonovich, Teresa Matey, DOUG YODER
November 25, 2020

I just love my cadi service team! Especially Steve, who always takes good care of my needs. The entire team has Superior customer service. They even paired my new IPhone. More

by PILARROMANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in Service
November 24, 2020

As always an excellent job. Both Steve and Harry are exceptional employees. They are friendly and both make sure that the customer is happy with their serviced vehicle More

by ELLISJACKSON6787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

Unfortunately, I had to return to the service department (about 25 miles round trip) to have a oil filter replaced that was leaking after it was serviced. I wasn’t real happy with that particular after the More

by mashburnf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Nov 23, 2020 -

Plaza Cadillac responded

Thank you for responding to our survey and my deepest apology that you had to return for a defective filter. That never is something we prepare for since we expect as you do high quality part through GM. Also i had a talk with person who took your call and made sure that people with issues that were created from our service get top priority and don't need appointments. If there is any thing i can do for you to make this up please don't hesitate to call me. my ext is 231

November 19, 2020

Came for oil change and tire rotation. The oil minder was not reset. The tire pressure was different on all four tires. I started to wonder if the oil was ever changed More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Wiggins
Nov 19, 2020 -

Plaza Cadillac responded

i was already given this information and addressed with employees. the service adviser took care of this before vehicle left store. We are deeply sorry this happened and was a produce of two people working on same car when one that thought other did the reset and tire adjustment . They were both wrote up for braking processes but oil change and rotation was performed. Sorry again and thank you for the survey.

November 18, 2020

Everyone was very friendly, I took our SRX in because I thought I had a problem with the A/C, turns out I was adjusting it wrong with no repair needed. I appreciate the effort put in to resolve what I thou More

by Nett0203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
November 15, 2020

Great service! Steve was great, kept us informed! We knew what needed to be repaired and the cost. They even delivered our car to us . Thank you so much! More

by esthermital
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve W
November 15, 2020

Steve Wiggins searched for replacement tires for our vehicle. Steve is always courteous and accommodating. Plaza Cadillac has always handled things in a very professional way. G. Vic Valentine More

by GERALD.VALENTINE44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wiggins ... Service adviser.
November 13, 2020

Service rep, Harry, was professional. I got in and out of there in a very timely manner. I will continue to utilize this service department for my vehicle. More

by smm1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry- Service Department
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