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This rating includes all service center reviews, with more weight given to recent reviews.
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1,282 Reviews of Plaza Cadillac - Service Center
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January 16, 2024
Excellent service, nice staff, and efficient. They are a great place to have your car serviced. They are a great place to have your car serviced. More
by NWANEL0712
Verified CustomerEmployees Worked With
January 06, 2024
I made an appointment twice and twice they didn’t have time to fix my car. Now I have to make another appt and drive another 40 minutes both way times 3. Quite inconvenient. time to fix my car. Now I have to make another appt and drive another 40 minutes both way times 3. Quite inconvenient. More
by LUVTOJUMP.CS
Employees Worked With
DAVID STONE
January 05, 2024
2 1/2 hrs to change a thermostat $1054? $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to s $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to swallow! William George More
by billgeorge1948
Employees Worked With
Service Dept
December 28, 2023
I took my car to be checked as the engine signal was on. The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was very disappointing. I will have to reach back to check the eventual availability of the part in the future... More
by JULIAN91250
Employees Worked With
Service department
December 28, 2023
Quality of service is high as far as I can tell. Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an updat Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an update, and they had no idea I was there waiting despite my stating that clearly when checking in and the staff person seeing me in the waiting room when coming in to get other customers. More
by rmsmith8
Employees Worked With
Harry
December 27, 2023
This is the second time taking my car there for the same issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to be receiving the Cadillac experience but it definitely hasn’t met that expectation. More
by logancenderle
Employees Worked With
N/A-Service Department
December 21, 2023
Plaza Cadillac is a fair and trustworthy dealership. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. More
by MILDON98
Employees Worked With
Harry Akarcay, Senya and David Newton
December 21, 2023
After paying $715. 00 to change oil, and remove service engine code, and service ride control code, which they did not do they are still on, and replace one fuse for pul 00 to change oil, and remove service engine code, and service ride control code, which they did not do they are still on, and replace one fuse for pull down front top motor, I am scared to return to your shop to pay more $$$ for the same service, with out a guarantee that it will be repaired or Money returned, will not be coming back, thank you Gerald Beer More
by jbgolfcars
Employees Worked With
Service dept
December 17, 2023
Always great service and friendly staff that makes you feel like family. Will continue coming to this dealership and highly recommend them. feel like family. Will continue coming to this dealership and highly recommend them. More
by CENIA77
Employees Worked With
Other Employees :
DAVID STONE, Jack Jackson
