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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,291 Reviews

1,291 Reviews of Plaza Cadillac - Service Center

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March 07, 2024

Larry & Staff were helpful, friendly & responsive. They assisted in determining my issue on my 2015 Cadillac & we were very happy w/results. More

by klglewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
March 03, 2024

It took them 5 hours to complete oil change and transmission fluid change with appointment. More

by roslynknudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Mar 04, 2024 -

Plaza Cadillac responded

We apologize for the long wait. A transmission fluid exchange is a lengthy procedure, but we do offer loaner vehicles by appointment as well as shuttle service and I apologize if neither was offered to you.

February 24, 2024

Best decision i made was buying from plaza Cadillac, the salesman treat you the same way after purchase, real good people. More

by mareo.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

Friendly personnel and the service to our car both times was very good. I also like the idea of a free car wash. More

by RHWALTERS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
February 08, 2024

Absolutely a fabulous dealership. I continuously visit this dealership to repair service work performed at a Cadillac dealership in Waterloo Ontario Canada. Cenia Ivancovich always e More

by CRAIG82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cenia Ivancovich
February 07, 2024

I have tried several times to give your team the best review that I can however the system does not work for me. I’ve tried several times to redo my password but it still will not let me complete the rep More

by ME.ROWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Giovanetti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Plaza Cadillac responded

It worked! Thanks so much for putting in the extra effort to share your good experience with our Dealership. We look forward to being of service in the future.

February 07, 2024

Fantastic always nice and professional All of your service representatives are very helpful And Jessie my salesman is also Great More

by Kathy.ward
Recommend Dealer
Yes
Employees Worked With
Harry is my service person And he will is ??
February 02, 2024

No showroom. Dealership presents as a filthy used car dealership. Service department doesn’t take their own calls, having someone twenty feet from the service d More

by JDUBOIS9352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 05, 2024 -

Plaza Cadillac responded

Thanks for your feedback. While it's true we are not a gigantic palace like some places, we do have a showroom with 2 cars on display and color and material selector- perhaps you missed it? We also have a friendly sales staff ready to assist you should you request information about a trade-in, but most of our guests prefer that we not pester them without invitation while in for service. Hopefully your service was completed to your satisfaction.

February 01, 2024

i only used the service dept. Harry is my service dept. manager. He is all ways helpful. I trust him and his advice. More

by RICHKOMAR2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : none of these dept. were involved in my visit so I can`t rate but you made me to submit, Jonathan Molzof, DAVID STONE, David Guzman, Jack Jackson
January 16, 2024

Excellent service, nice staff, and efficient. They are a great place to have your car serviced. More

by NWANEL0712
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
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