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This rating includes all service center reviews, with more weight given to recent reviews.
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1,293 Reviews of Plaza Cadillac - Service Center
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February 15, 2022
The check in was very easy and everyone was so friendly! It was very busy so it took a little longer for the oil change, tire rotation, and car was. But that was fine as I had my tablet with me and the wai It was very busy so it took a little longer for the oil change, tire rotation, and car was. But that was fine as I had my tablet with me and the waiting room was comfortable! More
by JUNEWALLACE
Verified Customer
February 12, 2022
Great Dealership...sales, service outstanding. Rick in sales very knowledgeable about every aspect of the Cadillac Line. Harry and Steve in service go way above the norm in ensuring customers are happy wi sales very knowledgeable about every aspect of the Cadillac Line. Harry and Steve in service go way above the norm in ensuring customers are happy with their repair More
by TRSPAS47301
Employees Worked With
Other Employees :
Eve admin, scheduling etc.
February 11, 2022
No one bothered to follow up. I had to keep calling for information regarding the part we ordered. Messages left were not returned. Waiting room is stuffy and claustrophobic. Attempt to sit outside left us information regarding the part we ordered. Messages left were not returned. Waiting room is stuffy and claustrophobic. Attempt to sit outside left us with a very broken dilapidated bench. Toilet seat in restroom was badly stained with urine. We had to ask for our car to be washed after it was serviced. Certainly not what is expected from an expensive car dealer! There were no new vehicle inventory, all were a few years old. More
by RONNETMP
Employees Worked With
Steve Wiggins
February 11, 2022
Everyone is friendly and professional. Dealership is clean and service is great. Staff exhibits great expertise. Car is always ready when they say it will be. clean and service is great. Staff exhibits great expertise. Car is always ready when they say it will be. More
by UNIONBELLE
Employees Worked With
Harry, service
February 09, 2022
The thing that really stinks about your gm dealership is that if the book tells you it will take 4.5 hours for the labor to do the job, and the tech gets it done in two hours you still pay the 4.5 hours th that if the book tells you it will take 4.5 hours for the labor to do the job, and the tech gets it done in two hours you still pay the 4.5 hours the book tells you. THATS TOTAL BS. More
by randycrib56
Employees Worked With
Harry
February 08, 2022
The people in the service department or very helpful and quick to get my car into service the service was done very well they even wash my car service people Are great quick to get my car into service the service was done very well they even wash my car service people Are great More
by Tony XT5 prett
Employees Worked With
Steve and Harry in the service department excellent
February 07, 2022
Great service very friendly and always helps me understand what’s going on with my vehicle! I recommend plaza to everyone! understand what’s going on with my vehicle! I recommend plaza to everyone! More
by Jonesak92
