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This rating includes all service center reviews, with more weight given to recent reviews.
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1,291 Reviews of Plaza Cadillac - Service Center
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May 19, 2024
Excellent service again on our car at Plaza Cadillac. Called Harry, he told us to bring it in and we were out in no time. We couldn’t be happier with Harry’s professionalism and your excellent service de Called Harry, he told us to bring it in and we were out in no time. We couldn’t be happier with Harry’s professionalism and your excellent service department. More
by gsdenslow
Verified CustomerEmployees Worked With
May 18, 2024
Very friendly staff, total experience was professional. I would easily recommend Plaza Cadillac for a new or even a used Cadillac. . I would easily recommend Plaza Cadillac for a new or even a used Cadillac. . More
by nofmonago
May 07, 2024
I have experienced several dealerships in Central Florida; but, I can finally make a difference; because professionalism and availability to address every and single customer’s needs are the most imp Florida; but, I can finally make a difference; because professionalism and availability to address every and single customer’s needs are the most important motivation of Plazza Cadillac. More
by Dr Kettia Cadet Cherenfant
Employees Worked With
David Guzman
May 07, 2024
Friendly service, work was compleeted on time and delivered my car back to me clean. delivered my car back to me clean. More
by billagnew57
Employees Worked With
May 07, 2024
My girlfriend Lynne has a 2017 XT5 that she purchased from Plaza Cadillac. Lynne P. had new tires installed by a Cadillac dealer in New Jersey. We made an appointment to have the tires rotated and look from Plaza Cadillac. Lynne P. had new tires installed by a Cadillac dealer in New Jersey. We made an appointment to have the tires rotated and look at an issue with a noise in the front drivers seat. We dropped car off,they took it back into the shop and it sat in the air with the hood open for 2 1/2 hours, After a couple what asking what is taking so long the car was brought out and was told it was finished. However when I looked at the car I noticed the tires had not been rotated ( I marked one of them before dropping off ) After informing the service person he called the service department and they told him they forgot to do it. They came and got the car and took in and rotated, (20 minutes) So 3 1/2 hours to get tires rotated you would think you would get a call the next day and say. We are sorry we messed up, and this was a once in a lifetime mistake. Nope nothing. So if you take your into Plaza for some service there is a chance it was not done. I was a Mechanic for many years you do not forget to do the one task on this Vehicle. Be aware. Looking to buy a newer Cadillac, not going to happen at this dealer. More
by Kerb=
Employees Worked With
Entire service department
May 05, 2024
Best customer service I have received from any Cadillac Dealership in Central Florida! Harry and Senya are excellent to work with. Dealership in Central Florida! Harry and Senya are excellent to work with. More
by abitterling
Employees Worked With
Harry and Senya in the Service Department
May 01, 2024
My service advisor, who is new-ish is a huge asset to your company. She was sweet, kind, prompt, funny and overall amazing. She kept me well informed throughout the entire process and as long as she is t your company. She was sweet, kind, prompt, funny and overall amazing. She kept me well informed throughout the entire process and as long as she is there I will continue to come back for her superb service! More
by Christella C
Employees Worked With
Christie cook, cenia ivoncovicheee, Harry acai
