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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,293 Reviews

1,293 Reviews of Plaza Cadillac - Service Center

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April 10, 2022

Friendly, reliable, helpful, finds and fixes the problem, works around my schedule, accommodating, great salesmen and repair dept. More

by ROBINPOLANSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2022

The service department has always been great here. They have always taken great care of our car. More

by rcd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wiggins, Patrick the service manager
April 09, 2022

Everone was pleasant and respectful. I was kept informed of progress and given full understandable diagnosis More

by BROOK.MANLEY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
April 09, 2022

The staff are very friendly and helpful not pushy. The service department was very easy to do business with. More

by NPALLITTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
April 07, 2022

Service was fine, repair estimate was too expensive for me, so I couldn’t get repair More

by Tdwalbon1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
April 06, 2022

Everyone in the service department is absolutely wonderful. They always do a great job on our Cadillac. Would not take it elsewhere!! More

by Judy Corcoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry in service.
April 03, 2022

We brought the car in for a recall and it was taken care of. Thanks for that. Problem was something was changed with the tire sensors. I always had one tire that would periodically register and then not. No More

by rwk47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 03, 2022 -

Plaza Cadillac responded

Thank you for filling out the survey and I will let Harry know to call you. However the tire sensors are in your tires themself and have internal batteries. The batteries dies out over time and need replacing. the recall was toe links in suspension and the tire would not have to be dismounted. I will look at the whole repair order when i get back to work and review with Harry, I or myself will call you.

April 02, 2022

Just purchased new xt6 from plaza. Had a shifting problem. Drove to dealer and talked to sales man we purchased car. Had car brought in and fixed in twenty minutes. Very much cares abo More

by JSTOPNOTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Stanton
April 02, 2022

The service people if I were still in business I would hire immediately. They are great More

by MONJO.SANTORIELLO38
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and pat. Service
April 01, 2022

We were not kept informed on our car's status. We always had to call to find out about our car. Service personnel were always friendly, just a bit frustrated about this experience. Prior experienc More

by Mary jo smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
Apr 03, 2022 -

Plaza Cadillac responded

Thank you for responding to the survey and i am sorry that you experience was less then excellent. I will review this with Harry and make sure you next visit will meet your expectations.

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