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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews
Call Service Center (352) 787-1323

1,292 Reviews of Plaza Cadillac - Service Center

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May 20, 2022

Plaza Cadillac is the best dealership I’ve ever been to,and rick Jimenez is the crown jewel. More

by JOHNFS1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022

It took 2 hours for an oil change. Other customers were arriving after me and leaving before me. Just a concern. More

by PRUITTRPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept. They were very nice
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May 20, 2022 -

Plaza Cadillac responded

Thank you for filling out the review. It means alot in today's world to get constructive feedback. I will investigate but right off the bat it looks like because this is a Toyota and we do not stock parts for Them we had to send for them. This would take more time then vehicles that we do stock parts for. I will get back to you when I find out for sure.

May 18, 2022

I’m guessing you don’t acknowledge bad reviews, since I didn’t get any response. Maybe, Cadillac Corporate would respond in regards to the poor, almost criminal, treatment I received from your dealership. More

by GEOFFWHITE1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service desk, see work order
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May 18, 2022 -

Plaza Cadillac responded

Thank you for taking the time to write a review. It means alot to get feedback from our customers to better serve them. However, I am at a loss by the response. I have not recieved any review from you besides this one and you have only come to our service center once. You came in for oil change, rotation, brake fluid leaking and to go over whole car. We performed the services you requested and being the age of the vehicle, it took some time to go over it. We explained where the brakes were leaking, and you just had work done on them, so you were bringing back to them to fix. We never charged for anything, but the synthetic oil change we performed. So please contact me anytime to go over what went wrong, and I will be happy to investigate. Thank you again. Patrick

May 18, 2022

Plaza Cadillac always takes great care of my car. The employees are friendly, knowledgeable and helpful. The place is spotless and they have a nice waiting area to relax while your car is being servic More

by CTOOTSEROLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cenia
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May 16, 2022

Harry in the service department did an excellent job. Car was ready in a timely manner. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry-service department
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May 16, 2022

They very good with their service and always clean your car before returning and great people to deal with. More

by DOUGFRAZIER1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry
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May 15, 2022

Car was fixed fast and cleaned friendly service and very nice waiting room great great More

by Mekareedreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof, DAVID STONE
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May 11, 2022

Steve in Service Department it’s what makes me drive to Leesburg 😊 His Customer Service and knowledge is Awesome. I would recommend Plaza Cadillac to all my Family & Friends. More

by RSUSANSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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May 10, 2022

I have been taking my vehicles to this dealer since 2008 and have always had great service. My current service advisor, Harry Acarkay, is wonderful. I cannot say enough good things about him. Plaza Cadil More

by ITZFUN03
Recommend Dealer
Yes
Employees Worked With
Harry Acarkay
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May 10, 2022

Nice place, with friendly and knowledgeable people that treats you like a human being. Nice coffee and clean restrooms. More

by GUSTAVOFMARINELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service area
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