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1,291 Reviews of Plaza Cadillac - Service Center
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July 13, 2024
The service reps are very professional and courteous and really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. More
by PAT.SMID
Verified CustomerEmployees Worked With
service dept
July 05, 2024
Every contact I have had with a Plaza employee has been positive. Everyone has been polite and helpful. I highly recommend them. positive. Everyone has been polite and helpful. I highly recommend them. More
by clarkoltman
Employees Worked With
June 19, 2024
This visit - My oil was changed but my tires were not checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit b checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit but I was only in the waiting room for 25 minutes after check-in before I was told my car was ready. I was told the car was checked but was the car really checked when the tires weren't ? Additionally, parts were to be ordered after my service visit for an engine warning light on January 31st but it's June and I've heard nothing. Maybe the parts are on backorder but there have been no updates, not even to let me know they were on back order. I asked about this during check-in for the oil change but instead of checking status, I was told they are probably on backorder. The engine warning light has since gone out on it's own so I did comment that I probably wouldn't have the work done now but the service rep told me that if the light comes on after my warranty expires the end of this year, the expense for the repair would no longer be covered. That said, I guess I have to have the work done so what happens if these parts are not in by the end of the year ? More
by Chuck_Rockwell
Employees Worked With
Service Check-In Personnel, I don't know their names.
June 18, 2024
We had an issue with our tire not holding air. We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very sati We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very satisfied with the prompt service. More
by Jim
Employees Worked With
Unknown
June 11, 2024
Very customer friendly and does their best to get it right the first time there right the first time there More
by GUYAHITE
June 08, 2024
My salesman Joe was very helpful except for one thing which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take c which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take care of it but he said no. I asked him to talk with the sales manger which he did and he said no. Quite frankly I thought this should have been taken care of and very trivial of Cadillac dealership for not taking care of it. More
by JERRYMOSER1
June 04, 2024
I have been taking my vehicles to Plaza Cadillac for service since 2008. I continue to be completely satisfied. Harry Akarcay is an outstanding representative of this business, and management should b service since 2008. I continue to be completely satisfied. Harry Akarcay is an outstanding representative of this business, and management should be proud to have him as an employee. More
by ITZFUN03
Employees Worked With
Harry Akarcay
May 26, 2024
Great service and communication during my recent visit. Quentin the courtesy shuttle driver was the kindest young man. I’m from out of state and will be moving here at some point soon. Plaza has earned my Quentin the courtesy shuttle driver was the kindest young man. I’m from out of state and will be moving here at some point soon. Plaza has earned my business! More
by JMILEY2
Employees Worked With
Harry
May 22, 2024
My wheel locks were installed quickly Harry in service answered my questions I had about my new Cadillac. The car washer was friendly and did agreat job cleaning my car. service answered my questions I had about my new Cadillac. The car washer was friendly and did agreat job cleaning my car. More
by cgottleber
Employees Worked With
Harry in service was very knowledgeable and professional.
