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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews
Call Service Center (352) 787-1323

1,292 Reviews of Plaza Cadillac - Service Center

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July 27, 2022

The service manager Steven was very helpful, going above and beyond to help out on an unfortunate situation. Thanks Steven More

by alford1007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2022

Excellent customer service…issues are explained clearly and honestly. The work is done to my satisfaction. More

by Juan Valentin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember the service department person who worked with me. He is always very pleasant to work with. He is always very professional and pleasant.
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July 23, 2022

Wet hard to get thru front desk to Service Manager. Cadillac Dealership looks like it needs torn down! Other dealerships nearby nice and Carrie’s cheap cars! I have had my Escalades in many States and More

by lovediamonds50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Bianchi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Jul 25, 2022 -

Plaza Cadillac responded

We all have to deal with the hand we are given. The building is an older one, but we keep it clean and manager. We have coffee, water, and donuts. The CNA and Fox new was locked out of the waiting room because we had customers fighting about many political things and we thought it best before someone gets hurt. We can always use more technician. As for CTA loaners cars. The loaner fleet were made up of new cars, The microchip problem has caused our new car loaners to go away mainly because we have no inventory of new cars. However, on a case-by-case bases we have used cars that our sales Manager lets us use. However, these cars can't be held or scheduled like the CTA program cars because they are for sale and could be sold at any times. Like I said we deal with the hand we are delt and take care of our customers the best we can. Thank you for filling out the survey and wish you well on your travels back to the west. SM

July 22, 2022

All the staff in service are friendly and helpful, Steve has been my service advisor since I first bought my XT5 there and has always been helpful and never steered me wrong. More

by LOWPOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof
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July 21, 2022

Very friendly staff, helpful with service advice and sales. Easy to schedule an appointment. Trusted advice. More

by Emcash
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
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Jul 21, 2022 -

Emcash responded

Yes

July 15, 2022

Had several issues with the car and they were able to fix them all in one visit More

by terry.shamblin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
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July 13, 2022

Fast service. Worked us in so we could get our car fixed asap. Harry did a great job. More

by Kuesterkk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry in service dept
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July 11, 2022

They are professional and knowledgeable and took care of my service smoothly and timely manner. More

by JACOHN3062
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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July 07, 2022

They were able to diagnose the problem correctly and fix the problem. The first dealership said the had to order a part to fix it. No part was needed. Great job. More

by Dolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Servicemen
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July 03, 2022

Harry is the men. . I appreciate your service and honesty Harry. Thank you for everything. . My Cadillac. riding smooth again. More

by tezman66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
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