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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews
Call Service Center (352) 787-1323

1,292 Reviews of Plaza Cadillac - Service Center

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August 27, 2022

I was at the dealership for 4 hours before I realized that my car hadn’t been started. I had a 9:30 appointment, at 1:30 I asked for an update. They told me they lost my paperwork and hadn’t started my s More

by JDHFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure. Female at the service desk
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Aug 30, 2022 -

Plaza Cadillac responded

Thank you for taking to time to inform me of this situation. I have investigated and found the human error. I want to apologize for this and assure you that this is not a norm. The next time you are in please interduce yourself and I will try and make it up. Service Manager

August 26, 2022

Excellent service overall. My issue was accurately diagnosed and replacement parts were quickly installed. This was my first visit but I will definitely return. More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wiggins in service department
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August 25, 2022

Service is excellent and all workers are very professional. I have used this service for 8 years with professional results each time. More

by CAROLYN.MERELLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay
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August 24, 2022

Steve us a great asset and has amazing customer service. He is the best of what Cadillac can offer. More

by jam_n_jar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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August 22, 2022

The service technicians who set things up for you are outstanding. Thanks, Steve, Harry, and Senya for all your hard work. More

by JSGILLUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Harry, Senya
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August 22, 2022

They want to make their customers happy! We left happy. We will definitely go back! More

by priestron9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick B., Steve Wiggins
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Aug 22, 2022 -

priestron9 responded

Plaza wanted to make me a happy customer and I left happy. Had A/C repair new battery new filters oil change.

Aug 22, 2022 -

priestron9 responded

Thanks Steve Wiggins and Patrick, the service manager.

August 14, 2022

Steve was helpful, professional and friendly. Explained everything about my car repair and made sure I understood. More

by Silvia Escalona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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August 13, 2022

Great job with unscheduled service visit. Service Advisor was polite and attentive. The technician accurately diagnosed the problem and performed the appropriate repairs. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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August 12, 2022

I was getting service (oil change & tire rotation on my xt5 caddy it was done in a timely wound recommend them More

by SLHIESTAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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August 11, 2022

Great service! ! Made an appointment was right in and out. Glad everything went smoothly Thanks More

by UAWCIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in service
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