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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews
Call Service Center (352) 787-1323

1,292 Reviews of Plaza Cadillac - Service Center

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November 05, 2022

Seat memory still does not work correctly. Intermittent failure of running boards remains irritating and dangerous. Sure wish someone cared. Unacceptable attitude and performance from “premiu More

by GJBRANIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Pagano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Plaza Cadillac responded

Our apologies that your recent service wasn't satisfactory. Our Service Manager Patrick Bianchi will be in touch to discuss your concerns shortly.

Nov 10, 2022 -

Plaza Cadillac responded

We left a message for you and please call me back anytime. It looks like you brought vehicle in May for running boards intermittent issue and we check the module for codes and tested function at that time. We were unable to get to fail. This makes it hard to determine what may be causing problem. As for the remotes I see you brought it in May of 2021 and found an issue with the programing on #1 and #2 remotes. I don't see that you had us look at this again since. looking forward to discussing this and once again thanks again and we will be talking soon.

Nov 30, 2022 -

GJBRANIFF responded

Just for closure: I don't expect a response or even want one. I am moving on to other choices for Cadillac services. Wrapping up: 1. Steve called me while I was on vacation. I called back when I got in town and left a message. I know he is a very busy man and I am a low priority; he did not call back. Frankly, Patrick (Service Manager) off-loading his problems to staff does not seem genuinely responsive. 2. At the last visit, our Salesman, Rick, gave me a trick on dealing with the problem of "fobs and seats." Apparently, it is known you have a design software or hardware issue with no resolution. Rick's hint + Steve's hint last May has helped. I just acknowledge that the setting I prefer is not compatible with Cadillac design; so I just get in and adjust my seat ... every time. 3. The running board issue remains, I'll learn to live with it or find a service center that cares enough to solve the problem. Patrick, I followed up with you on 6/15 and 8/30 about this issue. Last status from you was on 6/15 where you were waiting on Cadillac Customer Care. You still waiting? I am.

November 04, 2022

They were courteous and fixed the problems we were having and advised us what we could do in the future More

by milloch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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November 04, 2022

Service for my XT4 was performed quickly and thoroughly. Staff was friendly and knowledgeable In summary this was another great visit to this dealership More

by PSOBOCINSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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October 29, 2022

The service department is one of the best I ever encountered service personnel is very courteous and understand your problems service is quick and done right I’d recommend the service department to More

by Tony XT5 prett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry and Steve in the service department 05 star service department
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October 28, 2022

Great service, above and beyond my expectations. Highly recommend this dealership service department to everyone!! More

by R.m.pesci1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
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October 27, 2022

Service department handled our repairs in a reasonable time and the service advisors were very helpful and kept us informed. More

by PAINTERPAT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2022

Harry, Steve, and Rick always take very good care of me. You guys are the best! More

by RODGERSAPPRAISAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry and Steve
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October 25, 2022

Everyone was outstandingly, Harry & Steve do a great job in the service department . I will be back again. We More

by MDRASH46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry is excellent in Service
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October 22, 2022

Your staff was extremely friendly and accommodating considering I did not have an appointment. The work was done in a timely fashion More

by MONTY7210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof
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October 21, 2022

Service appointment was made promptly as requested and the repair was accomplished professionally and rapidly. More

by jppascucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wiggins
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