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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews

1,292 Reviews of Plaza Cadillac - Service Center

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November 20, 2022

Excellent customer service! I normally feel very put off as soon as I step on a lot but not here! More

by PerfectFloridaHome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
November 20, 2022

I can’t stress this enough how much I love and appreciate the customer service. I enjoy being able to have my car serviced when I need it done. When there’s no appointments available, I’m called when someone More

by TOMIKAHUMPHRIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2022

Everyone I spoke with has been very helpful and getting me the help I needed for my Cadillac More

by ME.ROWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof
November 18, 2022

We love your service dept. ...Steve has taken care of us like we are diamond level clients.... thank you/the browns... More

by JO-BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Wiggins, Service Dept.
November 17, 2022

They were very nice people and explained everything to me. I would use the dealer again More

by skidder_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair shop
November 17, 2022

Patrick and Steve are amazing. Great dealership great staff. Always so helpful and knowledgeable. Couldn’t ask for better service department More

by SQUEEKS012@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
November 11, 2022

Clean, Friendly, and Cadillac worthy service center and sales department. God willing, I will be a repeat customer. I recommend Plaza Cadillac to my family and friends. More

by JIMCAIN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager Steve Wiggins and Eve.
November 10, 2022

Great service department. Explains what they think needs to be done and cost. No pressure. Estimate time for service has usually been less than actual. More

by CBALLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
November 09, 2022

Feel that I was taken advantage of. Work was not done properly had to return again to get it fixed right and was charged again. you have lost a customer. ( also I bought the car from y More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Nov 10, 2022 -

Plaza Cadillac responded

Thank you for taking the time to address this. I was the one who already talked to you about this and offered you a solution that would not cost you anything for further repairs. we believe the first repair was needed as well as second. All four bearings have same wear / miles and fail around the same time/ We offered to put the front bearing back on to prove this and offered to pay 50/50 on rear bearings. you agreed and if you now feel different, please feel free to call me at the dealer.

Nov 10, 2022 -

Bob responded

I felt trapped and had no choice. As I said before you lost a customer because of poor service by not fixing the problem the first time, and making me waste another day to have it fixed. There should have been no charge the second time.

November 05, 2022

They were so accommodating! I call for an overall inspection of my car because we will be driving to New Orleans at the end of the month and they went over everything! This, o More

by PATSYLIZARDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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