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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,292 Reviews

1,292 Reviews of Plaza Cadillac - Service Center

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January 26, 2023

From first phone call to final check out, received first rate service. Very helpful on the phone and in person More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
January 23, 2023

Friendly, prompt service - they listen to our concerns, suggested the needed maintenance and completed it that day in a timely manor. More

by 351951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department -Steve
January 22, 2023

Service staff was knowledgeable, and attentive. Thus allowed a quick service(oil change), AND Ifelt pampered with snacks and beverage, with friendly conversation based on previous visits and infor More

by Larry_tipton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
January 22, 2023

The service advisor was professional and prompt. The work we needed was done on time for a reasonable price. Our Cadillac seldom needs service, but we always use Plaza Cadillac. More

by kaybfoster
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay
January 21, 2023

They acknowledged my part, was a warranty items and took care of it, and good fashion. More

by steve.mckelvie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
January 21, 2023

Harry Akarcay is an excellent advisor good service knowledgeable and accommodating really knows his stuff More

by richardtritten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Giovanetti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry
January 20, 2023

The team was able to replace a tire last min and get me on my way after getting a flat tire driving home. Everyone was very helpful and accommodating. More

by CONSIDERITDONE.MDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Derpartment Steve and I can’t remember the female employee’s name
January 20, 2023

Needed battery asap. Steve worked me in even though they were extremely busy. Very polite and helpful More

by Vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
January 17, 2023

Visit was okay and a little lacking on communication. Had an oil leak after the repair and found a loose oil filter that was leaking and lost two quarts of oil. I tighten the oil filter and it seems fine More

by Dalerduffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Plaza Cadillac responded

Thank you for filling out survey and letting me know what happened. This is not something we take lightly and I will get to the bottom of it. Please except my appoligy and I will be intouch.

January 16, 2023

We have owned five Cadillacs over the years and purchased two of them from Plaza. We have always been impressed with the quality of the product. However it is only surpassed by the quality of the service whi More

by BOBADAMCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry in Service gets 5 stars for technical knowledge and sensitive customer service !!!
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