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This rating includes all service center reviews, with more weight given to recent reviews.
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1,291 Reviews of Plaza Cadillac - Service Center
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November 29, 2018
SRX 30,000 miles service and CUE repair Called ahead to tell Service about failure of CUE. They ordered the parts and everything was ready when I arrived. I waited as they said it would on Called ahead to tell Service about failure of CUE. They ordered the parts and everything was ready when I arrived. I waited as they said it would only take about two hours. Comfortable waiting room with coffee and donuts. Service was completed on time and car delivered repaired and washed. Very satisfied with all service provided. Everything covered under the warranty. More
by HerbW
Verified CustomerEmployees Worked With
Service people
November 29, 2018
On Time Was at the dealership at scheduled time. Car was in and serviced. Mechanical work completed on time. Car returned clean and all work done sati Was at the dealership at scheduled time. Car was in and serviced. Mechanical work completed on time. Car returned clean and all work done satisfied me. Thanks for doing the service as said it would be. More
by WBILBEV
Employees Worked With
November 27, 2018
Excellent overall Appropriate wait. Service dept listened and we both talked to ensure understanding of issues. No complaints whatsoever. Always have a great experience Appropriate wait. Service dept listened and we both talked to ensure understanding of issues. No complaints whatsoever. Always have a great experience at Plaza Cadillac. More
by JJKK1206
Employees Worked With
November 21, 2018
Always professional and knowledgeable 2016 SRX in for service on Navigation not working. Could not find any issues with car. Concluded it was a dead zone we were in when trying to use the 2016 SRX in for service on Navigation not working. Could not find any issues with car. Concluded it was a dead zone we were in when trying to use the navigation. More
by MCHERNAGO
Employees Worked With
Harry in service. Very good service management person.
November 21, 2018
Safety recall The safety recall was handled efficiently. I also had a new label attached as per Cadillac instructions. They diagnosed a sensor and ordered the neede The safety recall was handled efficiently. I also had a new label attached as per Cadillac instructions. They diagnosed a sensor and ordered the needed part. More
by JOECIN3800
Employees Worked With
Harry in the service department.
November 20, 2018
Vehicle that didn’t get washed I brought my vehicle in for warranty service. I did not get a call that the vehicle service was done. I had to call. The vehicle was not washed when I I brought my vehicle in for warranty service. I did not get a call that the vehicle service was done. I had to call. The vehicle was not washed when I picked it up and I waited 15 minutes to have it brought from the back lot for me to pick it up. More
by Rschuh01
Employees Worked With
Greg Yager
November 20, 2018
Great and on time Straight forward and to the point on what needs to be done for fixing my car. In and out in a reasonable amount of time Straight forward and to the point on what needs to be done for fixing my car. In and out in a reasonable amount of time More
by Fran0128
Employees Worked With
John Bach
November 16, 2018
Timely, Easy, and thorough I made my appt online and everything went as planned with just a small delay.I made my appt online and everything went as planned with just a small de I made my appt online and everything went as planned with just a small delay.I made my appt online and everything went as planned with just a small delay. More
by bensadrian
Employees Worked With
Harry
November 15, 2018
Check engine light problems Steve in service is the Greatest. My problem brought me back 3 times but it finally was resolved. He was very good at explaining everything and work Steve in service is the Greatest. My problem brought me back 3 times but it finally was resolved. He was very good at explaining everything and worked with my frustrations about it not being fixed the first and second times He was good at giving me daily updates while my vehicle was being repaired the last time More
by Lou
Employees Worked With
Steve in service
November 10, 2018
Top notch service Easy to schedule and reschedule. Prompt service. Short turn time. Took good care of car and questions. Service department was a pleasure to work with Easy to schedule and reschedule. Prompt service. Short turn time. Took good care of car and questions. Service department was a pleasure to work with. More
by HJEMMETT7
Employees Worked With
Hairless Harry A. In service.
