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1,329 Reviews of Plaza Cadillac - Service Center
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January 24, 2019
professional Cordial, knowledgeable desk staff. Throrough and timely service staff and loved the free wash. Wait was acceptable for work being performed with a com Cordial, knowledgeable desk staff. Throrough and timely service staff and loved the free wash. Wait was acceptable for work being performed with a comfortable setting. More
by PMACGRATH
Verified CustomerEmployees Worked With
Larry
January 23, 2019
Transmission repair Our transmission failed between Christmas and New Year and Steve from the service department was very helpful and professional. I live 59 miles away Our transmission failed between Christmas and New Year and Steve from the service department was very helpful and professional. I live 59 miles away but would definitely purchase from Plaza again. More
by DWH1211
Employees Worked With
Steve, Greg Yager
January 22, 2019
Excellent service The Service dept is very knowledgeable in understanding what my car was needing, courtesy in making sure I had a car to drive, very respectful as well The Service dept is very knowledgeable in understanding what my car was needing, courtesy in making sure I had a car to drive, very respectful as well as with super customer service More
by PAMELARATCLIFF
Employees Worked With
Harry and Steve
January 22, 2019
Service was excellent Service was quickly done and the service manager, Patrick, was very accommodating. Athena, the cashier, was courteous and professional, and explained Service was quickly done and the service manager, Patrick, was very accommodating. Athena, the cashier, was courteous and professional, and explained everything. I will definitely return with future needs. More
by Satisfied customer
Employees Worked With
Patrick and Athena
January 21, 2019
Recall on steering of 2013 ATS I have never had an issue with anything on my 2013 Caddy, but received a notification to bring it in for tightening of bolts (?) on the steering. It w I have never had an issue with anything on my 2013 Caddy, but received a notification to bring it in for tightening of bolts (?) on the steering. It was done , at no charge to me, efficiently and in a reasonable amount of time. More
by MAGGIE.Fraser62379
January 16, 2019
Completely Satisfied Work yesterday was done in normal time and the car was left very clean on the outside and inside. I dealt with Steve and Harry, both of whom are know Work yesterday was done in normal time and the car was left very clean on the outside and inside. I dealt with Steve and Harry, both of whom are knowledgeable, friendly, and professional. I returned today with a couple of items which I thought were computer glitches but learned it was operator error dealing with the computer magic in the car. Their explanation was clear and spot on. Problem solved. Thanks. Robert L. More
by Roboat
Employees Worked With
Didn't deal with any of the employees listed above. Dealt with Harry and Steve in the Service Dept.
January 16, 2019
Outstanding! Service advisors, Steve and Harry were extremely professional. Steve was extremely thorough in his explanation of service and made sure we were comple Service advisors, Steve and Harry were extremely professional. Steve was extremely thorough in his explanation of service and made sure we were completely satisfied. Thank you Plaza Cadillac. More
by Carguy
Employees Worked With
Steve and Harry in service.
January 14, 2019
OIl Change and More Had appt for oil change and tire rotation. Oil change and filter change went on as planned. Tires were rotated and filled with nitrogen and I was su Had appt for oil change and tire rotation. Oil change and filter change went on as planned. Tires were rotated and filled with nitrogen and I was sure to be told tires were ready for replacement, brakes were ready too. Check list was done to say that all services were performed according to protocol. Drove care home and found dash light to be on telling me tire inflation system was faulty. Called back to dealership and was told to bring back. Brought back to find out tire sensors were bad and that I would have to set up another appt to get fixed. I always seems to be that someone doesn't spend the time to do the job correctly like it has been done in the past. Final determination was the tire sensors work correctly and no repairs were needed once someone spent the time to take care of the problem correctly. It is also a shame that the mechanics name is not on the ticket. He is the one that screwed up the worst. More
by DEPENNELS
Employees Worked With
H Akarccay, Front Door Service Greeter, Some mechanic
January 10, 2019
Steve and Harry are the best service agents I have ever met. Steve and Harry are the best. They care, are patient, knowledgable, go above and beyond to satisfy and remain the ultimate professionals. They deser Steve and Harry are the best. They care, are patient, knowledgable, go above and beyond to satisfy and remain the ultimate professionals. They deserve big raises and often. Phyllis B. Martin More
by FAITH90
Employees Worked With
Steve and Harry
January 09, 2019
Could not be more satisfied, excellent and accommodating Plaza Cadillac will get all my business for years to come. I highly recommend them for all your new and used car needs. Service department is second t Plaza Cadillac will get all my business for years to come. I highly recommend them for all your new and used car needs. Service department is second to none! Everyone is welcoming and friendly. A very pleasant experience! More
by DAN & PEG BARNES
