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1,291 Reviews of Plaza Cadillac - Service Center
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December 08, 2018
Warranty and normal service The service department is very courteous and responsive. The service performed on my ATS was excellent I have been to Plaza Cadillacs in the past, The service department is very courteous and responsive. The service performed on my ATS was excellent I have been to Plaza Cadillacs in the past, with good service each time More
by johnfrichards
Verified CustomerEmployees Worked With
Service department
December 08, 2018
Cue Screen Very helpful and sensitive to my prior concerns with my Cue screen. Called GM and neogiated reduced amount to replace screen for me. Thankful for Ste Very helpful and sensitive to my prior concerns with my Cue screen. Called GM and neogiated reduced amount to replace screen for me. Thankful for Steve helpinng me. More
by Ms Ann
Employees Worked With
Steve Service department
December 07, 2018
Repairs to CTS Touchscreen had frozen up. A new screen was ordered and installed in 2 days as promised. Asked for a tire rotation and oil change also and it was don Touchscreen had frozen up. A new screen was ordered and installed in 2 days as promised. Asked for a tire rotation and oil change also and it was done efficiently. Friendliness cleanliness, professional, courtiousness, and great location are all truly appreciated. Also a 2019 car was loaned which was awesome. Thank you all and MERRY CHRISTMAS AND HAPOY NEW YEAR🎄 More
by Punki
Employees Worked With
Harry in Service
December 01, 2018
Poor communication from service dept. Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Rece Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Received a phone call advising me car was 3 weeks out of warranty, and 4k miles out of warranty. Repairs for a broken exhaust valve would be approx. $800. Advised dealer to proceed with repairs. While doing research on common 2.0t problems, I learned there was a 6 yr. 60k. mile powertrain warranty. I called dealer back, and was told yes, the warranty will cover exhaust valve under warranty. Several days later I asked for a loaner car, which I received a few days later. After a week I was told the whole motor was being replaced for a cracked piston, and car would be done in another week. When I picked my car up, the dash lights had a mind of their own, going bright and dim. Dealer advised they would call me with a solution, after a week never did. The night after getting car with a new motor, low oil light came on, car was a quart low. The oil life was also never reset as my new motor was indicating 67% oil life. Would not take my lawnmower in for service. If you like not having any communication with the people working on your vehicle, please use this service dept. More
by CTSowner13
Employees Worked With
Steve, harry
December 01, 2018
Efficient and professional I have never been disappointed in my visits to Plaza Cadillac, from my first visit & my first “Caddie” to my current one. All visitors are treated lik I have never been disappointed in my visits to Plaza Cadillac, from my first visit & my first “Caddie” to my current one. All visitors are treated like customers where the customer is always a priority. I have and will continue to recommend Plaza Cadillac for their courtesy, knowledge, and professionalism. No dealership could offer more. More
by Caddy16
Employees Worked With
Patrick Bianchi, Harry Akarcay, Steve Wiggins, and Ron Pollino
December 01, 2018
So convenient!! Thank you Plaza. Steve and Plaza Cadillac made servicing my ‘15 Escalade a snap. Picked it up from my office, did everything and more I asked then returned it to a dif Steve and Plaza Cadillac made servicing my ‘15 Escalade a snap. Picked it up from my office, did everything and more I asked then returned it to a different address farther away. Really made it easy for me. Love Plaza. More
by Beau33
Employees Worked With
Steve in service
December 01, 2018
Great folks wonderful services! Always received great service ! The sales and management team us great,, Greg Yeager has assembled a good team to work with . Always friendly and re Always received great service ! The sales and management team us great,, Greg Yeager has assembled a good team to work with . Always friendly and render great services! More
by Drctx
December 01, 2018
CT6 and lots of toys needing checked I was hoping after a long extensive trip that my CT6 Plug-in just needed a reboot on the computer but service said all five systems needed to be check I was hoping after a long extensive trip that my CT6 Plug-in just needed a reboot on the computer but service said all five systems needed to be checked out. So out the door in a new 2018 XT5 while my car was tended too. All seems well now . Happy Motoring again . More
by Ocalakid55
December 01, 2018
Plaza Cadillac service. Plaza Cadillac has always given me outstanding service.. I’ve never had any issues with there work, it was always completed in a timely manner with no Plaza Cadillac has always given me outstanding service.. I’ve never had any issues with there work, it was always completed in a timely manner with no issues. I’ve been lucky enough to have Steve help me when ever I had to take my vehical in. They don’t come any better than Steve and Plaza Cadallic should feel lucky to have him as one of there employees. Plaza Cadillac and Steve are simply the BEST. More
by QUAKA2
Employees Worked With
Steve in service.
December 01, 2018
Excellent service I was able to schedule same day service and they handled my issues effectively. Nice friendly personnel and they kept me informed of necessary mainte I was able to schedule same day service and they handled my issues effectively. Nice friendly personnel and they kept me informed of necessary maintenance. More
by Larkinwfields
Employees Worked With
Maintenance service staff
