Plaza Cadillac - Service Center

OIl Change and More Had appt for oil change and tire rotation. Oil change and filter change went on as planned. Tires were rotated and filled with nitrogen and I was su Had appt for oil change and tire rotation. Oil change and filter change went on as planned. Tires were rotated and filled with nitrogen and I was sure to be told tires were ready for replacement, brakes were ready too. Check list was done to say that all services were performed according to protocol. Drove care home and found dash light to be on telling me tire inflation system was faulty. Called back to dealership and was told to bring back. Brought back to find out tire sensors were bad and that I would have to set up another appt to get fixed. I always seems to be that someone doesn't spend the time to do the job correctly like it has been done in the past. Final determination was the tire sensors work correctly and no repairs were needed once someone spent the time to take care of the problem correctly. It is also a shame that the mechanics name is not on the ticket. He is the one that screwed up the worst. More

Steve and Harry are the best service agents I have ever met. Steve and Harry are the best. They care, are patient, knowledgable, go above and beyond to satisfy and remain the ultimate professionals. They deser Steve and Harry are the best. They care, are patient, knowledgable, go above and beyond to satisfy and remain the ultimate professionals. They deserve big raises and often. Phyllis B. Martin More

Could not be more satisfied, excellent and accommodating Plaza Cadillac will get all my business for years to come. I highly recommend them for all your new and used car needs. Service department is second t Plaza Cadillac will get all my business for years to come. I highly recommend them for all your new and used car needs. Service department is second to none! Everyone is welcoming and friendly. A very pleasant experience! More

Amazing customer service Very helpful and considerate. Stephen and Harry have always been very gracious and timely with contacting us regarding our vehicle. My vehicle has be Very helpful and considerate. Stephen and Harry have always been very gracious and timely with contacting us regarding our vehicle. My vehicle has been in several times and the prompt and courteousness they always show when I know they have been agitated but never has shown it. More

Oil Change Great, attentive Cadillac service. Very good dealership with attention to every detail. Harry the service writer is amazing. Excellent place to get an Great, attentive Cadillac service. Very good dealership with attention to every detail. Harry the service writer is amazing. Excellent place to get anything done on your Cadillac in a clean, modern dealership. Makes you remember why you bought a Cadillac in the first place. More

Work completed in a timely manner and very professional and The reason I gave the ratings that I gave is due to the fact that I've also had experience with another dealership in Ocala which I will not name but The reason I gave the ratings that I gave is due to the fact that I've also had experience with another dealership in Ocala which I will not name but it was definitely a Cadillac dealership and the service that I got there was so poor I actually thought I would never want to own another Cadillac then I visited the Plaza Cadillac of Leesburg where it was a totally different experience they restored my faith in Cadillac once again I recommend Plaza Cadillac to anyone who I come in contact with and they're looking for Cadillac More

Excellent ... employees are very nice... Always treating you with the upmost respect. Making sure that your experience at the dealership is a pleasant one. I am happy that I purchased my veh Always treating you with the upmost respect. Making sure that your experience at the dealership is a pleasant one. I am happy that I purchased my vehicle there. More

Service Your service facility is top notch! Always on time and the technicians are excellent! Always a pleasure to have friendly competent service performed Your service facility is top notch! Always on time and the technicians are excellent! Always a pleasure to have friendly competent service performed on our vehicles! More

Took in for oil change tire rotation top notch Top notch people always treat you well worth the wait time to get your car done as long as I come to Florida I will be back Top notch people always treat you well worth the wait time to get your car done as long as I come to Florida I will be back More

Great Customer Service Professional, friendly and knowledgeable staff. Took care of our issues and kept us updated on progress of repairs while we were waiting. Changed ou Professional, friendly and knowledgeable staff. Took care of our issues and kept us updated on progress of repairs while we were waiting. Changed out battery in fob remote and shared information on cell phone/device car charger and cables that works for our phones.. More