Plaza Cadillac - Service Center

Service during and after the sale Bought a Certified 2016 Cadillac CTS Deluxe recently and found out the next day that the moonroof did not operate correctly so we brought it back for Bought a Certified 2016 Cadillac CTS Deluxe recently and found out the next day that the moonroof did not operate correctly so we brought it back for review by Service Dept. They did an inspection & ordered parts for repair & gave us a date to return. On that date they discovered that additional parts needed to be ordered so they gave us a 2019 CTS to drive while they kept the 2016 & waited for additional parts. Very smooth operation here & everyone is friendly & professional. More

very pleased went in for a service on our new 2019 Cadillac and we were told how long it would take they were done right on time. went in for a service on our new 2019 Cadillac and we were told how long it would take they were done right on time. More

Damaged paint Asked them to check the lift gate on my SRX. Having issues at times going up and down on Friday 2/1. Went to see if it worked any better that evenin Asked them to check the lift gate on my SRX. Having issues at times going up and down on Friday 2/1. Went to see if it worked any better that evening and noticed a cluster of scratches on the lift gate. Will call first thing Monday AM to report. Car was not detailed upon delivery. Was told verbally that the Cue System was shot and they had to order a whole new one, yet the paperwork says they are ordering a part for it?? More

Incompetence Had to take car back four times for parts that were forgotten to put back in car. There is no quality assurance and vehicles should be inspected befo Had to take car back four times for parts that were forgotten to put back in car. There is no quality assurance and vehicles should be inspected before delivering back to customers. It was my first experience in this Cadillac dealership. I will never go back and caution anyone who gets service there to beware and check your vehicle for missing parts. I’m very disappointed and upset at such incompetence. More

Had Car Serviced Service department took care of all my concerns with excellent support. Patrick/Mgr, Steve/Advisor & Art/Tech all did a great job to satisfy my concer Service department took care of all my concerns with excellent support. Patrick/Mgr, Steve/Advisor & Art/Tech all did a great job to satisfy my concerns. Spoke with Jesse in Sales about new Models, very helpful and had the answers. More

Excellent service Perfect service I have no issues with plaza Cadillac and I have a f150 that I take there I also have you service my wife 2014 srx and I can’t be more Perfect service I have no issues with plaza Cadillac and I have a f150 that I take there I also have you service my wife 2014 srx and I can’t be more please excellent service personal the whole team especially Steve More

great as always! love coming here for car service.... always a great experience! everyone is nice and they work with you to get what you need! i highly recommend love coming here for car service.... always a great experience! everyone is nice and they work with you to get what you need! i highly recommend More

Twice is not so good...thrice is not so nice! After basic service of oil/ filter change and tire rotation, had to delay departure to home (>20 mi.) due to tire pressures not reset to vehicle spec After basic service of oil/ filter change and tire rotation, had to delay departure to home (>20 mi.) due to tire pressures not reset to vehicle spec values. Further problem was nitrogen not available so tires were pressurized with air instead of nitrogen with understanding of need to return to service shop to purge tires of air and reinflate with nitrogen. Not good...and not so nice!😖 More

Great experience I did not have an appointment but because of my car problem the service department got me into the shop within a short time and find the problem which I did not have an appointment but because of my car problem the service department got me into the shop within a short time and find the problem which required a part to be ordered. They gave me a loaner car on a Monday and On Wednesday I was back into my repaired car . In today’s world that’s great. More

The experience was wonderful My wife showed up they took care of her right away they treated her like a queen that she is, that’s so important to me that somebody is watching ove My wife showed up they took care of her right away they treated her like a queen that she is, that’s so important to me that somebody is watching over her shoulder besides me More