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This rating includes all service center reviews, with more weight given to recent reviews.
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1,329 Reviews of Plaza Cadillac - Service Center
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May 16, 2019
Steve, my service advisor did excellent job. Worked me in and recommending a set of tires that were excellent and in my price range. I will return for service because of the honesty of this plaza Worked me in and recommending a set of tires that were excellent and in my price range. I will return for service because of the honesty of this plaza employee.. More
by Gary123
Verified CustomerEmployees Worked With
Steve
May 13, 2019
Steve and Harry are the best service agents I have ever met. Steve and Harry are always professional, efficient, caring and patient. They keep the customers informed throughout the visit as well. Cannot say enou Steve and Harry are always professional, efficient, caring and patient. They keep the customers informed throughout the visit as well. Cannot say enough about their respectful attitudes. More
by FAITH90
Employees Worked With
None of the above
May 11, 2019
Steve is awesome and has great customer service. Made the appointment thru the Cadillac app. Went in on Thursday and Steve took care of everything with no hassle or delay. Had my car serviced with Made the appointment thru the Cadillac app. Went in on Thursday and Steve took care of everything with no hassle or delay. Had my car serviced with all fluid exchange, oil change, air filter, tire rotation and it drives like it did when I bought it new. Thank you! More
by M.Allen
Employees Worked With
Steve
May 10, 2019
Everyone is very friendly but service is slow That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash item That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash items. In that regard A plus! I just don’t recommend service. It’s not a negative. More
by Caddydriver
Employees Worked With
Calvin; Steve
May 10, 2019
In & Out in Record Time My wife had an appointment to have our Cadillac’s oil & filter changed and it’s tires rotated. Our car was ready before she finished her cup of coffe My wife had an appointment to have our Cadillac’s oil & filter changed and it’s tires rotated. Our car was ready before she finished her cup of coffee. Wow! Plaza Cadillac’s Service Department was thorough and quick. Great job, Everyone! More
by Happy Camper
Employees Worked With
Harry Ackery
May 07, 2019
Personable, professional Friendly greeting at staging area then directed me to service dept where Steve & Harry ensured that I was waited on. I was here for service only & not Friendly greeting at staging area then directed me to service dept where Steve & Harry ensured that I was waited on. I was here for service only & not for sales. My 2nd time here with my wife’s SRX. I plan on doing business here period. No complaints. More
by f16engmgr
Employees Worked With
Steve & Harry service dept
May 04, 2019
Oil Change Very satisfied with the service. The service tech Steve Wiggens was very informative on the progress on my Cadillac SRX. Looking foward to working wit Very satisfied with the service. The service tech Steve Wiggens was very informative on the progress on my Cadillac SRX. Looking foward to working with him in the near future. Thanks again. More
by troz53
Employees Worked With
Steve Wiggens
May 03, 2019
Quality service -- mismanaged scheduling The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Managemen The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Management looks into focusing on proper scheduling to assure that quality can be maintained in a more timely fashion. More
by 2016 Cadlillac XTS
Employees Worked With
Unknown
May 03, 2019
Watch for checking fluid guages Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels w Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels were not checked. Had to return and of course was rectified immediqtely More
by DMICHAUD77
Employees Worked With
Service staff. Steve and harry
May 01, 2019
Disappointed This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the sit This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the situation has not been resolved. More
by JOHN
Employees Worked With
Harry Akarcay (service writer)
