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1,292 Reviews of Plaza Cadillac - Service Center
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March 31, 2019
Great service The service department fixed my problem accurately and timely. I highly recommend Plaza Cadillac for your car sales and device needs. I give Plaza Cad The service department fixed my problem accurately and timely. I highly recommend Plaza Cadillac for your car sales and device needs. I give Plaza Cadillac a five star rating. More
by Larry123
Verified CustomerEmployees Worked With
Christopher Ballard
March 30, 2019
Second trip and problem not solved yet I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me that they need to put a new sensor into the tire that will register the tire pressure.. That done, I get several miles away from the dealership and the same message pops up on the IC. I call Steve and he said it must have been a bad sensor so---I make another 45 minute trip down to the dealership where they installed a new sensor and drove the car to see if the same message pops up on the IC. It doesn't so we think all is good. I get back to within 3 miles of my home and the same message pops up on the IC and tire pressure is "--". Steve wonders if they have a bunch of bad sensors and will have to order new ones....This means a 3rd trip to try and get this fixed, 45 minutes each way plus time sitting in the waiting room. This is why I gave it 3 stars but previously, I have had great service from the service department. Steve is as perplexed as I am over this problem. I now know that I have tire pressure that is recommended but it certainly doesn't show that on the IC. More
by crajoyfish
Employees Worked With
Steve Wiggins
March 30, 2019
The Excellent Day Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was dow Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was down here visiting went into see Steve the service advisor who was very very good at what he does although the warranty was out they submitted it to Cadillac. Cadillac also stepped up and took care of The lion share of the cost ordered the screen in two days my screen was replaced everything was awesome they also took the extra step to clean and vacuum my car which is not unheard of but an excellent experience. My father will be shopping soon . Go Plaza Cadillac!!!!! Thank you very much More
by Bding
Employees Worked With
Steve (my service advisor) Mr Awesome ??
March 29, 2019
Warranty-related items Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Pla Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Plaza Cadillac going forward. More
by Lucky John
Employees Worked With
Steve Wiggins
March 24, 2019
7500 mile check-up Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the service here. More
by JCMERELLO
Employees Worked With
Harry Akarcay
March 23, 2019
Oil change, tire rotation, multi-point inspection. As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that the work was done but the service reps were busy with other customers and weren’t able to check me out promptly. More
by MHAGEN1951
Employees Worked With
Steven Wiggins, Harry Akarcay
March 23, 2019
Consistently courteous. Job gets done! This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are handled and the guest is treated with respect. More
by KATIE ZUCCARO
Employees Worked With
Harry in service department.
March 17, 2019
Caring and efficient I had a touch screen problem and stopped in Plaza without an appointment. Harry immediately identified the problem and solution, a new part was order I had a touch screen problem and stopped in Plaza without an appointment. Harry immediately identified the problem and solution, a new part was ordered and I was on my way home. More
by GKOVACS4
Employees Worked With
Harry
March 17, 2019
Harry and Glen Been going to Plaza for years. Harry in Service is super freindly,curtious. Glen works on my vehicles and is sure to cover any problems and personal Been going to Plaza for years. Harry in Service is super freindly,curtious. Glen works on my vehicles and is sure to cover any problems and personally sometimes explains to me problem when asked. More
by DAW7289
Employees Worked With
Harry and Glen, Greg Yager
March 16, 2019
Everything you would expect from a luxury car dealer. Perfec Ease of making an appointment. Appointment was executed as scheduled. No oversell and a clean car when finished. Fast friendly service served with cof Ease of making an appointment. Appointment was executed as scheduled. No oversell and a clean car when finished. Fast friendly service served with coffee and donuts. More
by Deetls2013ATS#
Employees Worked With
Harry the service advisor.
