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1,292 Reviews of Plaza Cadillac - Service Center
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May 03, 2019
Quality service -- mismanaged scheduling The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Managemen The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Management looks into focusing on proper scheduling to assure that quality can be maintained in a more timely fashion. More
by 2016 Cadlillac XTS
Verified CustomerEmployees Worked With
Unknown
May 03, 2019
Watch for checking fluid guages Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels w Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels were not checked. Had to return and of course was rectified immediqtely More
by DMICHAUD77
Employees Worked With
Service staff. Steve and harry
May 01, 2019
Disappointed This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the sit This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the situation has not been resolved. More
by JOHN
Employees Worked With
Harry Akarcay (service writer)
April 29, 2019
Unhappy experience Did not fix the problem even though I received a long description of how they fixed it. Did not answer my question as promised when I returned to pic Did not fix the problem even though I received a long description of how they fixed it. Did not answer my question as promised when I returned to pick up the car.. More
by CARL812
Employees Worked With
Steve
April 28, 2019
Very pleased - very professional We have used several Cadillac service centers in our area of Central Florida, but have not been as pleased as we have been with Plaza Cadillac. We ha We have used several Cadillac service centers in our area of Central Florida, but have not been as pleased as we have been with Plaza Cadillac. We have several Cadillacs and always take them to Plaza for service. More
by NANCYG1985
Employees Worked With
Harry Akarcay in Service
April 27, 2019
Not as great as last time. The service at this dealership is always good, this time they just seem to miss some of the extras and didn’t make the experience a five star. Typic The service at this dealership is always good, this time they just seem to miss some of the extras and didn’t make the experience a five star. Typically they wash your vehicle when the service is provided, this time they skipped that step More
by METCALJ
Employees Worked With
Service
April 27, 2019
Did a good job, too long of a wait. I went in at 7:30 am for an oil and filter change,( I had an appointment). I had less then 4,000 miles on my car, but the dash was telling me it was t I went in at 7:30 am for an oil and filter change,( I had an appointment). I had less then 4,000 miles on my car, but the dash was telling me it was time. I was the first person there. They said they wanted to do a tire rotation also, I was surprised at less then 4000 mile, but said OK. I never got the car back till 8:45. My comparison with your service is that I bought 3 cars from Phillip Buick. They have the lightning lube station.,You can go in and get an oil change and tire rotation (without an appointment) in just about 30 minutes. They also check all fluids. More
by HAROLDG917
Employees Worked With
not on my sheet.
April 17, 2019
Warranty replacement Car taken in for warranty replacement was taken in right away and done when promised. Everyone was very helpful and friendly would recommend to others Car taken in for warranty replacement was taken in right away and done when promised. Everyone was very helpful and friendly would recommend to others More
by chucknbarb80
Employees Worked With
Service advisor Harry ?
April 02, 2019
Tire Replacement I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating a I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating and pleasant but I don't see why it took so long. More
by ROXANNE3
Employees Worked With
Service Department (names unknown)
April 01, 2019
Another great experience Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and the Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and they wash my car. The loaners I have had are top shelf (XT5). Lastly, I trust them. I never feel like I’m being unsold just to increase the size of the invoice. Harry is always extremely courteous and helpful. More
by bob.duncan@vistagechair.com
Employees Worked With
Harry
