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Plaza Cadillac - Service Center

Leesburg, FL

4.6
1,291 Reviews
Call Service Center (352) 787-1323

1,291 Reviews of Plaza Cadillac - Service Center

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October 27, 2023

This time my visit went really well. Wish it was like this all the time I'll be bAck! More

by MICHAELANNIS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department! As a hole
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October 22, 2023

was told my problem was fixed. in less than two weeks it still not fixed. Need to go back . Was told to try to make the fix myself by a service rep She wanted me to do a few thing More

by chevyman.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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Oct 23, 2023 -

Plaza Cadillac responded

We are sorry to hear you're still having an issue. I can't determine who you are based on the screen name here, please send your info to tonypagano@plazacadillac.com so I can investigate and help find a solution. Thanks!

October 17, 2023

After tracking my car to a bowling alley at night during the service period and calling multiple times to get a status update with no return calls I drove to the service center to get my car back. More

by kevincarey907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Plaza Cadillac responded

Thank you for your feedback. This is concerning and not at all the service we normally provide. We will investigate what happened and our Service Manager, David Newton, will be in touch.

Oct 18, 2023 -

kevincarey907 responded

I spoke with David when I arrived at the dealership. He was knowledgeable of my case and informed us of policy changes at the dealership as a result of our case. I expressed my concerns and am disappointed with how it was all handled. I expected more from a Cadillac Dealership. I expect that when an advisor states they will call me back that it actually happens.

September 28, 2023

Very pleased with the service and the personnel. Caring and polite, love the donuts and coffee in the morning service time. More

by FARMLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept 5 stars!
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September 27, 2023

Probably took too long for an oil change but maybe with the tire rotation… okay More

by bruce42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Molzof
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Sep 28, 2023 -

Plaza Cadillac responded

Thanks for your review Bruce. Apologies for the longer than usual wait time. We strive to take great care of your vehicle without rushing, but are always looking to get you back on the road as soon as possible. We appreciate your business and look forward to serving you in the future.

September 27, 2023

Plaza Cadillac is an excellent car dealership with great service and a professional staff of people. More

by Larry123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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September 25, 2023

Very good service people were very friendly only problem was when picking up car the wait was a little to long More

by GCHERRY2465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2023

Love the dealership you go and it’s easy breezy. The only drawback is a lot of weight. You’ve got a wait a long time. Other than that we’re planning on buying again from the dealership. More

by Sib1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 21, 2023

The service department was the best I have ever experienced they treated me as if I was family very nice polite and modeling people. More

by CALHOUN905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the service department
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September 17, 2023

Great honest dealership with very knowledgeable general manger a sales force with no pressure to purchase More

by titleman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guage, DAVID STONE
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