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This rating includes all service center reviews, with more weight given to recent reviews.
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1,292 Reviews of Plaza Cadillac - Service Center
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July 09, 2019
Initial Regular Maintenance for XT5 I was impressed for the service center’s handling of my first oil change etc. it was thorough and car was sparkling clean when completed well within I was impressed for the service center’s handling of my first oil change etc. it was thorough and car was sparkling clean when completed well within the estimated timeframe More
by PSOBOCINSKI
Verified CustomerEmployees Worked With
July 08, 2019
Fast and easy! The service area is clean, neat and comfortable. All representatives are easy to talk with and are knowledgeable about Cadillac vehicles. Coffee and d The service area is clean, neat and comfortable. All representatives are easy to talk with and are knowledgeable about Cadillac vehicles. Coffee and donuts are pretty good too! More
by Little John
July 04, 2019
Job not done 20min. after picking upcar it wouldn't start I told them. Their response "Oh wow that's crazy!" now I have to pay a towe 20min. after picking upcar it wouldn't start I told them. Their response "Oh wow that's crazy!" now I have to pay a towe More
by Jesswoodruff
Employees Worked With
Stevie
June 29, 2019
satisfied all my questions service department is very knowledgeable other questions that I had are being looked into by the service department they were very helpful and wantin service department is very knowledgeable other questions that I had are being looked into by the service department they were very helpful and wanting to find the answers for issues on my vehicle More
by cwant316
Employees Worked With
Sorry did not remember who I dealt with
June 27, 2019
Oil change, tires rotation and wash Every thing was done but the wash job was fantastic . How ever I requested 37 pounds in my tires and when I got home I had only 32 pounds. Every thing was done but the wash job was fantastic . How ever I requested 37 pounds in my tires and when I got home I had only 32 pounds. More
by Fran0128
Employees Worked With
Amanda Head
June 27, 2019
Great People Who Provide Excellent Customer Service Brought my 2010 CTS in for tire inspection since back tires sometime spin on wet or dry roads. Inspection showed that tires are made of harder rubber Brought my 2010 CTS in for tire inspection since back tires sometime spin on wet or dry roads. Inspection showed that tires are made of harder rubber than Michelin’s (CTS standard tires) & the CTS’ powerful engine can occasionally spin the tires under hard acceleration. Harry Ackary gave me the price & specs on Michelin’s but said if I drive safely & accelerate smoothly the tires on my CTS should last a long time. We bought this car from our Son & he bought the tires 3 years ago with longevity in mind. More
by JEFFDONOHUE
Employees Worked With
Harry Akarcay, Service Advisor
June 22, 2019
Excellent by Steve & Harry. My car was given back clean. You all have an excellent team, that runs like clockwork. Steve & Harry made my visit & time right on point. My car was ready for pick-up & it was all You all have an excellent team, that runs like clockwork. Steve & Harry made my visit & time right on point. My car was ready for pick-up & it was all sparkling and clean. No other car dealership does that. Great Job!!!!!!!!! More
by Smoothcaddy16
Employees Worked With
Steve & Harry from the Service Center/Customer Service
June 22, 2019
Great service, great employees Very satisfied with sales and service and product! Wait time for work performed short always greeted at entry point by nice gal highly recommend to an Very satisfied with sales and service and product! Wait time for work performed short always greeted at entry point by nice gal highly recommend to anyone seeking a high quality car with great service. More
by ARNIE1776
Employees Worked With
Unsure of contacts names
June 22, 2019
Great serve Very timely service,, good people to deal with. Very nice waiting area with refreshments .sorry that I do not remember all names of folks, but probabl Very timely service,, good people to deal with. Very nice waiting area with refreshments .sorry that I do not remember all names of folks, but probably dealt with 4-6 folks ..all folks at service department...we expect nothing less out of Cadillac More
by BOBLAPPI
June 20, 2019
Just great guys So far this service center has been great for maintenance and a small noise issue. Very friendly and truly try to make your time there pleasant as pos So far this service center has been great for maintenance and a small noise issue. Very friendly and truly try to make your time there pleasant as possible. More
by pcholloman
Employees Worked With
Steve and Harry
