Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plaza Cadillac
Leesburg, FL
1,727 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,727 reviews
February 09, 2025
As close as family that I’ve dealt with for years…. .great & sincerely personal company .great & sincerely personal company More
by JOE@FLMUSHROOM.COM
Verified Customer
February 06, 2025
Total price with dealership addons not explained at all - only appeared on the copy with estimated payment (lease, purchase), and was not noticed or pointed out at all. Also, I was led to believe that the 3 only appeared on the copy with estimated payment (lease, purchase), and was not noticed or pointed out at all. Also, I was led to believe that the 3 year free maintenance was included with the purchase - I found out later that it was "prepaid" and included as part of the additional cost. Strangely enough, the additional cost was on every other vehicle except the one I purchased. Imagine my surprise when I got home and realized I was charged an additional $2500! There needs to be better transparency when purchasing a vehicle so we have a positive experience, and not made to feel that we (as a 71 year old single female) are just taken advantage of. Final note - I was promised to be "taken care of" by the sales manager and never heard from him again. Even a small gesture would be better than nothing! More
by CMARCHELL810
Employees Worked With
Tony Pagano, Michael Land
February 02, 2025
Plaza Cadillac is the Perfect size Dealership. A great selection of New and Pre-owned vehicles. Since purchasing several new Cadillacs at Plaza, beginning in 2017, they have become my personal A great selection of New and Pre-owned vehicles. Since purchasing several new Cadillacs at Plaza, beginning in 2017, they have become my personal preference when it comes to Sales but more so after the Sale, it's all about the Service that makes them Outstanding. More
by Ocalakid55
January 26, 2025
Great service. Honest pricing . Always treated with respect . Could easily been taken advantage of but no. Honest pricing . Always treated with respect . Could easily been taken advantage of but no. More
by johnjrdesant
January 24, 2025
Service dept is great The service writers are knowledgeable and most have worked there for years! From the service director down everyone gives great customer service! knowledgeable and most have worked there for years! From the service director down everyone gives great customer service! More
by rls4fandi
January 22, 2025
Our experience at the dealership is, unfortunately, tainted heavily by the fact that we were told by the sales person and sales manager that the credit inquiry they were going to run to provide us with tainted heavily by the fact that we were told by the sales person and sales manager that the credit inquiry they were going to run to provide us with financing options would be a soft inquiry and would not affect our credit. I questioned that, but they insisted they were right. They ended up running a hard inquiry that impacted my credit score (temporarily, but that is beside the point). I cannot believe they did not know what they were doing, so I think they lied. The inquiry ended up being unnecessary, anyway, because I told them I was not going to finance if the best interest rate was above a certain percentage (and I told them my credit was rated "Excellent", so they would be able to determine fairly well what the best rate could possibly be), yet the rates they came back with were far over the rate cap I had told them in advance. As a result of this, we feel like we were not listened to and that the dealership's need to follow their process took precedence over what our concerns were. Additionally, there were a few vehicle features that did not function property that were not addressed, and the dealership's knowledge of the model was very limited. Having worked in the automotive dealership industry for 18 years, I was very disappointed with this experience. More
by Dan
Employees Worked With
Michael Land, but I forget the sales manager's name.
