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Plaza Cadillac
Leesburg, FL
1,709 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,709 reviews
Verified Customer
January 22, 2025
Our experience at the dealership is, unfortunately, tainted heavily by the fact that we were told by the sales person and sales manager that the credit inquiry they were going to run to provide us with tainted heavily by the fact that we were told by the sales person and sales manager that the credit inquiry they were going to run to provide us with financing options would be a soft inquiry and would not affect our credit. I questioned that, but they insisted they were right. They ended up running a hard inquiry that impacted my credit score (temporarily, but that is beside the point). I cannot believe they did not know what they were doing, so I think they lied. The inquiry ended up being unnecessary, anyway, because I told them I was not going to finance if the best interest rate was above a certain percentage (and I told them my credit was rated "Excellent", so they would be able to determine fairly well what the best rate could possibly be), yet the rates they came back with were far over the rate cap I had told them in advance. As a result of this, we feel like we were not listened to and that the dealership's need to follow their process took precedence over what our concerns were. Additionally, there were a few vehicle features that did not function property that were not addressed, and the dealership's knowledge of the model was very limited. Having worked in the automotive dealership industry for 18 years, I was very disappointed with this experience. More
by Dan
Employees Worked With
Michael Land, but I forget the sales manager's name.
January 21, 2025
Very Pleased with my Warranty service. As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather tha As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather than just replacing parts. More
by EDSRANGE
Employees Worked With
Christie, Eve
January 18, 2025
Excellent service center with a great staff open my car because the hood would not release they installed a new cable in hood release latch and I was on my way because the hood would not release they installed a new cable in hood release latch and I was on my way More
by BOBSKI1961
Employees Worked With
January 17, 2025
Easygoing no pressure sale. Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate pu Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate purchase would be. I'm enjoying driving the Caddy. My deceased mother-in-law is looking down at me and smiling. She was a big Cadillac fan. More
by debbie37
Employees Worked With
January 11, 2025
2024 Escalade ESV V series. Smooth easy transaction. My car was totaled in an accident and I needed to replace it quickly. I decided on a Escalade ESV V. I searched on Cadil Smooth easy transaction. My car was totaled in an accident and I needed to replace it quickly. I decided on a Escalade ESV V. I searched on Cadillac’s website for vehicles equipped as I wanted. Then, I emailed 10 dealerships asking for an “out the door price”. Plaza was the only one which quickly gave me a price. I agreed to purchase and the transaction went very smoothly. Vehicle was ready when I arrived and I drove away after a few minutes of familiarization. Two months later other dealerships are still emailing asking me to come in “so they can get to know me” before giving me a price. More
by pepper_77382
Employees Worked With
Anthony Sotomeyer
January 06, 2025
I bought my XT5 in because of a cooling problem. The outside service was great but I got into an unnecessary shouting match with Christine Cook in the service area. I was so upset we test drove a Le The outside service was great but I got into an unnecessary shouting match with Christine Cook in the service area. I was so upset we test drove a Lexus auto. I would have given this survey a "0" but on my return trip Harry Akarcay and Cenia Ivancovich were very professional, reassuring and treated me like a valued customer. Matt 302-540-5293 More
by yachts4us
Employees Worked With
Harry Akarcay, Cenia Ivancovich, Christie Cook
January 02, 2025
By far the most unorganized and dishonest dealer I have ever dealt with in my 35 years of buying cars. ever dealt with in my 35 years of buying cars. More
by Pgodin
December 29, 2024
I brought my Cadillac in for a diagnosis on why starting was a problem. At least three times a day it is very difficult to get the car started and moving. I was told I needed a new battery module. Unfort was a problem. At least three times a day it is very difficult to get the car started and moving. I was told I needed a new battery module. Unfortunately, it is on backorder. I have been waiting about three weeks for the part to be available and come in so , I can once again start drivingI driving my Cadillac. This is very frustrating having my car unable to be fixed. More
by NWMRITZ
Employees Worked With
Service department, IT mechanic…
December 27, 2024
had to have my CT-5 engine software updated they got me in and out in no time at all would recommend them to anyone who loves great service and great mechanics. in and out in no time at all would recommend them to anyone who loves great service and great mechanics. More
by raptor001
Employees Worked With
service dept
