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Plaza BMW
Creve Coeur, MO
277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 277 reviews
December 02, 2011
I just purchased my second BMW (the first from Suntrup West County) on 11/29/2011 from Jason Catlin at Plaza BMW. I've come to Plaza for all of my maintenance and repairs throughout the life of my car West County) on 11/29/2011 from Jason Catlin at Plaza BMW. I've come to Plaza for all of my maintenance and repairs throughout the life of my car. Originally, I dealt with Lee Day in Service and then most recently Shawn Chambless. Without the service I received from Lee Day since moving back to St. Louis I would have never even come back for a repair, much less a new car. Shawn is just as honest and decent to work with. If you need maintenance or a repair, I highly recommend Shawn as the person to deal with as you won't get hosed. In regards to the car buying experience at Plaza, I wasn't even looking to buy a car for a few more months but had some issues with mine (almost 150k miles) and figured the time was now. Jason Catlin was my sales person and instead of talking or over selling, he listened and took the time to figure out what I needed. He's a class act and aside from feeling like I got a decent price on my vehicle, can assure you that everyone who buys from him probably walks away feeling good about their decision. My car buying experience at Suntrup West County BMW a few years back made me never want to buy a BMW again. After receiving my survey and giving them good scores, I never got the small ding taken out of the roof as promised. They just blew me off. Horrible service from that point and beyond. There was a small scratch they never took care of too. Plaza BMW is a well run dealership with class folks. More
by johnkuithe
Employees Worked With
Jason Catlin
November 30, 2011
I was not actually looking to buy a BMW, but after Jason took the time to thoroughly explain all the great features on the X3 I was sold. I was looking to purchase either a Range Rover or Mercedes, but neit took the time to thoroughly explain all the great features on the X3 I was sold. I was looking to purchase either a Range Rover or Mercedes, but neither dealer took the time to "sell" me the vehicle. Jason is not only a dealer but also a BMW owner and knows everything about the features and performance of the cars he sells. Great experience! More
by Iheartrun
Employees Worked With
Jason Catlin
November 28, 2011
It was a good experience dealing with the people mentioned above. If there is 1 recommedation I would suggest a quicker process in getting rates. mentioned above. If there is 1 recommedation I would suggest a quicker process in getting rates. More
by steven hearn
Employees Worked With
Boyd and Mike Kuaffmen
November 12, 2011
We had checked several dealerships and Plaza gave us the best deal, hands down. The salesperson was very kmowledgable and friendly and we never felt pressured into making a purchse. best deal, hands down. The salesperson was very kmowledgable and friendly and we never felt pressured into making a purchse. More
by lawrtrin
Employees Worked With
Randy Wernig
November 06, 2011
I had a very positive interaction with everyone at Plaza BMW, and I will recommend to anyone who has any interest in buying or leasing a BMW vehicle. BMW, and I will recommend to anyone who has any interest in buying or leasing a BMW vehicle. More
by jtbrunts
Employees Worked With
Randy
October 31, 2011
Perfect car-buying experience. Our salesperson was especially helpful as was the man who did the paperwork. Through the years, we have purchased a number of cars from Plaza Motors and have always been especially helpful as was the man who did the paperwork. Through the years, we have purchased a number of cars from Plaza Motors and have always been very satisfied. More
by waeand
Employees Worked With
Tom Burnett
October 06, 2011
Bob has been my sales agent in the past, and I think very highly of him. He is attentive to my requests and tries very hard to make it an easy transaction. highly of him. He is attentive to my requests and tries very hard to make it an easy transaction. More
by Grace Lowell
Employees Worked With
Robert Salzman
September 15, 2011
Jason Metcalf has done a terrific job for me. He's one of the best sales people I've ever worked with. The used car manager was super nice and helpful. Highly recommend these guys. of the best sales people I've ever worked with. The used car manager was super nice and helpful. Highly recommend these guys. More
by stastim
Employees Worked With
Jason Metcalf
August 22, 2011
I was frustrated by another dealership so drove to Plaza and I am glad I did. They were friendly, professional, honest and fair. I'll buy there again and recommend them to others. and I am glad I did. They were friendly, professional, honest and fair. I'll buy there again and recommend them to others. More
by stobbster
Employees Worked With
Bob salzman
May 28, 2011
n Sept. 2010, I purchased a 2007 328i that had a factory warranty until March of 2011 or 50,000 miles- whichever came first. Later in September, I purchased a BMW "factory" extended warranty to take me unti warranty until March of 2011 or 50,000 miles- whichever came first. Later in September, I purchased a BMW "factory" extended warranty to take me until 70,000 miles. I paid $2360 for the warranty and was told it would take effect the day my factory warranty expired. I had several issues with the car- lifters, rough idle, repeated stalling, etc. and decided to trade it in in May 2011. So it was only on the extended warranty for 2 months- during that time I had no claims against it. I expected a large portion of my warranty payment back. Instead, I was told I would receive $700.00 back because the mileage is prorated from mile "0" - not when the warranty took over. I went in today (5/28) to speak to Ed Federmann- General Manager of Plaza Motors in St. Louis, MO to discuss my situation. He said," I am working." I said, " it looks to me you are just walking around." He replied," I am the general manager, that's what I do." The business manager who sold me the warranty also indicated he had no idea that's how it worked- that he "just sold the extended warranties." Avoid Plaza like the plaque. Worthless!!! More
by boogerloo
Employees Worked With
Ed Federmann- General Manager
