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Plaza BMW
Creve Coeur, MO
277 Reviews
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Showing 277 reviews
March 29, 2012
I was just chatting with Tracy about eventually purchasing a new car and he mentioned to me a great deal Plaza was offering on new 2011 BMW 328x iDrives. I stopped by the dealership and fell in lov purchasing a new car and he mentioned to me a great deal Plaza was offering on new 2011 BMW 328x iDrives. I stopped by the dealership and fell in love with the car. The service was outstanding and I couldn't have asked for a better experience. I will certainly recommend friends and family to Tracy and be back once my lease is up! More
by diadevito
Employees Worked With
Tracy Cox
March 17, 2012
Oh where do I begin? My experience was repugnant. I (or any member of my family) will certainly NEVER purchase a car from ANY Plaza-affiliated dealership NOR have any work performed by them. What a deplora any member of my family) will certainly NEVER purchase a car from ANY Plaza-affiliated dealership NOR have any work performed by them. What a deplorably-run dealership!! I took my car in for service. When I dropped my car off I noticed the service bay was bumper-to-bumper FULL of cars. I dropped my car off and was promised it would be ready the following day (they were simply fixing the washer fluid pump). The service advisor said he was going to add additional information to my service request "because BMW doesn't like us adding stuff later because then they think we're looking for things." I informed him I NEVER say my car leak anything but he insisted he was adding "customer states he saw fluid dripping under the car." I once again told him this was not the case but he added it anyway. My car was delayed an additional 2 days. I called the day before and the advisor said he would call when it was done tomorrow. I never received a call. So at 4:00 PM the following day I called and was informed my car had been ready since early in the morning and my advisor left early for the day. The receptionist was surprised no one called me. I picked up my car at 5:30 PM that day. They parked my car outside (it was starting to get dark as this was a couple of months ago), gave me the keys after I paid and that was it! No one looked at my car with me, did a walk around, nothing! Let me also mention when I dropped my car off the advisor FAILED to perform a walk-around my car at that time as well. I drove home, pulled in the garage, go out of my car, and walked out of garage when my BUMPER strikingly caught my attention. IT WAS DAMAGED!!!! I was furious!! The damage was at the level of another car's license plate frame, had some white paint on it, and my toe-hook cover was popped out. I didn't even know the cover came off. It also spidered the bumper. My guess is they tried pulling my car closer to the one in front of it (an SUV) after I left and pulled too close and hit it. Both the service advisor and GM of Plaza were very unpleasant, rude, and plainly lousy. They stated no damage occurred while my car was in the shop YET THEY REFUSED TO PULL THE SHOP CAMERAS. They even LIED and stated they do not have cameras!!! Yes they most certainly do. I went spoke with the service manager then GM once and they refused to discuss it further. They know they damaged my car!!! It is parked in a garage and I went NOWHERE after I picked it up. I was out $1200 for the repair. *****BUYER BEWARE***** More
by xje81
Employees Worked With
Ed Federmann, Carlos (unsure of service guy's name)
March 15, 2012
I was referred to Plaza by a friend and I am totally impressed and very pleased with the wonderful sales, finance, and service departments. I finally buckled down to purchase my BMW dream car after mai impressed and very pleased with the wonderful sales, finance, and service departments. I finally buckled down to purchase my BMW dream car after maintaining my old Mitsubishi Diamante for 14 years, so you can say I was a bit rusty purchasing a car, but everything went smoothly. It was a used BMW and the next day I had an issue, and because management stepped up to the plate to ensure to resolve the issue and keep me happy, catapulted this dealership to the highest level for me. They were honest, fair and very pleasant. Truly a customer service oriented dealership. Why would I go anywhere else? Wanda More
by wchurtt
Employees Worked With
Jason Catlin, Glynis Collard, Josh Britt, Jeff Norton
February 05, 2012
Mike Kuhlmann was an excellent salesman, he provided patience and understanding throughout my experience at Plaza Motors. I will certainly recommend Plaza and Mike to all of my family, friends and co-w patience and understanding throughout my experience at Plaza Motors. I will certainly recommend Plaza and Mike to all of my family, friends and co-workers. Not to mention I love my new BMW X5. Thanks Mike, you are awesome! More
by sha1213
Employees Worked With
Mike Kuhlmann
February 02, 2012
My experience in purchasing my new car was awesome. I was greated very coueteously, handled with the upmost respect. The car was ready when I arrived. The sale person was very attentive eager to assist an greated very coueteously, handled with the upmost respect. The car was ready when I arrived. The sale person was very attentive eager to assist and provided his up most attention to the purchase of my new car. Due to the busy day, my sales person stayed two hours after the dealer was closed to ensure my experience was completed successfully. The finance manger was also very effiecient. This dealer ship is very customer oriented............making your experience such that you will return. I will recommend this dealership to all my friends and family. I actually purchsaed the car i retuned at another dealership whi I was not satisfied with......Plaza restored my confidence with the BWM experience. I will continue to have Plaza handle all my business. I love my new car.........It';s awesome!! More
by guptmor
Employees Worked With
Shane Sparkman
January 30, 2012
WORST SERVICE for the reasons below. ---OVER SOLD ME AN WORST SERVICE for the reasons below. ---OVER SOLD ME AN EXTENDED WARRANTY ON CANCELLATION THEY DELAYED MY REFUND PROCESS ---Within a month my car w WORST SERVICE for the reasons below. ---OVER SOLD ME AN EXTENDED WARRANTY ON CANCELLATION THEY DELAYED MY REFUND PROCESS ---Within a month my car went to service TWICE bad battery..... ---The seat belts do not retract they hid that fact until I noticed and they were mentioned in service records..... THEY MESSED UP THE DASH AREA after replacing...the cup holders... More
by pra789
Employees Worked With
Dean Engledow
January 05, 2012
A car buying experience can be very stressful, however working with Mike Kuhlmann and Plaza BMW the whole experience was very enjoyable. Mike made me feel like my needs around buying a car were his number working with Mike Kuhlmann and Plaza BMW the whole experience was very enjoyable. Mike made me feel like my needs around buying a car were his number one priority. He was very knowledgeable about the car and was able to answer any questions I had. I thought it was above and beyond that he came in on his day off so that I could take delivery of the car. My overall experience was very enjoyable. I would look to Mike and Plaza BMW for future car purchases. More
by Bmeise
Employees Worked With
Mike Kuhlmann
January 02, 2012
The customer service at the Plaza was friendly and professional. Randy made sure we were happy with every aspect of our selection and that we were comfortable while waiting. This company even went s professional. Randy made sure we were happy with every aspect of our selection and that we were comfortable while waiting. This company even went so far as to call us back because they found a better rate to finance our X5, to save us money. I would highly recommend the Plaza when you are looking for wonderful customer service and a selection of vehicles to meet your need. More
by dparis1207
Employees Worked With
Randy Wernig
December 12, 2011
I drove to Missouri to look at cars after talking with I drove to Missouri to look at cars after talking with Tracy at Plaza Motors. I had previously been looking at cars in Evansville's D Patrick and wa I drove to Missouri to look at cars after talking with Tracy at Plaza Motors. I had previously been looking at cars in Evansville's D Patrick and was not treated well. After talking with Tracy over the phone I realized this dealership would give me the customer service I expected. They sure did ! Tracy was wonderful, and everyone else I talked with at Plaza Motors was great. They offered me a fair price for the used car I was interested in. The paid for a rental car so I could travel back to Missouri to pick up my used car. They went above and beyond my expectations. I will hightly recommend this dealership to my friends. Thank You Tracy Watson More
by chef1
Employees Worked With
Tracy Cox
December 06, 2011
My experience at Plaza BMW was great in that my request for a specific vehicle was accurately addressed, the service was very pleasant, and I felt that the whole process of purchasing a new vehicle was han for a specific vehicle was accurately addressed, the service was very pleasant, and I felt that the whole process of purchasing a new vehicle was handled efficiently. More
by JSTL
Employees Worked With
Jason Metcalf
