Plaza BMW

Great experience I came in looking for a replacement for my Audi and the team there was able to place me in the brand new M340. It is a great vehicle. The team there a I came in looking for a replacement for my Audi and the team there was able to place me in the brand new M340. It is a great vehicle. The team there at Plaza BMW was great as well, they were very patient with me and worked well with me. More

Treated me like I was BENEATH him! I purchase my used Lexus at Plaza BMW 12/2018 and had a great experience with Kent Kolemainen, Travis Gude, and the GM Ed Collient. The dealership o I purchase my used Lexus at Plaza BMW 12/2018 and had a great experience with Kent Kolemainen, Travis Gude, and the GM Ed Collient. The dealership owed me a couple things due to the late evening sale. They owed me a battery, car fax, and a detail. Once I returned to get the final thing they owed me which was a detail, Eric Fultz was EXTREMENTLY RUDE. He treated me like I was beneath him and was looking for a handout. I’m unsure if it’s my race or if he was having a bad day. I was calm, polite, professional, and a good Christian but he really caused me to have a great amount of anxiety. I was shaken by his blatant aggressive actions and words of disrespect. He told me that the dealership don’t owe me NOTHING. He stated that he don’t understand why I’m in the dealership trying to get a free service if I purchased the car 4 months ago. I continuously informed him that when I purchased the car they didn’t have time to do a detail or change the battery. I showed him my paperwork and coupon slip from Kent for my free detail. I asked if he was having a bad day and he continued looking down. He failed to exhibit respect, empathy, or concern for the matter at hand. I asked to me speak with the manager Ed numerous times and he never informed Ed that I wanted to speak with him. The sweet lady in the front informed Ed that I wanted to speak with him. I sat in the dealership for 3 hours because he refused to give me a loaner car. I told the staff on many occasions that I need a loaner car because I had to pick up my niece from school by a certain time. Once they brought my car to me I noticed bird poop on the care and it wasn’t fully detailed. The nice gentleman from the detail department stated that they didn’t have a chance to finish because Eric told him that I needed to leave. The detail department then stated that I should have been put in a loaner car as my reservation had stated. I agreed. I told him when I made the service reservation the young lady automatically booked me for a loaner vehicle; however, Eric refused. Eric Fultz stated that loaner cars are only for customers. I informed that I am a customer and I purchased my car at this dealership and they owed me a detail per the handwritten coupon from Kent. I then reminded him that if these services orders would’ve been fulfilled prior to me driving off the lot with my car back in Dec 2018 then I wouldn’t be here trying to take care of this issue. I spoke with Ed the GM concerning the matter and he stated that he would take care of everything. Ed then left and Eric Fultz was of no service to me. Ultimately, some nice men Laith Quaisi and Suad Makic came to my job to get my car in order to finish the detail. So, it took two days of my time to get a detail that was due to me when I could’ve been put in a loaner car. I left Ed voice messages and I asked the staff to ask him to call me and I am still waiting for a return call from the GM More

Reg: Daniela Hi, this place is amazing, very friendly people. I worked with Daniela and I can say that she is very professional and knowledgeable. She answered all Hi, this place is amazing, very friendly people. I worked with Daniela and I can say that she is very professional and knowledgeable. She answered all of my questions with patience and helped my business with BMW plaza to go smooth and happy. Very much impressed!! More

Great experience - thanks Courtney My wife and I were both in the market for new cars. Unsure of what we wanted we visited several dealerships. When we walked into Plaza BMW Courtney My wife and I were both in the market for new cars. Unsure of what we wanted we visited several dealerships. When we walked into Plaza BMW Courtney Williams greeted us with a smile and asked how could he help. We talked to him about what we thought we were looking for and by the second visit he had solutions that fit both of our wants and needs. We now have two new BMW’s thanks to Courtney’s superb customer service skills and the entire support team. More

Rude managers - lead me away ever purchasing from Plaza I returned a couple leases to Plaza BMW. The lease turn employee (Riley) was very pleasant, so this review has nothing to do with my experience with h I returned a couple leases to Plaza BMW. The lease turn employee (Riley) was very pleasant, so this review has nothing to do with my experience with her, but when I had to talk to the manager (Eric Fultz) about extra charges, it was a very unpleasant experience. BMW sent me paperwork prior to lease turn in detailing what to be charged for and what not to be charged for. There was a minor chip that was not spreading in the windshield on the passenger side. BMW states that since this is not in the drivers view I cannot be charged for it. Plaza tried to charge me for it, and when I disputed it and showed the paperwork from BMW Financial Services, he started to argue with me and said that he didn't want to go back and forth with me when I was simply showing what I received from BMW. I asked him if we could call BMW Financial together and he essentially said no, not my problem. In the end he said "I'm not going to go back and forth with you" and they took off the charge. I recommend going elsewhere. More

Great customer service Thanks to Daniela I went home with the perfect vehicle. Her and the whole team made sure I was well taken care of. Thank you all so much! Thanks to Daniela I went home with the perfect vehicle. Her and the whole team made sure I was well taken care of. Thank you all so much! More

Great job Eric and Daniela were awesome to work with! Very flexible and responsive. They worked hard to get me what I wanted. Great experience all around. Eric and Daniela were awesome to work with! Very flexible and responsive. They worked hard to get me what I wanted. Great experience all around. More

Excellent customer service. Daniela Narváez offered me an outstanding customer service answering all my question with real and honest info. She acknowledged me as soon as I stepp Daniela Narváez offered me an outstanding customer service answering all my question with real and honest info. She acknowledged me as soon as I stepped in the dealership. Always smiling and friendly while her professionalism was leading me to take the right decision. More