Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plaza BMW
Creve Coeur, MO
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 280 reviews
January 25, 2021
Overall, Plaza BMW provides a great buying experience. They have a great staff, very knowledgeable, and a great service department. We'd definitely recommend going here. They have a great staff, very knowledgeable, and a great service department. We'd definitely recommend going here. More
by chotchmartinez
Employees Worked With
Ryan Westholt, Brandon Pittman, Eric Fultz
November 12, 2020
I found a 2015 Cadillac Escalade on line got a text from Brandon followed up with him to purchase the car we agreed on a price he wrote it up for another price and said he told me he could not get it to me Brandon followed up with him to purchase the car we agreed on a price he wrote it up for another price and said he told me he could not get it to me for the price I mentioned we never had that conversation. He would tell me the car is in service it will be ready Friday , then the next Friday then the next he made me feel some kinda a way purchasing a car out of state I really lost trust in him that the car was good or if I was doing the right thing to purchase this car. They post a car that was not ready for sale could not get me information on the car from the carfax report. I finally got the car it has a problem with the steering I had it checked out at Cadillac in Charlotte there is a spring that can will make the air bag explore I called spoke with manager he was very so no going to do anything about this safety issue I have tried to speak with the General Mgt Ed they stops to call and the Mgt gets it. They knew this car had this problem put refuse to even help with a 495.00 safety issue would you want your wife , daughter or mother driving this car with this safety issue??? Today is Sunday 11/15/20 I have had this car for 3 weeks and the engine light is on this should not be happening I need someone one to contact me about this purchase this is not good. More
by MaxineForte
Employees Worked With
Brandon Pittman
November 05, 2020
I purchased a BMW platinum warranty and was given totally inaccurate information about what was covered and what was not. Employees are totally uneducated about what they are selling. Manager was polite, but inaccurate information about what was covered and what was not. Employees are totally uneducated about what they are selling. Manager was polite, but offered only a tiny discount on work that was supposed to be totally covered. He seemed unconcerned about customers being given inaccurate information. Consequently, I am going to be out an enormous sum of money and holding the bag with an inferior warranty. NOT GOOD. NOT SATISFACTORY. More
by wendyblack
Employees Worked With
Ed Collinet
September 10, 2020
Service Dept - Took over 2 hours for an 11am oil change. seriously! First time going as it is in our purchases agreement as the oil change was free. But 2 hours seriously! First time going as it is in our purchases agreement as the oil change was free. But 2 hours More
by MV8167
Employees Worked With
Service Dept
July 13, 2020
Plaza BMW Sold Me a Broken Car I will start this off by saying I've been a long time customer of Plaza Motors, My family has purchased 4 cars from them and have had nothing but plea I will start this off by saying I've been a long time customer of Plaza Motors, My family has purchased 4 cars from them and have had nothing but pleasant experiences (Mainly at Plaza Mercedes). But About 2 weeks ago I bought a Honda S2000 from Plaza BMW, everything seemed fine, I even got a great deal on the car. Alas, about a week later I find out that the car had $6500 worth of damage that they didn't disclose to me when I bought it. I asked for the inspection report that they did before they sold me the car, and to my surprise they left out all information concerning the clutch in the report (that's the part that was broken). Now they have become extremely rude and have stopped accepting my calls. They will not work with me at all and are trying to have me foot the bill. Because of this I know have to get lawyers involved just to return the car. Plaza BMW is full of scammers and rude sales people (Statement based on my personal experience and is only directed toward the people I personally dealt with) THIS IS A WARNING TO ANYONE THINKING OF BUYING A CAR AT PLAZA BMW, I DON'T WANT ANYONE TO END UP IN A SITUATION LIKE I AM CURRENTLY IN. ALL OTHER PLAZA SUBGROUPS I HAVE HAD GOOD EXPERIENCES WITH BUT BMW WILL KNOWINGLY SELL YOU BROKEN CARS. More
by John
Employees Worked With
Brandon Pittman, Ed Collinet, Rob Stewart, Todd Hale Jr.
June 05, 2020
Go anywhere else. If his mouth his open, he is lying. I would avoid working with anyone at this location as there are plenty of places to get a BMW. Do not work with To If his mouth his open, he is lying. I would avoid working with anyone at this location as there are plenty of places to get a BMW. Do not work with Todd Hale. More
by Suar1982
Employees Worked With
Todd Hale Jr.
March 05, 2020
This manager is very rude and lacks basic customer relation skills. Customers will forget what you say or do but not how you made them feel. relation skills. Customers will forget what you say or do but not how you made them feel. More
by Sharif Abouomar
Employees Worked With
Eric Fultz
December 20, 2019
Great crew Friendly attentive staff always treat you like a VIP. Willing to work with you to get you a good deal and the vehicle that is perfect for you. Outstan Friendly attentive staff always treat you like a VIP. Willing to work with you to get you a good deal and the vehicle that is perfect for you. Outstanding service from the mechanics on my prior BMW too. More
by alexander b
Employees Worked With
Alen Totic, Stephanie Gessner, Ryan Westholt
December 14, 2019
Orson was very helpful from start to finish when buying my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Or my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Orson! More
by Nman5529
Employees Worked With
Orson Guyton
November 23, 2019
Great new car buying experience I just purchased a 2020 X7 M. It was an easy and enjoyable experience from start to finish. Starting with my first discussion with Andrew, a BMW gen I just purchased a 2020 X7 M. It was an easy and enjoyable experience from start to finish. Starting with my first discussion with Andrew, a BMW genius, who knew absolutely everything about the car and then to meeting with Eric Fultz on numerous occasions to decide on the features and arrive at a very fair price, it was an easy, no pressure purchase. After the sale, the support continued. Andrew even came to our house to give me instructions on the car’s many features. Both Eric and Andrew treated me with respect and honesty. Definitely a great experience. More
by LabLover
Employees Worked With
Andrew LeBlanc, Eric Fultz
