Plattner's Arcadia Chevrolet Buick - Service Center

A big thank you to Cory and his service crew for the great service that I received. I would recommend this service dept. Thanks again for your help. great service that I received. I would recommend this service dept. Thanks again for your help. More

First off I went in there on Wednesday may the 24th to buy the gear shift cable for my 07 Silverado 2500hd. Which they had to order . Delivered by Friday at noon .then I went in to the service department buy the gear shift cable for my 07 Silverado 2500hd. Which they had to order . Delivered by Friday at noon .then I went in to the service department and scheduled installation. They told me it was a 2. Hour charge . $260.00. so I said fine .I dropped it off Friday at 1 as scheduled. And told the service department that I left the truck in neutral so the cable would not slip off the transmission and so they could pulled it in to your garage. I called them around three to see if my truck was done . The service guy told me that it was not done and he went to lunch when his mechanic tried to pull my truck into the garage. His mechanic left my truck in the parking lot because as he told the service guy it needed transmission work. I told him that he needed to have my truck completeed.by the end of the day and he said fine . When I went to get my truck around 6 pm they still had not done anything to my truck . So I had to crawl under my truck and hook up the cable back to the transmission and drive it home which it popped off three times on my stops where I severely burnt my left fore arm three times putting the cable back on . I then drove my truck back to the dealership to pick up my parts . Then I came home and let my truck cool off and put the cable myself in 30 minutes, and let me say this I'm not a mechanic I'm a carpenter . With nothing but a screwdriver. So not only did they not do the work but they were going to seriously over charge me . More

Made an appt with Arcadia Chevy because our front windshield washer wasn't working. Got there for the 1pm appt. Was told it was the pump, which they would have to order for about $30 and would be in windshield washer wasn't working. Got there for the 1pm appt. Was told it was the pump, which they would have to order for about $30 and would be in in about a week OR they HAD a pump and motor assembly for about $70. I approved to change out because we were going on vacation in two days. Service person, Dinah, said it would take about an hour. I went into the customer waiting area and not 20 minutes later was called to the cashier office that my vehicle was ready!!! BUT in review of the charges I was charged $256 for labor - TWO HUNDRED FIFTY SIX DOLLARS. Was told it was "diagnostic" ($140) and labor charges. $140 to "determine" the pump wasn't working AND $116 to install???? In the past we have mainly used Arcadia Chevy for our Equinox (which we Leased from them) and Avalanche...............but NOT ANY MORE. This was the final straw. Their goal is $$ for over-charged services not customer retention. More

Outstanding service I bought my vehicle at Plattner's several years ago, and have used their service ever since. I have found their service to be excellent on every occa I bought my vehicle at Plattner's several years ago, and have used their service ever since. I have found their service to be excellent on every occasion. All of the employees I have had contact with have been extremely friendly and helpful. I highly recommend Plattner's. More

Maintenance Check Was preparing for the long drive home towing a 5th wheel after spending the winter in the Arcadia area. All work was completed to my entire satisfacti Was preparing for the long drive home towing a 5th wheel after spending the winter in the Arcadia area. All work was completed to my entire satisfaction. More

I am very happy with the level of service. Everyone in the service department is very friendly and knowledgeable. It is well worth the drive from Deep Creek to Arcadia when the level of service Everyone in the service department is very friendly and knowledgeable. It is well worth the drive from Deep Creek to Arcadia when the level of service is this great! More

Great customer service. Excellent customer service. They reimbursed us our tow truck expensive not knowing we had AAA. Thank you! Would highly recommend for sales and serv Excellent customer service. They reimbursed us our tow truck expensive not knowing we had AAA. Thank you! Would highly recommend for sales and service. Thank you again! More

Intermittent Mechanical Problem Solved I had an intermittent fluid leak from my 2013 Malibu at 99,000 miles that resulted in occasional puddles of red fluid in my car port. After taking the I had an intermittent fluid leak from my 2013 Malibu at 99,000 miles that resulted in occasional puddles of red fluid in my car port. After taking the car in twice to have it inspected, without any problems being found I started to worry that I'd be left on the side of road at some time. When the leak was present for the third time I called Ralf the service manager and he came to my house to inspect the problem. Ralf correctly diagnosed the problem as a leaking water pump and the issue was solved. I really appreciated the determination this service department displayed in solving this intermittent problem. Thank you. More