Platinum Used Cars

Prices are too high get real there’s no call to be like that greed is bad that greed is bad More

They completely scamed my son! Lemon all the way! GO ELSEWHERE. This place can not be trusted! Lemon all the way! GO ELSEWHERE. This place can not be trusted! More

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP ONLINE! !!! My first interaction with this dealership was exceptional with Anthony R. so exceptional I was able to purchase a vehicle in under 24 hours. W !!! My first interaction with this dealership was exceptional with Anthony R. so exceptional I was able to purchase a vehicle in under 24 hours. When I spoke with Anthony R. I asked several questions about the vehicle’s wheel condition and body condition and asked him to send pictures of the what he thought was the most damaged areas. I was sent several pictures of the front bumper with minor rock chips. I also asked about floor mats and was told they were included. So we signed the deal. Several days later, as discussed when the deal was signed, my husband picked up the vehicle from the dealer on a long trip from Indiana. Shortly after he left the check engine light came on. The dealer was already closed. So I called the next morning and was instructed it was bad gas (the vehicle requires premium) and to run it through, still no change in light. Either way, if unleaded gas was put in this vehicle it was done by their dealership, as Rich T. suggested. So I call again and get told to go to autozone and have them clear the code. Autozone states it is unsafe to clear check engine lights and they cannot do that. So again call the dealership to be told there is nothing they can do and to drive it home until they are able to hear from their general manager on Tuesday after 2:00. This time rolls around and still zero communication so I call and speak with Otis Flowers, who states he is the fill in general manager, as their general manager was fired this morning. I find this awfully suspicious as the sales person, Rich T, I spoke with the previous day said the general manager was out on vacation until 2:00 the next day. Either way after speaking to Otis in regards to all of the issues I have with the vehicle the only solution offered is to drive the vehicle back 4 hours and wait an ENTIRE day to get it fixed and then drive 4 hours back so not only would I be paying for fuel I would also have to find a place to stay as they are not offering a vehicle to drive while they fix mine. Attached is a picture of the 3” scratch on the trunk that was not mentioned as well as the window sticker that was left on the vehicle with all of the sticker residue for me to turn around and drive with in my view. The sticker residue left on the vehicle is 100% a clear picture of the customer service you will receive from this dealership after the deal is done. I received a vehicle that had the sales manager, Rich T even said he had been driving by himself, and it looks exactly that way. He had been driving this car for several weeks and drove it in that day and handed the keys over to me with not even a walk around the car to see any damages. All 4 tires were missing valve stem caps, an easy $1 fix for a company that prides theirselves on customer safety and satisfaction. I was charged a $1,995 used car prep fee as well. One would think that would include valve stem caps, a car detail, sticker removal, and a full oil change. The oil life was at 83% when I received this vehicle. Gas was at half a tank of fuel. All very inexpensive things, aside from the bumper, that one would expect from a dealership that screams customer satisfaction as their goal. In fact, after you purchase a vehicle you are promptly sent a link to review their service on multiple platforms. So now I have a car that won’t start on top of a towing charge to get the vehicle towed 400 miles away to their dealership because this is the only way they will fix the car. If you’re looking to turn your dream car buying experience into a complete nightmare reach out to the team, Big Rich, Little Anthony, and top dog Otis Flowers at Platinum Used Cars the 1 star team in Alpharetta Georgia!!! More

Purchased a 2016 corvette and it was damaged in shipping and for months I’ve gone back and forth with the dealership with no results I went and got an estimate now they want me too bring the car to them to and for months I’ve gone back and forth with the dealership with no results I went and got an estimate now they want me too bring the car to them to repair as it’s a 6 hrs one way at my cost and they have the nerve to offer 500$ for a 2700$ repair More

Fantastic staff, friendly, educated, and well mannered. They know there stuff and have an excellent fleet of cars. Would recommend! They know there stuff and have an excellent fleet of cars. Would recommend! More

This company had terrible customer service in showing me the cosmetic damages done to a vehicle I purchased. The car fax said minor but after buying the SUV I noticed a cheap paint repair, also the trunk ha the cosmetic damages done to a vehicle I purchased. The car fax said minor but after buying the SUV I noticed a cheap paint repair, also the trunk has a leak when it rains and the manager Richard doesn’t even want to help fix the issue. I feel I was taken advantage of being a woman making a vehicle purchase. More

BEWARE of this dealer. Do not understand how people let themselves get con’ed. They are rip offs. They only care about the money. Their cars are auction buy offs. They are also known to not pay Auto carrie themselves get con’ed. They are rip offs. They only care about the money. Their cars are auction buy offs. They are also known to not pay Auto carriers they use to get vehicles to them. They are even racist and tell people to go back to their country and get ugly when carriers ask for their hard worked money. DO NOT SUPPORT THEM. More

Shikara helped me purchase a car. She was professional and patient. Customer service was outstanding. and patient. Customer service was outstanding. More

Mr. Frank provided outstanding customer service. I purchased a 2014 Mercedes Benz 2014. He was very compassionate about his job and made sure I was comfortable with the process. I flew to Alpharetta a purchased a 2014 Mercedes Benz 2014. He was very compassionate about his job and made sure I was comfortable with the process. I flew to Alpharetta and upon arrival the process was fast. Mr. Frand ensured that I knew how to operate the car upon departure. I definitely will be returning to purchase my next vehicle. Thank you so much Mr. Frank for the phenomenal services you provided. Tara A. Gordon More

Frank helped me purchase 2 cars, each experience was fast and pain less! He is passionate about selling cars and I appreciate him being patient in the long process of purchasing a car. Thanks Frank! and pain less! He is passionate about selling cars and I appreciate him being patient in the long process of purchasing a car. Thanks Frank! More