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Platinum Hyundai of Tracy
Tracy, CA
252 Reviews
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252 Reviews of Platinum Hyundai of Tracy
July 04, 2026
I drove an hour and a half from Citrus Heights to purchase a 2023 Hyundai Ioniq 5. I came pre-approved for financing, didn't negotiate the price, and even purchased an extended warranty. It should ha purchase a 2023 Hyundai Ioniq 5. I came pre-approved for financing, didn't negotiate the price, and even purchased an extended warranty. It should have been one of the easiest sales a dealership could ask for. Unfortunately, after the sale, everything went downhill. Because of paperwork mistakes on the dealership's end during their ownership transition, I was asked to make another 3-hour round trip to bring in a new check. Then I was told that one of the warranties I purchased had changed. It no longer covered the 12-volt battery (a known issue with the Ioniq 5), but I was still expected to pay the original price for reduced coverage. To make matters worse, I was told the warranty I actually wanted was no longer available, and there were no comparable alternatives. What bothered me most wasn't that mistakes happened, it was how they were handled. The attitude was essentially, "These are the new terms. Take it or leave it." There was no effort to make things right or acknowledge the amount of time and inconvenience their mistakes caused. I ultimately returned the car. Buying a car is a major purchase, and customer service matters just as much after the sale as it does before. Based on my experience, I recommend everyone to avoid this dealership. More
by iukeemsg
Employees Worked With
Michael Buffington
June 03, 2026
I was the first customer,I knew what vehicle we wanted,so I made an offer but sometime during the negotiation,they sold the vehicle to someone else. I never had a chance to counter offer. I made an offer but sometime during the negotiation,they sold the vehicle to someone else. I never had a chance to counter offer. More
by ROCKDOG828
Employees Worked With
Trenton Sales Mgr
January 28, 2026
DO NOT TRADE YOUR CAR HERE. I wish I had read the reviews before stepping foot on this lot. It has been nearly a month since I traded in my vehicle, and the dealership has compl I wish I had read the reviews before stepping foot on this lot. It has been nearly a month since I traded in my vehicle, and the dealership has completely ghosted me. No replies to emails, texts, or phone calls. Here is the nightmare I'm currently dealing with: Financial Negligence: They still haven't paid off my trade-in loan. I am stuck making monthly payments on a car I don't even have anymore. Title Issues: They already have my old car listed for sale on their website, yet the DMV confirms the car is still in my name. I'm even getting registration renewal notices for it. Zero Accountability: The business office is a ghost town; no one answers the phone. I have sent numerous emails and texts to Charles (the "Specialist Customer Relations Director"), as well as messages to Zak and Jose. I even attempted to email the owners directly. Every single request has fallen on deaf ears. They have completely ghosted me. Once the sale is over, they treat you like trash. They got what they wanted and have left me with the bill. Save yourself the stress and the money--go literally anywhere else. More
by onkar.kamat.usa
Employees Worked With
Jose and Charles
November 24, 2025
Went Platinum Hyundai and had pictures taken for the bad paint on my 2018 Sonata. The service writer was supposed to contact Hyundai corporate to see if it qualified for the 10 year paint warranty Hyundai paint on my 2018 Sonata. The service writer was supposed to contact Hyundai corporate to see if it qualified for the 10 year paint warranty Hyundai offered on pearl white cars. I waited two weeks and received and no calls. I called the Service Dept and was told someone would get back to me. I waited another two weeks and got no calls. I then wrote a letter to the Dealer Manager asking if Hyundai responded back about the paint. That was a couple months ago. I received no response. A couple weeks ago I went there for a bad starter replacement. I inquired about the paint and was told Hyundai corporate never got back to them. On the starter replacement I told them I had bought an extended 10 warranty . When I picked up the car I was told the Warranty company turned down the request. When I got home I called the Warranty company and they said there is no record of the dealer calling about the starter. Someone isn't truthful. The warranty company has agreed to pay $598.77 of the cost of the starter replacement. Also took my Sonata last week to the Hyundai dealer in Stockton and the next day I found out that low and behold Hyundai is going to repaint it. You guess if I will be going to Platinum for anything again. More
by phlmanley
Employees Worked With
Mike Holcomb
September 02, 2025
Hamid worked his magic and beat the prices at every other dealership. Matched my exact price range and found the exact car I needed! I love my 2025 Elantra from Hyundai. dealership. Matched my exact price range and found the exact car I needed! I love my 2025 Elantra from Hyundai. More
by Rob
Employees Worked With
Hamid Eismati
August 11, 2025
The facility very neat and clean. All personnel were pleasant. Salesman very attentive to our questions. Would recommend to others. Our sales Hamid Eismati was very helpful All personnel were pleasant. Salesman very attentive to our questions. Would recommend to others. Our sales Hamid Eismati was very helpful More
by ddshanghai
Employees Worked With
Hamid Eismati
August 10, 2025
PLEASE DO NOT LET THIS “BUSINESS”RUN YOUR CREDIT! THIS IS A BAIT AND SWITCH “BUSINESS” This place has no problem running your credit on cars that are not on their lot. I called to purchase a 2020 Ki THIS IS A BAIT AND SWITCH “BUSINESS” This place has no problem running your credit on cars that are not on their lot. I called to purchase a 2020 Kia Forte which they said they had and if I wanted purchase over the phone, I could. I’ve done over the phone purchases with small dealers, you would think a big business dealership like this would have no problem and I was definitely wrong. They tell after my approval that they sold the car a week ago. Please, if you have a specific car in mind, DO NOT WASTE YOUR TIME HERE. There is a probably a whole in the whole dealership down the street that would be more honest and respectful with your time and information. They only want to sell cars they want to sell and do not care about you. I did even try to work with sales team to get me in a car I wanted in case this was just a simple error but they refused to help me, only trying to help themselves by wanting me to purchase higher priced cars. I have been to many dealerships and never have I been treated the way these people treated me. More
by Jerico Madrid
Employees Worked With
Kyle Nicosia, Alec Nerland, Leo Padilla, Mario Moreno, Jeannetta Page, Zack Naibkhil, Amaya Bogety
August 04, 2025
salesman was on the top of his game and made it easy to purchase my new vehicle Would recommend this dealership for anyone looking to purchase their next vehicle purchase my new vehicle Would recommend this dealership for anyone looking to purchase their next vehicle More
by lowsitn12
Employees Worked With
Hamid Eismati
August 04, 2025
The dealership as a whole was very clean and organized. The showroom was so spacy and very well lighted. The staff were so friendly and polite. Very impressive and amazing experience for me. The showroom was so spacy and very well lighted. The staff were so friendly and polite. Very impressive and amazing experience for me. More
by Art
Employees Worked With
Hamid, Joe and Ed.
