Back

Platinum Ford

Terrell, TX

not yet
rated
257 Reviews

85 Spur 557

Terrell, TX

75160

Directions

By Type

Showing 257 reviews

November 29, 2015

2014 Subaru Forester Touring I am very happy with the sales staff's communication and assistance in completing this sale. I traveled by airline from northern California to DFW air More

by ACRINGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wagoner, and Ryan ?
November 27, 2015

Friendly, attentive and fast This is the place to have all your vihicle's needs. Anthony Biddle is an excellent person at customers service. I enjoy the coffee and donuts on Satur More

by OR_BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Biddle
November 25, 2015

Repair I wasn't called when they found out they were unable to repair my car. Then you have no rent cars even though my extended warranty covers it. I was ca More

by JORDAN6
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I think his name was DC.
Nov 30, 2015 -

Platinum Ford responded

Hello, I am very sorry that you did not have a good experience with our service department. Although we are always trying our best to diagnose and fix our customer vehicles as quickly as possible, sometimes we fail. It is those experiences that we review, find the correct solution and then train our employees accordingly. Although this does not help with your experience, I hope that you will give us another chance in the future. As a token of our appreciation, I would like to offer you a free oil change and vehicle inspection. Please contact me at your convenience to set an appointment or get more details. Best regards, Trey Troxel Randall Noe Auto Group 214-675-4860

November 25, 2015

Satisfied ustomer Sale process was very professional. Post Sales support was very helpful. I have enjoyed working with all staff at Randall Noe Ford and will recommen More

by J WHITFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Daniel
November 25, 2015

Recently purchased F150 I've purchased 5 new Harley Davidson motorcycles and a dozen new cars or trucks in my life and this was the easiest most comfortable purchase I've eve More

by MR52RON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dhanai,Andrew Riggs, Andrew Riggs, Jay Dhanani
November 25, 2015

Brian, outstanding customer service Brian goes above and beyond!! He makes bringing my vehicle in for service fast and easy. He always has answers to any questions I might have. More

by RICHARDFULLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
November 25, 2015

Oil change Anthony Biddle Service Advisor He was the best all around. The only reason we went there is because of Anthony. Happy Thanksgiving PS: ma More

by PATRICKCARDOZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Biddle
November 25, 2015

Very pleasant experience I was sold on product before I walked in but the price was my only obstacle. I was in and out in less than an hour. I was not forced to sit for hours More

by CHYATT67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie & Austin
November 18, 2015

Great Service A very pleasant experience for the 60K maintenance, recall & small maintenance repair. DC was great to work with. The shop was able to get the work More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
non used
Nov 18, 2015 -

Platinum Ford responded

Jim, thank you so much for sharing your experience with DC and our service team at Randall Noe Ford. Please let us know anytime that we may be of further service to you. We appreciate your business and recommendation. Have a great week.

November 18, 2015

Too long to receive bad news I took in my 2015 Dodge Dart to have the tail light on my trunk looked at since it was out (found out only 3 days after purchase). After waiting 3 hr More

by MUNGER_NICK
Recommend Dealer
No
Employees Worked With
Never received employees name
...
25