Platinum Ford
Terrell, TX
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2014 Subaru Forester Touring I am very happy with the sales staff's communication and assistance in completing this sale. I traveled by airline from northern California to DFW air I am very happy with the sales staff's communication and assistance in completing this sale. I traveled by airline from northern California to DFW airport where I was picked up by a member of Randall Noe's staff. They had held this vehicle for me for a month with only a small deposit. They also reduced their already low price to help offset my travel cost to pick up the vehicle. The vehicle was in great shape as was described. The whole purchase process took less than 2 hours and I was on the road back home. I would recommend this dealership for purchase of a new or used vehicle. More
Friendly, attentive and fast This is the place to have all your vihicle's needs. Anthony Biddle is an excellent person at customers service. I enjoy the coffee and donuts on Satur This is the place to have all your vihicle's needs. Anthony Biddle is an excellent person at customers service. I enjoy the coffee and donuts on Saturday watching TV. I would invite my family and friends to give you a chance. More
Repair I wasn't called when they found out they were unable to repair my car. Then you have no rent cars even though my extended warranty covers it. I was ca I wasn't called when they found out they were unable to repair my car. Then you have no rent cars even though my extended warranty covers it. I was called the next day around 4:30 that they finally figured out how to fix it. I had already taken it to Rockwall & they had finished the repair along with giving me a rent car. I have a Jeep Grand Cherokee with only 6K miles on it. Very poor customer service. More
Satisfied ustomer Sale process was very professional. Post Sales support was very helpful. I have enjoyed working with all staff at Randall Noe Ford and will recommen Sale process was very professional. Post Sales support was very helpful. I have enjoyed working with all staff at Randall Noe Ford and will recommend them whenever possible. More
Recently purchased F150 I've purchased 5 new Harley Davidson motorcycles and a dozen new cars or trucks in my life and this was the easiest most comfortable purchase I've eve I've purchased 5 new Harley Davidson motorcycles and a dozen new cars or trucks in my life and this was the easiest most comfortable purchase I've ever made. They worked to get me enough trade so I could purchase the new truck and all I was really going in for was to look. I told them at first contact that I was only looking and that I owed too much on my trade to be willing to trade. They made it possible for me to get into the truck I wanted. More
Brian, outstanding customer service Brian goes above and beyond!! He makes bringing my vehicle in for service fast and easy. He always has answers to any questions I might have. Brian goes above and beyond!! He makes bringing my vehicle in for service fast and easy. He always has answers to any questions I might have. More
Oil change Anthony Biddle Service Advisor He was the best all around. The only reason we went there is because of Anthony. Happy Thanksgiving PS: ma Anthony Biddle Service Advisor He was the best all around. The only reason we went there is because of Anthony. Happy Thanksgiving PS: maybe a car wash after service. Just kidding More
Very pleasant experience I was sold on product before I walked in but the price was my only obstacle. I was in and out in less than an hour. I was not forced to sit for hours I was sold on product before I walked in but the price was my only obstacle. I was in and out in less than an hour. I was not forced to sit for hours on end negotiating price. Best car buying experience yet! More
Great Service A very pleasant experience for the 60K maintenance, recall & small maintenance repair. DC was great to work with. The shop was able to get the work A very pleasant experience for the 60K maintenance, recall & small maintenance repair. DC was great to work with. The shop was able to get the work completed in one day. Great to have received coupons from your facility the week before the work was done. More
Too long to receive bad news I took in my 2015 Dodge Dart to have the tail light on my trunk looked at since it was out (found out only 3 days after purchase). After waiting 3 hr I took in my 2015 Dodge Dart to have the tail light on my trunk looked at since it was out (found out only 3 days after purchase). After waiting 3 hrs for my car to be service, I was informed that the racetrack lighting on the trunk of my car (a cosmetic feature that gives the Dart a unique look) was not a standard feature... even on the SE. I was not informed that I was not receiving this option as I was told it was standard. After informing the dealership about this I was told that they could install it but the cost was north of $400. This service was a complete waste of my time. More