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Platinum Ford

Terrell, TX

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257 Reviews

85 Spur 557

Terrell, TX

75160

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Showing 257 reviews

December 09, 2015

Purchase of 2016 Forester My wife Georgia and I want to thank Shannon Wagoner---Kyla Lowery---Ryan Ruiz and Kevin Mackenzie in Subaru Sales for their superior service and atte More

by JTSVRCEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon Wagoner--Kyla Lowery--Ryan Ruiz--Kevin Mackenzie
December 08, 2015

Excellent service and response to my Subaru Forester inspect I was having my Subaru Forester inspected for the upcoming car registration in January 2016. DC explained the new one sticker inspection/registration More

by CWB1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department Asst. Service Manager D C.
December 07, 2015

Excellent Customer Service I came in for oil change and tire rotation. Both only took less than 45 minutes. Randal Noe is far superior to other dealers with maintenance service. More

by KCNK5464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Biddle
December 05, 2015

LIES, LIES & More LIES!!! Quoted a price on the phone on the car I wanted by sales mgr. who avoided me the entire time I was there and sent a salesman to us that had no idea th More

by DUDENASCAR31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dodge Sales mgr Eric, finishing sales mgr Shelby Hyun
December 03, 2015

Amazing customer service I don't normally do reviews, but this guys deserve a great review. I will recommend Randal noe to anybody who's looking to buy a new car! We had an am More

by BEYA_OMEGAGRANITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Corey Wurmlinger
December 02, 2015

They seemed to have friendly people. I was at the dealership for a routine oil change and tire rotation. It only took about an hour, possibly a little less. While there, every one was fri More

by EVERETT_KNOX
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Akin
December 02, 2015

2004 trailblazer I drove 300+ miles to purchase a 2007 maroon trailblazer however, the vehicle was not ready, dirty and not going to be ready for sometime, I feel lik More

by MARKJ_TX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
max
December 01, 2015

Excited In Returning to Great Customer Service Lonnie Butler was courteous, understanding and extremely detailed in making sure that I chose the car that I wanted with the terms that I wanted. More

by Vickie Reed-Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Butler
November 30, 2015

Over hour wait for simple oil change Was warned by salesman at time of vehicle purchase that it wasn't a quick change situation. It could be better still. I understand you keep overhead More

by MIKE82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie I think
Nov 30, 2015 -

Platinum Ford responded

Mike, Thank you for reviewing your experience at our service department. Although we try our best to get you in and out as quickly as possible, sometimes it does take longer when there is not an express service lane. We very much appreciate your business and will try to get you out faster on your next visit. Best regards, Trey Troxel Randall Noe Auto Group 214-675-4860

November 30, 2015

Ford Recall Ford has had a recall for the 2014 Escape since May 2015 on the fuel pump. Unfortunately parts have not been available. I have tried 3 times with mult More

by GJOHNST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallin Crowsey (DC)