Platinum Ford
Terrell, TX
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Purchase of 2016 Forester My wife Georgia and I want to thank Shannon Wagoner---Kyla Lowery---Ryan Ruiz and Kevin Mackenzie in Subaru Sales for their superior service and atte My wife Georgia and I want to thank Shannon Wagoner---Kyla Lowery---Ryan Ruiz and Kevin Mackenzie in Subaru Sales for their superior service and attention given us to make this transaction of trade in and purchase stress free. They were totally professional during the entire process. More
Excellent service and response to my Subaru Forester inspect I was having my Subaru Forester inspected for the upcoming car registration in January 2016. DC explained the new one sticker inspection/registration I was having my Subaru Forester inspected for the upcoming car registration in January 2016. DC explained the new one sticker inspection/registration process very simply and complete. This helped me understand the new process. The inspection was quick and complete. While I was getting my car inspected, the service department also checked all my fluid levels, filled them where needed and also checked my tire pressures. This was an extra service that I greatly appreciated. More
Excellent Customer Service I came in for oil change and tire rotation. Both only took less than 45 minutes. Randal Noe is far superior to other dealers with maintenance service. I came in for oil change and tire rotation. Both only took less than 45 minutes. Randal Noe is far superior to other dealers with maintenance service. More
LIES, LIES & More LIES!!! Quoted a price on the phone on the car I wanted by sales mgr. who avoided me the entire time I was there and sent a salesman to us that had no idea th Quoted a price on the phone on the car I wanted by sales mgr. who avoided me the entire time I was there and sent a salesman to us that had no idea the car or price I had been quoted by mgr.. When paperwork was done found out the price was 2000.00 over what I was told!! The sales mgr denied quoting me this price on this car and I had written down every detail. He was not willing to negotiate at all, another mgr came to help us finish the deal but had to end up paying the 2000.00 more. She said she would wave the 125.00 doc fee but the finance mgr. would not even do that!! We were there for 6 1/2 hours!!! The finance mgr shuffled papers so fast when it was time to close the deal that he almost took us for another 1200.00 on what he called "Free" oil changes and paint and seat protection!!! They are crooked as heck, the worst car buying experience Ever!!! More
Amazing customer service I don't normally do reviews, but this guys deserve a great review. I will recommend Randal noe to anybody who's looking to buy a new car! We had an am I don't normally do reviews, but this guys deserve a great review. I will recommend Randal noe to anybody who's looking to buy a new car! We had an amazing customer service experience from the moment we walked in! The sales guys never pushed us to buy anything and kept the process very professional. Eric camacho, and Corey Wurmlinger were helping us through the process... And let's not forget about the great Steve Powell from finance also very professional and friendly. You guys Have our business for a long time! Thanks. Roger & Beya Duron More
They seemed to have friendly people. I was at the dealership for a routine oil change and tire rotation. It only took about an hour, possibly a little less. While there, every one was fri I was at the dealership for a routine oil change and tire rotation. It only took about an hour, possibly a little less. While there, every one was friendly. That is not the reason you would take a car to this dealership, but it doesn't hurt to communicate with nice people. It would be nice if they washed and/or vacuumed the car like other places, but that isn't a big deal. More
2004 trailblazer I drove 300+ miles to purchase a 2007 maroon trailblazer however, the vehicle was not ready, dirty and not going to be ready for sometime, I feel lik I drove 300+ miles to purchase a 2007 maroon trailblazer however, the vehicle was not ready, dirty and not going to be ready for sometime, I feel like I was played and ended up settling on a different suv. It is alright but not what I came for. I do not feel much joy More
Excited In Returning to Great Customer Service Lonnie Butler was courteous, understanding and extremely detailed in making sure that I chose the car that I wanted with the terms that I wanted. Lonnie Butler was courteous, understanding and extremely detailed in making sure that I chose the car that I wanted with the terms that I wanted. More
Over hour wait for simple oil change Was warned by salesman at time of vehicle purchase that it wasn't a quick change situation. It could be better still. I understand you keep overhead Was warned by salesman at time of vehicle purchase that it wasn't a quick change situation. It could be better still. I understand you keep overhead low and appreciate that More
Ford Recall Ford has had a recall for the 2014 Escape since May 2015 on the fuel pump. Unfortunately parts have not been available. I have tried 3 times with mult Ford has had a recall for the 2014 Escape since May 2015 on the fuel pump. Unfortunately parts have not been available. I have tried 3 times with multiple dealers to get this accomplished. Randall Noe inspected my car, determined my Escape is one which had the defective fuel pump and obtained the part for me. Thank you Randall Noe More