Platinum Ford

Screw in tire. Dealer found screw in tire and patched it quickly as I had to pick neices and nephew from school. Dealer was very responsive to my needs at the tim Dealer found screw in tire and patched it quickly as I had to pick neices and nephew from school. Dealer was very responsive to my needs at the time. More

Pleased and satisfied! I am extremely pleased with the treatment I received from Eric, I felt that he went beyond his way to make sure I was 100% happy and pleased with my n I am extremely pleased with the treatment I received from Eric, I felt that he went beyond his way to make sure I was 100% happy and pleased with my new Dodge. Eric was very upfront and answered all my questions and not once did I feel pressured into buying anything the way some sales people I have experienced in the past. I will for sure continue to recommend Randall Noe and Eric Camacho to my friends and family,let me add this is my second time buying a Dodge truck from Randall Noe!! Thank you, Nina Gurrola. More

Purchased a 2012 ram 3500 long bed I bought a 2012 ram from this dealer, I have to say the best part of the experience was the salesman, he was professional and friendly. The finance g I bought a 2012 ram from this dealer, I have to say the best part of the experience was the salesman, he was professional and friendly. The finance guy was nice as well, however during our visit it was interrupted by someone else who worked there saying that he skipped someone else and should have helped them first, makes more sense to me that he finish with me and then move on and this of course caused a delay in my process, not professional customer service at this point goes out the window. I was never greeted by a manager thanking me for my business as I have been with all my other purchases, I had to walk all the way back to the area where my truck was, if you know the parking lot you know a long walk is possible, not that I minded that, I need the exercise, it just tells you the communication there is par at best. I am now back in Wichita, Ks and am having truck looked over. I was told by the salesman that they do a thural walk through and inspection of the truck. I do not believe that at all, the plug to check the differential fluid was never removed, the oil looked as black as knight, so it was not changed or at the very least informing me to get it replaced. The int. of the truck smelled so bad and I still have not been able to remove the smell. The salesman offered to find me some spray to help with the smell, the fluid for the window wash was almost empty, all of this is a big deal to a business owner like myself, I take a lot of pride in my trucks and I normally buy new and I am worried now that the truck will not be in the kind of condition that i had hoped, whatever kind of inspection they do there on there vehicles is not a good one by far. As far as other services you can purchase at the dealership I was only offered an extended warranty and it was inflated beyond acceptable numbers. This company will not get my business in the future nor will they get the business of my very large family in Dallas. More

horrible experience Long story short, I spent 2 days (total of 11 hours) attempting to purchase a new vehicle. I was pre approved for a $33 k loan and the first day was w Long story short, I spent 2 days (total of 11 hours) attempting to purchase a new vehicle. I was pre approved for a $33 k loan and the first day was wasted with them bouncing around about which truck that I could finance. End of day one ended with them saying they could only finance $28k. Being the person that I am, I believe in loyalty, I went back the second day with a renewed attitude. I was told I could only purchase a used vehicle. I found several, but once again the price issue arose. I found another used vehicle and low and behold, after haggling and being talked into gap insurance and extended warranty, they financed $33k for a used vehicle. I happily drove my "new" vehicle off the lot to realize that I had missed a grinding in the front end during my test drive. I proceeded back to dealership and thankfully they gave me a loaner for the weekend. They had showed me a carfax report that showed vehicle was clean and trouble free. I didn't read the report in detail. My mistake. After the weekend and receiving my vehicle on Monday, I went home and pulled carfax report myself. The vehicle was wrecked while in Randall Noe possession a couple of months earlier. My concern is they never said vehicle had been wrecked and repaired. They refused to finance $33k for a new vehicle but pressured me into a $33k loan for used wrecked vehicle. Sales people were very friendly and helpful. The vehicle seems to be fine, but lesson learned. If anyone is every in the market for a vehicle I can only advise the consumer to read everything that is presented to you. Make sure you understand all details and information to avoid any future problems. More

Oil leak. Van had an oil leak and as a busy family we needed it fixed asap. They were very professional; quick and efficient; porter was available to take husb Van had an oil leak and as a busy family we needed it fixed asap. They were very professional; quick and efficient; porter was available to take husband back to work while the car was getting fixed. More

first oil change The experience was great got to dealership within seconds someone asked could they help me then car was taken back immediately for service and 20 minu The experience was great got to dealership within seconds someone asked could they help me then car was taken back immediately for service and 20 minutes later done More

very good Brooke Akin was very helpful in getting me in for service in a timely manner. Repairs were made under warrany without question. Recall repairs were al Brooke Akin was very helpful in getting me in for service in a timely manner. Repairs were made under warrany without question. Recall repairs were also made that I was unaware of and listed on the invoice. Overall excellent experience will come back if needed. More

Best car buying experience. My drive from Longview to Terrell took longer than the whole purchase process. Kayla, the sales manager I worked with, was extremely helpful and I ne My drive from Longview to Terrell took longer than the whole purchase process. Kayla, the sales manager I worked with, was extremely helpful and I never felt the high pressure sales pitch you get from every other dealer. I would recommend this dealership to anyone looking for their next automobile. They have big city inventory and competitive prices with the feel of a small town business. More

Emergency purchase!!! My sons truck was stolen and burnt to the ground had to have a vehicle to get back to New Mexico so he could go to work your employees went over the t My sons truck was stolen and burnt to the ground had to have a vehicle to get back to New Mexico so he could go to work your employees went over the top to help us and get us what we needed. They were very professional to the point and let us know exactly what we needed to do to get what we needed to have I give them all a thumbs up More

Great experience Fast service and friendly employees. Only wish they had a changing table somewhere or at least a bathroom big enough to fit a stroller in to change a Fast service and friendly employees. Only wish they had a changing table somewhere or at least a bathroom big enough to fit a stroller in to change a baby in. More