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Platinum Ford
Terrell, TX
257 Reviews
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Showing 257 reviews
January 18, 2016
Excellent, friendly service Service advisors are friendly and accommodating. They explain the service that was done and go the extra mile to make you comfortable while you wait. Service advisors are friendly and accommodating. They explain the service that was done and go the extra mile to make you comfortable while you wait. More
by CMPRATER
Verified CustomerEmployees Worked With
Brooke, Anthony
January 18, 2016
Awesome The experience was great everyone was so nice and helpful. Everyone was very attentive and although the oil change took long there was a complete serv The experience was great everyone was so nice and helpful. Everyone was very attentive and although the oil change took long there was a complete service done on the car. Very worth it. More
by TCARRILLO517
Employees Worked With
Jay Dhanani
January 16, 2016
Great service Fast and thorough service. Always great people to deal with. Easy to deal with and comfortable surroundings while you wait. Will do again when servi Fast and thorough service. Always great people to deal with. Easy to deal with and comfortable surroundings while you wait. Will do again when service is needed. More
by cgwesley13
Employees Worked With
Service manager DC
January 15, 2016
Excellent Service Crew This is the second visit to this service department for this dealership and the attention I received was much better than any I have had in the larger This is the second visit to this service department for this dealership and the attention I received was much better than any I have had in the larger city based dealerships. My service writer was attentive and friendly. More
by Randy R
Employees Worked With
Brooke Akin
January 13, 2016
Excellent Customer Service The employees of Randol Noe Service department set the example of what customer service should strive to be. They are knowledgeable, professional and The employees of Randol Noe Service department set the example of what customer service should strive to be. They are knowledgeable, professional and always willing to assist. They greet us by name and make us feel like family. I know that I will be treated with respect and my car will be serviced as needed and I don't have to worry about the quality. A special thank you to Anthony Biddle in the service department. He is our go to man for all our car service needs and the reason we will buy our next car from Randol Noe. More
by L.DUDLEY
Employees Worked With
Service Dept. Anthony Biddle
January 12, 2016
Bait & Switch? My experience was not entirely terrible. I did wind up with a good vehicle at a fair price and my salesman was a nice guy...however what it took to ge My experience was not entirely terrible. I did wind up with a good vehicle at a fair price and my salesman was a nice guy...however what it took to get to that point is another story. The truck was advertised on their site and auto trader for the same price. I called negotiated the deal and thought I was good to go until I got a call stating that the vehicle was actually going to cost me $1500 more because of some extras they put on it that wasn't in the advertised price?? Finally after several calls and strong words they agreed to sell to me at the advertised price but would remove the items.from the vehicle! One of which was a bedliner... I do not believe they even had a bedliner on it. The next issue I had was with the bill of sale they sent to my lender. They where trying to charge me an additional $1700 in Texas state taxes but being an out of state buyer I should not be charged those. So again I had to call and get it corrected. Best advise Document everything, look over every figure. Either they don't know what they are doing or they are really trying to screw people. More
by PREMIEREINTERIORS
Employees Worked With
Cory, Cody Daniel
January 11, 2016
great service had an easy time getting done what needed to be done. it took no time to get it done. was in and out very quickly. thank you very much had an easy time getting done what needed to be done. it took no time to get it done. was in and out very quickly. thank you very much More
by M_BATES88
Employees Worked With
Aaron Davis
January 07, 2016
Great deal Found the truck I wanted on line. They held the truck for me for 4 weeks as I was out of country at the time. When I got back and went to dealer they Found the truck I wanted on line. They held the truck for me for 4 weeks as I was out of country at the time. When I got back and went to dealer they had me out and in my new truck in 2 hours. Every thing was as agreed on line. Fast easy and a great deal. Frank More
by UGENEFRANK
Employees Worked With
Alejandra Lopez
January 07, 2016
GREAT SALESMAN! Richie Johnson was a great help - did everything that needed to be done to make sure we left happy and with the car that we wanted. Richie Johnson was a great help - did everything that needed to be done to make sure we left happy and with the car that we wanted. More
by Patricia - Rowlett, TX
Employees Worked With
Richie Johnson
January 06, 2016
Amazing as always I've never found such a friendly, clean, on time place in my life. Excellent service in all ways. I'd recommend anytime to all my friends. I've never found such a friendly, clean, on time place in my life. Excellent service in all ways. I'd recommend anytime to all my friends. More
by ILMYS3M
Employees Worked With
Andrew Riggs
