Platinum Ford

Great! Bought many vehicles here. Always work out a great deal! Sales person was great to deal with! Even helped me transfer my toolbox from my old truck to Bought many vehicles here. Always work out a great deal! Sales person was great to deal with! Even helped me transfer my toolbox from my old truck to the new truck AFTER his working hours! More

srvice Andrew did a great service thanks. He got my service done promptly and he schedualed a recall for this wed to reprogram the breaks at 08:00 Andrew did a great service thanks. He got my service done promptly and he schedualed a recall for this wed to reprogram the breaks at 08:00 More

Don't like hidden costs. Did not get floor mats for used 2015 Ford Focus (Certified) Had to haggle about options ( tinted windows & fabric protection, etc.) that were not lis Did not get floor mats for used 2015 Ford Focus (Certified) Had to haggle about options ( tinted windows & fabric protection, etc.) that were not listed on the internet. More

Took a couple tries but finally got it Bought a cash truck from ty and he did a great job of working out a good deal and offering to fix the problems with the truck or I could return it. To Bought a cash truck from ty and he did a great job of working out a good deal and offering to fix the problems with the truck or I could return it. Took a couple of tries to get the kinks worked out in the truck but when they finally did it runs like a champ!!!! Plus he filled it up for my troubles!!! Thanks man More

Disappointed. Will not be purchasing from Randall Noe again. I bought my 2012 F150 Ecoboost from Randall Noe in Dec 2012. In June 2013, six months after I bought the truck, the back glass had to be replaced bec I bought my 2012 F150 Ecoboost from Randall Noe in Dec 2012. In June 2013, six months after I bought the truck, the back glass had to be replaced because water was leaking into the cab (covered under Ford Mfg warranty). In the Fall of 2015 I started experiencing the same issue. We had been in a drought the last couple of years so I had not noticed any water leakage. Once we started getting rain again, the dam broke. I took my truck into Randall Noe, only to be told this was a known issue with this truck model yet, it was not covered under the extended warranty. $475 later I have a new brake light and my back glass has been resealed. The service department informed me that I would probably have to have this done every 2 years. What the xxxx? If it's a known issue, fix it, PERMANENTLY. Otherwise you're just ripping people off (Ford and Randall Noe). In addition to the flood coming into the cab of my truck, the heater has been blowing hot air only when I'm accelerating. When at a stop, it blows cool air. Not only that, but there is a fan that has been kicking on rather loudly. I've not noticed this in the 3 years I've owned the truck. It's a new issue, probably related to the heater. The service department was unable to replicate the problem, yet as soon as I drive to work the next day (35 degrees outside) I'm being pelted with cold air every time I stop during my 45 min commute. The fan is also is kicking on periodically and is louder than my engine. What really bothers me is that I live 20+ miles from Randall Noe and work even farther, yet I am forced to take my truck to their service department if I want anything fixed under my extended warranty. I was told that if I lived <50 miles from their dealership, I had to use them if I wanted something covered under warranty. That's a bunch of crap. Everyone knows that a 20-30 mile drive in DFW could take you an hour or more. This makes trying to get my truck to/from Randall Noe an extreme inconvenience. I was not informed of this when I purchased the warranty. I was also not informed that my "free" oil changes had to be done at their service department. Again, quite the inconvenience for anyone living outside of Terrell. This was our second car/truck purchase from Randall Noe and it will be our last. I don't feel as if they were completely upfront with us when we purchased the truck. I would like to add that Brooke, in the service department, was very friendly and tried to help as best she could. No ill will towards her, I think she did a fine job. But, I am disappointed that we were unable to determine what is wrong with my heater. My extended warranty runs out in about 3K miles and I feel as though I'm being screwed. I want to take my truck somewhere else but I'm sure I'll have to pay another diagnostic fee just to have it looked at and the warranty won't cover what needs to be repaired. I'll end up having to pay everything out of pocket again for something that should have been addressed and covered under warranty at Randall Noe in the first place. My advice to anyone purchasing a new vehicle is to buy local, close enough that you don't mind driving to the dealership to have it serviced. Our next vehicle will definitely be bought local. More

Taking care of my problem They had to replace my rotors in my new car which was done fast and now my car is running great thank you Brook for taking care of me. They had to replace my rotors in my new car which was done fast and now my car is running great thank you Brook for taking care of me. More

Great transaction I bought from out of state and Chad was very helpful thought out the process . It's was the perfect vehicle for what my needsThanks for great experi I bought from out of state and Chad was very helpful thought out the process . It's was the perfect vehicle for what my needsThanks for great experience More

MAINTENACE DUE ON MY SUBARU FORESTER 2015 VERY SATISFIED WITH THE SERVICE, MR WOODALL WAS VERY FRIENDLY AND COURTEOUS.. HE GAVE ME A CALL TO LET ME KNOW MY CAR WAS READY.. HE WAS ALSO VERY I VERY SATISFIED WITH THE SERVICE, MR WOODALL WAS VERY FRIENDLY AND COURTEOUS.. HE GAVE ME A CALL TO LET ME KNOW MY CAR WAS READY.. HE WAS ALSO VERY INFORMATIVE. More

Very Good Fast and Curteous, experence was good, friendly and well done reccomend it if you have no other choice, if it were not free I would not use a dealer f Fast and Curteous, experence was good, friendly and well done reccomend it if you have no other choice, if it were not free I would not use a dealer for oil change, price is too high More