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165 Reviews of Platinum Chevrolet - Service Center
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December 24, 2019
service department Just a nice place overall for buying my new car, and service department. I would recommend this dealer to my family and coworkers. Thank you. Just a nice place overall for buying my new car, and service department. I would recommend this dealer to my family and coworkers. Thank you. More
by TERRI10
Verified CustomerEmployees Worked With
CESAR OCEGUERA, TIM HUNT, BRANDON BEISECKER
December 19, 2019
Service Unfortunately, I have had to drop off my vehicle several times over the past few months for the same issue. Things were either forgotten, overlooked, Unfortunately, I have had to drop off my vehicle several times over the past few months for the same issue. Things were either forgotten, overlooked, or a wrong part was ordered. Staff is friendly but difficult to get on the phone. Mr service provider apparently no longer works for the company. More
by AJWINTER
Employees Worked With
Chris
December 18, 2019
Auto Service Everyone I encounter at Platinum Chevrolet is great to work with. Its clear they understand my truck and what is needed to keep it running smoothly. Everyone I encounter at Platinum Chevrolet is great to work with. Its clear they understand my truck and what is needed to keep it running smoothly. More
by geoffreyhicks1
Employees Worked With
JENN PERSALL
December 11, 2019
oil change tire rotation In for oil change and tire rotation. Service writer was very courteous and professional. Needed transportation back to work. Service writer set up tra In for oil change and tire rotation. Service writer was very courteous and professional. Needed transportation back to work. Service writer set up transportation to and from my store. Thank you. More
by janakosantiques
Employees Worked With
forgot other employees name, MARY GAIL BAKER
December 10, 2019
Oil Change As always our service on our 2013 Camaro was performed flawlessly. The service tech was kind and courteous in answering my questions. Lounge comfo As always our service on our 2013 Camaro was performed flawlessly. The service tech was kind and courteous in answering my questions. Lounge comfortable while waiting. And had a visit with my favorite sales person Ken Gooler. More
by 13 Camaro SS
Employees Worked With
Irie Quinn, Daniel Gentry
December 05, 2019
Great experience Paying for car repair is never fun but this shop makes it bearable at least. Cheerful, polite and generally professionally gracious. The coffee wasn’t Paying for car repair is never fun but this shop makes it bearable at least. Cheerful, polite and generally professionally gracious. The coffee wasn’t terrible either. More
by LISAZMARTIN
Employees Worked With
Chris in service
December 04, 2019
Service Had service in my truck third on a little pricey and took three hours but staff and tech where great custmer lounge was comfortable and clean Had service in my truck third on a little pricey and took three hours but staff and tech where great custmer lounge was comfortable and clean More
by bwmedin
Employees Worked With
BRANDON BEISECKER
November 26, 2019
Trout Whisperer Service was good but service parking for customers is terrible. The dealership needs to designate more parking area for service customers. I highly r Service was good but service parking for customers is terrible. The dealership needs to designate more parking area for service customers. I highly recommend that the needs of the customers be priority. More
by acmendo
Employees Worked With
JENN PERSALL
November 26, 2019
Great service Took my 22 year Saturn in for an oil change and replacement wipers. I was checked in quickly. They were really busy but I was able to get out in 1. Took my 22 year Saturn in for an oil change and replacement wipers. I was checked in quickly. They were really busy but I was able to get out in 1.5 hours. I've always received good service. More
by BARBOFNOVATO
Employees Worked With
Chris Bagnall
November 25, 2019
Disorganized, Inefficient, Frustrating Service Department Pros: My car is fixed, the people are nice, hard working people. Cons: - warranty repair stated as "done", then when I pick it up, problem persis Pros: My car is fixed, the people are nice, hard working people. Cons: - warranty repair stated as "done", then when I pick it up, problem persists. Obviously work was not checked prior to my arrival - endless phone tag as for some reason management has decided that whichever service person was initially on the account must be the one to follow up or to even acknowledge if the car is ready - warranty repair in which the service technician implied that I had sabotaged the car in order to get the warranty repair? - grease stains on the carpets following servicing - insufficient contact as I needed to call to find out if my car was ready - warranty repairs made to the stereo, but then stereo not inspected. The porter delivering the car after warranty "repair" actually had to point out problems with the stereo, and the whole repair process for that item needed to be repeated. (this is not the same cycle as the first item in this "cons" list - the handoff from one person in Platinum to another in Platinum was nonexistent and I found myself having to completely reexplain problems and issues instead of personnel talking to one another. And then when I asked service to inquire if I could get the work done closer to my home at another dealer, I was told that I needed to make that call, to reexplain the entire affair, etc. I want to emphasize that I feel the people are competent and genuine, but there is something broken with the management of this dealership and I would not recommend it to anyone and though I absolutely love the car I am sorry that I did not buy it from another dealership. I will not take any future repairs to Platinum nor will I do business with Platinum in the future. More
by bkatuna
Employees Worked With
Chris in service, DEAN TREAT, TIM HUNT, JIM HASAPIS, JENN PERSALL
