Platinum Chevrolet - Service Center

Excellent It is always a pleasure going in and having our car at Platinum. Never a worry at this service center. And the shuttle service person is also awesome It is always a pleasure going in and having our car at Platinum. Never a worry at this service center. And the shuttle service person is also awesome. Only place in Sonoma County for us. Thank you More

This is overall, excluding 1 individual! I bought a 2013 Malibu in 2013. Car continually in the shop. Terrible car so don't buy. I believe her name is Melissa in Service. She answered my call I bought a 2013 Malibu in 2013. Car continually in the shop. Terrible car so don't buy. I believe her name is Melissa in Service. She answered my call to set up service and was very rude and no customer service skills. Then I go in and deal with Stacey Tsonga who is not only a delight, but what all of the dealership and service should emulate. She has taken care of around 4 problems I have had and is wonderful to work with. When picking up my car, waited on Saturday for Melissa to get keys and finalize. She was the same rude, lacking customer service person she was over the phone. I almost had to ask if she is having a bad day or even a bad year. I run a business and would never have her work for me as she exemplifies what poor customer service is. But Stacey, she's the best as always. No more American cars for me-Melissa should be coached or removed as I would never want to work with her again. Overall rating is for crappy car and crappy services from Melissa, below is due to Stacey! More

liars!!! Bought my first truck with very low miles. Was told the truck had just one owner up in Oregon. Come to find out, that same truck was actually a rental Bought my first truck with very low miles. Was told the truck had just one owner up in Oregon. Come to find out, that same truck was actually a rental truck. I paid 33k for this beautiful truck, only to find out I was charged full for used car value, when any pre rental car/truck by law cannot be places at the same value as a used vehicle. I was lied to about where it came from, and have had problem after problem with it. Not to mention that fact that this truck shows clear signs that it was wrecked and covered up. All while the 'carfax' shows nothing. But believe me, this isnt just a rant of some stupid 'dealer review'. Im taking this to the state Attorney General, and BBB. More

Left my new Volt for 6 days to have upholstery treated. They repaired an antenna problem but never got to the upholstery. They never mentioned it when we picked the car up. When I went back to get the wa They repaired an antenna problem but never got to the upholstery. They never mentioned it when we picked the car up. When I went back to get the warranty, they admitted that they hadn't done the work. Not sure if they are scam artists or just idiots. More

Rob did a great job of taking care of my family and myself. He went out of his way to see that all of our needs were taken care of. Got us back on the road in time to continue our trip and even washed myself. He went out of his way to see that all of our needs were taken care of. Got us back on the road in time to continue our trip and even washed our car. Everyone at this dealership was very friendly. More