Platinum Chevrolet - Service Center

great customer service In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. More

fixed problem in less time than expected My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same d My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same day. More

My car was done early Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. I coordinated with the parts department prior to coming in to have the part installed. It all worked out perfectly. More

good and bad. was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't do any of them. More

Horrible service . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was di . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was directed to the cashier, was not greeted she asked my name and told me I needed to sign and pay the fee. I told her I had questions and she said after I sign and pay she will send me to talk to the service writer. Very rude. When I asked the writer about the actual part that needed fixed he could not tell me what actually failed.. Gasket, seep hole leak, mechanical malfunction, if a gasket which one? Was told no actual mechanical failure in pump.. Its a 2 piece water pump with multiple gaskets that are replaceable. So why replace 200 dollar water pump if its just a gasket and you cant confirm any mechanical failure?The diagnostic I was charged for would have given them this simple information. When I contested the diagnostic I was told they cant give me any info and the tech was gone for the day. I was told he would contact me the next day. I heard nothing the next day. Contacted the writer and again requested a speedy response. I was told tech had not shown. They still have not explained what actually failed where it is physically leaking from.. Still have not contacted me its been weeks! I was treated horribly when I informed them they would not be performing the repair. They took my money, tossed me my keys and refused to explain the diagnostic or to respond to any of my questions. Took my money I worked hard for, didnt perform any diagnostic then showed me the door.. Seriously reconsider any business with this dealership, I would hate for you to experience what me and my family have been put through at platinum chevy. Now our car is undrivable and we have small children and weeks later I am 170 dollars poorer and not even sure what failed in my car. So much for taking care of customers.. Maybe they are just to busy to respect hard working people.. Dont have time to diagnose cars properly, just need to get paid. I feel sad for future customers and their familys.Rude service writer and cashier. Was completely embarrassed and Shocked they can treat customers in this manner. Recommend another dealership to anybody I can. Noone should be treated this way. Poor excuse for a dealership.. I am a customer service rep here in Sonoma County serving 500 customers a day and would NEVER make a customer feel this way. I have a relationship with all my customers and freely share my feelings about this dealership and how they treated me and my family. I hope noone has to leave a place that demoralized and I will continue to do my best to get the word out so noone does. More

Fair and friendly The best dealer service hands down. I drive from Marin to take my cars for service here. They are fair and treat you well. Worth the drive. The best dealer service hands down. I drive from Marin to take my cars for service here. They are fair and treat you well. Worth the drive. More

Not the best experience.. Many things need addressing. The customer service rep was rude when I dropped my truck off for an apt. When I purchased my truck, I mentioned the steering wheel wasn't straight. I The customer service rep was rude when I dropped my truck off for an apt. When I purchased my truck, I mentioned the steering wheel wasn't straight. It was supposed to be addressed during an dealer install apt. but was forgotten so I scheduled another apt. to address this concern. When I dropped it off, for the apt. the service tech said we don't do alignments here and it's not covered in your warranty. I had to explain that issue was brought to up immediately when bought the truck and it shouldn't be mis-aligned. The alignment still isn't correct and don't feel that platinum will address my issue. Additionally, there is no place to park!! More

Terrible. Customer service Along with an attitude. All the years we have been with this dealership the were great, so something bad must have happened. In January we will buy a Along with an attitude. All the years we have been with this dealership the were great, so something bad must have happened. In January we will buy a ford and not return to a chevy. More