Planet Subaru

An absolutely brilliant experience …. …...... Oh yes - and the Subaru is pretty fab also ;) I have never bought a new car in the US but I have been well aware of the challenges and myth …...... Oh yes - and the Subaru is pretty fab also ;) I have never bought a new car in the US but I have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru. Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required. Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company. My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt ! I am not sure what you raison d’être is but … “bloody well done" and keep at it ! Kindest regards and heartfelt thanks. Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru) More

From sales to service, Planet Subaru is a pleasure! I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru: Andy Ryan I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru: Andy Ryan I have had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman! Allie Webb Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle. Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future. More

SUPERB! Sales and service excellent and accommodating. I live in New Hampshire and traveled a long distance in very bad weather conditions and I am not one b Sales and service excellent and accommodating. I live in New Hampshire and traveled a long distance in very bad weather conditions and I am not one bit sorry I did. Worth the trip!! Would travel again to Planet Subaru to purchase another great Forester!!! More

Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus. More

Website is fantastic While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amoun While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amount of information Plant Subaru provides on its site is absolutely amazing. I learned a great deal that helped me decide which model I wanted (Forester). I wish I lived closer - I'd buy from them in a heartbeat! Based on their website alone I give them 5 stars! I can't imagine how good the actual visit must be. More

Y new car The best buying experience I’ve had. David Gardner ant the entire staff were outstanding I love my new Forrester and the comfort of driving it. The best buying experience I’ve had. David Gardner ant the entire staff were outstanding I love my new Forrester and the comfort of driving it. More

Purchase of 2017 Outback Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on YouTube. The videos they made were very informative. I went to the Planet Subaru website and it was packed full of information. Most of the Subaru sites were identical to each other but Planet’s stood out as much more informative. They had comparisons of non-Subaru vehicles. I was surprised that the comparisons showed all of the data that it did even if the non-Subaru vehicle had more leg room or better fuel mileage. The comparisons seemed honest & did not omit something to make one model better than the other. It saved me a lot of time comparing manuals and vehicle specifications. When I called them, even though I live in California they took the time to answer my questions. I live in California and a dealership in Massachusetts helped me to decide on the purchase of my 2017 Outback. More

Sales Review My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking at many different SUVS, we decided the Subaru Outback was perfect for our needs. We went to Planet Subaru in Hanover MA and we were pleasantly surprised by the warm greeting from one of their employees and two dogs which we thought was great. We were then introduced to our salesman Joe. He sat down with us and listened to our needs. We were not only looking for a safe, efficient and comforting vehicle, we wanted a fair price. I believe that a fair price is one that is not only good for us but for the dealership. Our salesman Joe showed us a Subaru Outback that was in the showroom which my husband and I were already drawn to. After looking over the vehicle, my husband went on a test drive with Joe. I decided to stay back and look at their huge amount of inventory. We wanted a certain color and features that were important to us. We wanted convenience features such as comfortable seats that were power adjustable, features that were ergonomically designed, a good stereo system, enough room for our long cross country trip with our pets and enough room that we didn't feel crammed. The Outback we decided on had everything we wanted in a new SUV. We wanted an outstanding AWD system as we were moving to the Northwest where weather and road conditions were different than Massachusetts. We were very pleased with our experience at Planet Subaru. Our salesman Joe and our finance manager Scott listened to our wants and needs and never were pushy. We were grateful for all of the effort Scott put in to get us a low interest rate and a preowned certification. We drove cross country and we were very pleased with the performance, comfort and safety features. We both are very satisfied with our experience at Planet Subaru. One of the biggest things that made us buy from them was their approach to a vehicle buying process. We never felt that anyone was pushy with us or made us feel like if we didn't buy the Outback that day, we weren't going to get the same deal. I hope this review will help others with their decision to purchase their next vehicle from a Planet Subaru. More

Another great experience Planet Subaru radio commercials hooked us in last year and my husband's wonderful buying experience made us return when I started looking for a car. F Planet Subaru radio commercials hooked us in last year and my husband's wonderful buying experience made us return when I started looking for a car. For this second time we again received exemplary customer service from a staff that is a total 180 from the dreaded pressured car sales pitches. The norm at Planet Subaru in Hanover is respect for the customer, total honesty, and a true desire to find the car that suits your needs. We worked with Derek and found him to be extremely knowledgeable, very easy to talk to and able to suggest a variety of buying options. I am a former purchaser of Toyotas and most recently a Honda CRV but I would never go back based on this enjoyable shopping experience. I never thought that I would call buying a car "enjoyable" but this was! More